Customer Reviews for Carsons Southside Automotive Inc
(U-Haul Neighborhood Dealer)

223 reviews

820 Hershey Ave   Lancaster, PA 17603

(717) 207-8138

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 207-8138

820 Hershey Ave
Lancaster, PA 17603

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It looks sketchy I would never want to leave my car there. You go in no one is wearing masks. It stinks in there. No a professional atmosphere what so ever. Looks like someone's house; looks like these people live there.

MCKAYLA R. 
Rating:
5.0

Customer did not leave a comment.

Sheila P. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

The staff was friendly and fun.

KENNETH R. 
Rating:
3.0

It's where it defaulted me to go, but it was difficult to tell if it was a car shop or a junkyard. Wasn't a clear area to drop it off (after hours) but the key drop was prominently displayed

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Farooq R. 
Rating:
3.0

Customer did not leave a comment.

STEVEN K. 
Rating:
3.0

Not site specific - found on unloading the trailer that there had been a substantial water leak from the roof to my pads/furniture.

Thomas M. 
Rating:
2.0

Wear masks! There's still a pandemic going on. The woman who took care of me was very kind, but the other people working made me feel unwelcome.

GARRY H. 
Rating:
4.0

Customer did not leave a comment.

JASON J. 
Rating:
3.0

I was charged for a utility dolly rental and furniture pad rental (totalling $10.00) which I did NOT request, nor were those items even in the rental truck when we picked it up. I would request that $10.00 be refunded to me please.

ANTHONY C. 
Rating:
5.0

Excellent service. Very convenient location. Will definitely use again.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Stanford E. 
Rating:
5.0

Excellent rental. Excellent service. This will be our go-to rental place!

STEVEN S. 
Rating:
3.0

I filled out the information on the web page and then I had to fill it out again when checking in. I do not have the time to keep filling and filling pages and pages. Finally the instructions were not clear enough and there was no one ask at the place. It was so confusing that I was very upset. The next time I will go to a U- haul where someone could help in person, this will help your clients save time.

Maximo L. 
Rating:
2.0

Customer did not leave a comment.

VICTORIA Z. 
Rating:
5.0

NOTHING

STANFORD E. 
Rating:
3.0

A little too grungy

WILLIAM K. 
Rating:
4.0

Great service, friendly and reasonable!!

SARI S. 
Rating:
5.0

Customer did not leave a comment.

STANFORD E. 
Rating:
5.0

Great service and friendly!!

HECTOR M. 
Rating:
3.0

The truck was disgusting. The front truck was full of dog's hair I couldn't even seat in there. It was ridiculous. The truck was dusty...not the back but the driver's area. Inside of their place is was also dirty. I don't that was the proper way for them to treat their place Nor the truck .

STEVEN J. 
Rating:
4.0

Customer did not leave a comment.

Nicholas B. 
Rating:
3.0

CLEAN STICKY STEERING WHEEL AND OTHER SURFACES IN CAB

peter T. 
Rating:
5.0

Xelent customer service

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

Jen D. 
Rating:
5.0

Parking lot was a bit in disarray and confusing. Otherwise great. Great gentleman approached and was very knowledgeable. Thank you for that. 🙂

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

Employees not wearing masks. Disorganized. No pre-rental inspection of vehicle.

Jennifer W. 
Rating:
5.0

Friendly people to deal with

robin N. 
Rating:
3.0

Make sure the battery is good! I had to jump my uhaul 3 times... not a great experience

Lena J. 
Rating:
4.0

Cramped parking lot. But, overall extremely nice individuals and very helpful.

kevin C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
1.0

That location provides extremely poor customer service. They WILL charge you extra even if you return the truck at the time required. That's just.. BAD business. Never again!

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

MANUEL B. 
Rating:
4.0

Customer did not leave a comment.

ADA C. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Customer did not leave a comment.

ERROL G. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Thank you for having no contact pick up and return.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

NARTISA K. 
Rating:
3.0

Customer did not leave a comment.

korey E. 
Rating:
5.0

Excellent service

scott S. 
Rating:
5.0

Customer did not leave a comment.

Glenny M. 
Rating:
3.0

I will never use U Haul again??

CARMEN B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
2.0

The location and lack there of cell service in that area made it very difficult to complete any app related steps for my specific reservation. Unfortunately the employee who helped me at the location all though very help and polite was not very experienced using computers and struggled to complete my reservation. I was also told by him that I could just drop off my reservation and the key and that would be fine. Come later to find out I needed to close it with the app which I couldn't do due to the cell service in this area and was charge the $20 fee for asking a representative to complete it. All in all I was very unpleased with the uhaul process and that it seemed like everyday I got an email or text saying my pick up location changed. I will most likely not use uhaul again or recommend it.

Amanda S. 
Rating:
3.0

Customer did not leave a comment.

althea R. 
Rating:
5.0

Everything went smoothly and easily. No problems. Owners were friendly and helpful.

Hailey C. 
Rating:
5.0

The staff at Carson's was awesome. Go U-Haul.

