Customer Reviews for Carroll Island Crown
(U-Haul Neighborhood Dealer)

Rating:

3.0

be more personable show your face when you’re talking don’t hide behind the counter where no one can hear you or even know that you walked out of the store. Another customer had to tell me he left the store. He did not check the truck with me or told me directions of how to accept the truck he just gave me the keys and walked away when I opened up the truck door. It looks like the customer before me came out out of a very muddy area. They did try to clean it, but the mud was dried on the driver side inside the truck cabinet.

Rating:

3.0

No issues, wish it had been closer to my destination.

Rating:

3.0

The truck front bumper was cracked up about to fall off. The truck had a lot of dents on it when driving it it seems like the transmission was slipping. How do these trucks pass inspection. The guy at the location needs some customer service training. U haul use to really good but any more

Rating:

1.0

They overcharge and liars. They said I didn't put gas back in and they charge me for it . This place is a scam. I never paid that much for any uhaul before. Please do not rent from here. The trucks are beat up and run terrible

Rating:

3.0

Place the trailer in a better spot to grab and having someone from U-Haul to hook up the trailer would have been extremely beneficial

Rating:

1.0

I was over charged

Rating:

1.0

The Employee/Manager has communication issues. Does not treat certain races the right way. They don't pick up their store phone listed. They charged me for refuling when I returned on the same exact mark. They charged me for Cleaning when it was the dust from the truck itself except very tiny particles of stylophone that is impossible sometimes to sweep after the usage. I accidentally forgot my Dolly and Crow Bar and a trash bag that is the proof of I cleaned the truck., but since I was struggling to figure out where to drop off the key, I completely missed to pick up the item. The store had no courtesy to call back to make me aware of items left in the truck. Upon picking up the Truck,, I asked the store manager specifically where to drop the key, he pointed to the Combination lock box on the pole. Which infact is the pickup box not drop off box that I realized when I was talking to Uhaul rep to discuss the situation 3 days after the return. Overall, UHAUL must improve the App to make uploading pictures upon pick up and drop off.

Rating:

1.0

Dirty truck And poor customer service Rude employee

Rating:

5.0

No problems. The guy was friendly and no problem returning the equipment. Thank you.

Rating:

3.0

no one available to accept return in person

Rating:

5.0

Good transaction, smooth, seamless.

Rating:

3.0

I was charged $47 for gas when I put gas back into the U-Haul at the location I dropped the U-Haul off at.

Rating:

5.0

Friendly and informative

Rating:

5.0

They were professional, courteous, and quick to have everything processed. We were on our way in no time. This is the most pleasant experience I've ever had using Uhaul. Truck was clean and well maintained. Will definitely use this place always!

Rating:

3.0

Uhaul could have the equipment at the location I chose to pick it up. Twice now I had to drive out of my way to pick up equipment outside my area to pick up the equipment I rented. At least Uhaul could have given me more than 24 hours notice of where I would need to go.

Rating:

5.0

Thanks You very much!!!

Rating:

5.0

The owner is a great business person and cares about his customers

Rating:

5.0

I would recommend other friends to use the U-Hual service.

Rating:

5.0

Everything was great.

Rating:

5.0

The rental was quick and easy. The attendant was extremely professional and informative. The only hiccup was the link I received from U-Haul for the inspection of the vehicle and recording of the mileage that was received while in route. By the time I got to my destination to open the link had expired. Thankfully the attendant had recorded the mileage properly and we walked the truck before leaving. I took a picture of the odometer before leaving and after returning - all was good.

Rating:

1.0

This location was the worst experience i have ever had with UHAUL. The owner came out as i was fueling up the truck and indicated the truck wasn't clean inside and that he was going to charge me for a piece of small plastic and cardboard that was left inside the truck. the materials were not ours and were the size of a thumb. I will never use this location again and they were a poor reflection on the UHAUL company as a whole. I have used this location many times before and have dealt with the inside rep many times who is always helpful and friendly. This location has not only lost any future rentals but i will not purchase fuel from them ever again due to the rudeness and unprofessional behavior of the owner.

Rating:

5.0

Thanks to the owner great guy to work with

Rating:

5.0

The professionalism of the staff member was outstanding. He was very kind, polite, and respectful.

Rating:

2.0

Better service. I felt like a nuisance for renting the equipment not customer.

