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alex B
Customer Reviews for Cars N More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people
Andy CWas charged a cleaning fee of 25 dollars for nothing!!! How can you charge that for nothing. Was also told to drop off there but did not know they would be closed so early. Called number to call when dropping off and nobody answered and has never responded back from messages I left. Very disappointed that a good client could be scammed out of 25 dollars for really nothing
William BVery friendly, great customer service!
Jeff NWipers on truck were in bad shape, office lacked supplies, walk around of vehicle was here is your contract, your stuff is in the truck, shorted 4 blankets and unable to call and leave message after hours about it.
Kimberly TNo problems
Philip PAdhere to your online quotes and online purchases
John DThey answered my questions, I got a trailer that worked, all items were as expected, clean trailer, moved a car 75 miles an d took it back. No issues at all. They had some old school rock and roll in the shop that sounded good. Friendly woman met me at the counter and explained the process.
Dennis MThe personel were great and very helpfull I would recommend this place to all my friends. Gilberto Gil Mejias
GILBERTO MGoid experience, no issues
Joseph CRude service…. Put on the wrong size trailer then when I returned the one that was dragging the back of my car on the ground and they knew about the issue, they wouldn’t let me rent the smallest trailer. Told me my car couldn’t hold any trailer… They also overcharge everyone which is ridiculous. I would never recommend this place to anyone.
Ashley rgreat experience
bill GIt took me over an hour and a half to locate a uhaul location to drop the trailer. Our pick up location provided 4 locations, none of which would “accept” the trailer. I had to call Guilford CT location to secure a drop off point. Terrible!
DENNIS LCustomer service was excellent and went above and beyond my expectations. It was a superb experience. Thank you!
BARRY CNo issues
PATRICK CGreat service
DAVID NReally appreciated
Marcus VGreat customer service
PATRICK CGreat customer service. This was a quick rental (2 hours), so I appreciated the service level - both in rental and return. Thanks!
Steven Htrailer tires were constantly hopping,loaded ot unloaded. Maybe balance the tires?
John SVehicles with USB ports.
Antoinette BCars and more is a fantastic place. Great service.
WILLIAM Wbest service i have ever had with rental company..
Joe EWe did an after hours pick up and the wrong keys were left. We spent well over an hour on the phone rectifying the situation. The regional call center in Charlotte was very helpful and were not technically our region, but helped us anyway. I can't say enough good things about them. However getting the wrong keys, was a huge problem.
Mitchell HThe truck had at least one mis-firing cylinder, possibly 2. Belt squeaky.
Richard CVery friendly and helpful
Jeffrey BWonderful experience daphne careyt
Daphne CVery professional, kind and helpful.
Elaine DThe system itself could use some help.
Jim CMy Haitian friend in Leesburg! Didn’t get his name
eva JAlthough I was told I would not be charged I would still charge an extra $400 when I delayed bringing it back due to a hurricane which probably saved you $200,000 with the possible damage of a U-Haul truck not taking it through a hurricane but waiting for it to pass also my wife was having medical issues and have documentation saying she was not safe to travel until we could return it and was told I would not be Charged but was charged anyway would like my money back scene I saved you over 200,000 or whatever cost it does cost for U-Haul truck in all my belongings of course which are priceless
Daniel PNice people
Will AEngine light came on.
Steve CFast and efficent!
Dale DLady who helped me was amazing. Perfect experience after a long move. 100% recommendation!
Keith KThe truck had only half tank of gas when I picked it up I was charge more Looks like a scam to me.looks like you trying make extra money how many likes have you none this .Capital Suit Looks like capital law suit
Edward KJust keep doing what you are doing.
albert HExcelent
RAFAEL SNot a lot of improvement; a very good experience
Charles RContract stated to return at one location. When arriving at the location, was informed by owner he would not accept it, for he had too many on his lot. Was told to find another location, even though contact stated his.
Thomas FDon't understand why after downloading my drivers license and paying for the trailer I still have to give them both. Don't understand why it takes over 20 minutes to do paperwork when it was done online. System needs major update to speed up process.
Thomas SNothing leave it the way it is
ed rThe people that work there go out of their way to help.. I had a few basic questions and they stopped what they were doing to help me..
CHARLES O