Scott E. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Carsons was friendly and helpful and even stayed after close to help me in a bind, but unfortunately the reason I had to go there was because the reservation I made on line Add a closer location was not accurate and one-way trailers are poorly explained. The U-Haul that sent me there had plenty of trucks and trailers but after arriving to pick up my reservation they told me that they could not provide a one-way trailer. Luckily the Horsham Uhaul was very helpful and accepted my equipment return . It just doesn't make sense that our U-Haul that has plenty of equipment will not allow you to take a trailer one-way then forces you to go to a mom and pop shop just to get the same exact trailer that was already sitting on their lot. Also, dont guarantee reservations on line with a $50 guarantee and then break them without recourse, it literally took me over two hours while two hours from my house just to get a 5 x 9 trailer. Again thankfully Uhaul Horsham was super helpful on the return .

nick W. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Keep doing what your doing,easy process thanks

Larry D. 
Rating:
2.0

Customer did not leave a comment.

Anna May D. 
Rating:
4.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Great

juan F. 
Rating:
2.0

I called in advance asking that the van be "cleaned and ready" for me. I was told "yes". It wasn't swept out and I had to clean the van first myself. That was not pleasant. Other than that. Everything was fine. Nice vehicle

renee B. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

valerie H. 
Rating:
5.0

Absolute pleasure to work with. The experience was stress free and super convenient! Definitely would recommend.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS K. 
Rating:
2.0

the place was very dirty and I had a dog that did not stop barking and the owners did not shut up and it was a pretty big dog on my part until I was afraid I would jump on you I had

CRISTINA S. 
Rating:
5.0

Customer did not leave a comment.

brian edward R. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

When they say they are incorrectly charged, answer them. I emailed twice about being charged $380 dollars for driving 75 miles and no one answered or refunded me. Would not recommend.

Nikol R. 
Rating:
5.0

Very nice people and a simple in and out when you fill out the credit card information in advance!

Thomas B. 
Rating:
5.0

Super friendly and truck always ready to go at pick up time. Highly recommend this location!

Kimona K. 
Rating:
3.0

what made this experience standout was a very flexible professional and helpful staff. I had to change the hours of my rental. Several times, and they accommodated with ease and I had no difficulty contacting them. Renting was smooth and efficient. The van was impeccable and probably the finest that I've ever rented. Experience was certainly one of the best that I can recall.

Michael R. 
Rating:
5.0

We were very happy to have made the choice to rent a UHaul, it made out move so much easier.

Nancy W. 
Rating:
5.0

The folks at Carson's were great, the U-Haul ran and functioned perfectly, and everything ran smoothly. Exactly what we hoped for!

Thomas B. 
Rating:
1.0

Get their actual email address, and not that of a random person half way across the country.

ERICA K. 
Rating:
4.0

Needed a truck and appliance dolly to pick up a washer and dryer so I reserved such on the site. When I got there the truck was ready but when I asked if the dolly was inside I was told no, they don't have them at this site. The application definitely had my email and cell number. I think I should have been notified (up to 4 days before arrival) well before I got there so I had opportunity to make other arrangements. Experience was very aggravating.

Dick H. 
Rating:
1.0

Customer did not leave a comment.

Darnella K. 
Rating:
2.0

Customer did not leave a comment.

David G. 
Rating:
1.0

First the place i was supposed to pick up the truck was close i lost my time window to do my move even do uhaul gave another place to pick up another truck i only had a few hours to move so not only i wasted my time i also lost money...

Jorge V. 
Rating:
3.0

Customer did not leave a comment.

Maureen K. 
Rating:
2.0

Carsons still hasa “hold” placed on my cardsince 12/27 even though uhaul charged me. I did the drop off via cell phone app and that was nice.

Melanie R. 
Rating:
5.0

No need for improvement it was excellent the people that work there treated me very well I appreciate everything I will definitely send more people your way have a nice day Thanks again

Shalee P. 
Rating:
4.0

Customer did not leave a comment.

Anita C. 
Rating:
4.0

The gentleman who took my reservation by phone was receptive, and pleasant. The vehicle was ready, check-in and check-out was seamless, everything worked well.

christopher A. 
Rating:
3.0

Customer did not leave a comment.

Cheryl L. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
5.0

Friendly and very helpful,efficient, made my experience easy and fast

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
3.0

This is not a comment on the location but on the Uhaul scheduling system - I am shocked that you do not ask for feedback on that - I am going to give it to you anyway. Our experience was terrible - you changed pick-up locations on us after confirmation - then when I asked it to be changed back to the more convenient location you schedule us back to the original site saying they now had a truck. that location called us the morning of pick-up saying - no we do not have a truck the one we have has been promised to someone else for weeks, Uhaul should never have told you that - that led to a frustrating scramble and call back to Uhaul scheduling only 2 hours before scheduled pick up time - bad service. I have always used Uhaul in the past without problems but this will make me think again in the future. Get your act together.

chris E. 
Rating:
4.0

Customer did not leave a comment.

Larry D. 
Rating:
2.0

The location was closed on Sunday's which was my drop of date. There was no one there and no drop box. As a female I felt uncomfortable there when I dropped off the key. There was an unfriendly dog and even a “beware of dog,” sign.

JOSEPH G. 
Rating:
5.0

Very accommodating punctual and friendly Highly recommend Carson's!! ??

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
3.0

I was charged for 2 gallons of gas when truck was returned full of fuel and they said 7/8 tank what a joke and a rip off beware!!!!!. I will be filing a complaint on these dealer. I also have my fuel receipt.

William W. 
No reviews have been submitted for this location.

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