Rating:

5.0

Very nice people and nice truck

Rating:

3.0

Truck was in great condition, associate helping was friendly. However, somehow canceled original contract and made a new one for a return trip when I needed a one way.

Rating:

5.0

Nothing it was a good experience

Rating:

5.0

I already reviewed the drop off location.

Rating:

5.0

Very sweet people! good price! helped out with anything i needed

Rating:

5.0

Great experience..

Rating:

5.0

Good

Rating:

2.0

Update the system.

Rating:

5.0

It was fast and easy customer service was great

Rating:

5.0

Excellent service. Keep up the good work.

Rating:

4.0

The owner was friendly and prompt to assist.

Rating:

2.0

I realized after drop off that the system had 3/4 of a gas tank, whereas in fact it was at half tank only. The pick up location did not provide me with a copy of this document.

Rating:

3.0

N/A

Rating:

2.0

Let customers know prior they will hook up equipment by themself with no assistance. Secondly ask the customer if they want insurance instead of automatically adding it to total. Third a copy of receipt would’ve been great.

Rating:

3.0

Make sure the vehicles are clean.

Rating:

3.0

Better access to view equipment availability online.

Rating:

1.0

They over charged me and the truck inside was muddy

Rating:

1.0

Have the truck at the location where I was told to pick it up Get the quoted amounts for truck rental and insurance I asked if there where any other charges/fees I was told "No" there are other charges like safe trip fee??

Rating:

3.0

The fellow had to handle customers and me at the same time. So, I had to wait in between for service and cost me a little more time than needed. However, once carried for he was helpful.

Rating:

1.0

The way you take deposits is ridiculous you took an initial $76 then when when I returned the truck took another 147 then 2 days later you took the actual payment leaving the whole other balance in limbo until it get released back to my account your claims of a cheap rental are fraudulent you have to have double the amount available to keep your bank account safe this is not a good business strategy I will not be using uhaul in the future because of this

Rating:

1.0

Easy drop off process, but drop off location was changed the day of, without any notice.

Rating:

1.0

not charge for coverage that was declined! be able to tell which truck is which and not just tell the customer go look at the numbers

Rating:

1.0

I was sent to 3 different locations even though I booked 3 weeks ahead of time. Each location either had a truck and no trailer, or a trailer and no truck!!! Totally unacceptable!!! What's the point of having a reservation if it's not upheld???? Never again will I get a U Haul.

Rating:

3.0

Owners where very helpful to make sure we had a rental since mine wasnt truly available.

Rating:

1.0

Owner is dishonest and rude.

Rating:

2.0

we were charged more than what was estimated we understand the millage and everything we barely used any gas and still filled it up till it clicked and was overcharged almost 20 bucks more then what should have been charged. the vehicle was clean we used it for under 3 hours to transfer two small couches. the gentleman was pleasant and friendly but unfortunately we were unhappy with the overcharge. it looms like we were charged extra for either miles or gas but we were under 23 miles total. we kept track and when he asked us to fill up we did so which it only needed just under a gallon because we didn't use much at all. so very dissatisfied with the overcharge on using the vehicle and felt like we got scammed for more money then what we used.

Rating:

1.0

the first truck i got was broke took it back to receive a refund. i was then told i couldn’t have my money back but i could use another truck so in which i did. i returned the truck the next day to find out that the clerk didn’t sign the truck out properly and i was technically in a stolen vehicle all night i could’ve been locked up and had my boat taken all because of a clerk who didnt want todo his job. DO NOT RENT FROM HERE YOU WILL GET CHARGED EXTRA FOR SHIT YOU DID NOT WANT AND THEY WILL TRY TO HIT YOU WITH HIDDEN FEES. Very poor customer service

Rating:

1.0

The cashier had a rude attitude during the return process. He wasn’t willing to help with anything being that I started the process on my phone. I rent Uhaul weekly and have never seen such. Maybe it was more so about the $20 fee that they did not make since I did it on my own. This might explain why they were the only location in the area with available inventory. The morning check out person was friendly.

Rating:

5.0

very great people to do business with

Rating:

5.0

Both locations customer service was great

Rating:

5.0

The key was dropped inside the location they were very polite.

Rating:

2.0

The location was awesome but the online agent allegedly did everything she could do to prevent me from getting me to get the rental Protocol or not calling my wife and mother for verification is both embarrassing and had me late to my job.