Customer Reviews for Carstars
(U-Haul Neighborhood Dealer)

91 reviews

621 W Heron St   Aberdeen, WA 98520

(360) 209-5396

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(360) 209-5396

621 W Heron St
Aberdeen, WA 98520

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 10 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Excellent customer service, friendly and easy to work with.

MICHAEL D. 
Rating:
5.0

Very helpful, knowledgeable, friendly staff.

Heather Z. 
Rating:
5.0

How can you improve a U haul agent that has, in my books got a 5 star rating.

Daniel R. 
Rating:
3.0

Clean truck interior with more than a dry rag

Spencer W. 
Rating:
5.0

Customer did not leave a comment.

Karin C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Replace the windshield wipers, they were old and brittle making visibility almost impossible during our drive. Otherwise the vehicle was in good condition. Thank you

STEVEN C. 
Rating:
4.0

Quick & easy! Friendly service clean vehicle.

Barbara S. 
Rating:
5.0

All good. I felt very comfortable with the man who runs Carstars. Friendly, nice, solid businessman.

Julie S. 
Rating:
5.0

Everything was great

Warren J. 
Rating:
5.0

Customer did not leave a comment.

Harley S. 
Rating:
1.0

This was by far my worst experience renting a U-Haul, but it seems like a problem with the system as a whole. When I made my reservation online I chose the drop off location down the street from our new house, because it's convenient. They offered us a discount if we were willing to drive it 55 extra miles one way, and the discount didn't even begin to make up for the added Fuel and the fact that another car would have to do 110 miles to retrieve the driver of the truck. They let me make my reservation after I chose to drop it off down the street. At no point whatsoever until I had driven away from the rental location did I discover that I would not be able to return the truck to the location I had chosen online, I would in fact have to drive it at least another 30 miles or 45 minutes to return it in another town. The extra fuel is expensive, averaging around $4.89 per gallon where I live. Once I already had the truck in my possession, they were going to waste my time and my money forcing me to return it to where they wanted it as opposed to where they agreed to let me take it. This entire ordeal has us completely reconsidering if we would ever use U-Haul in the future.

Matt W. 
Rating:
5.0

The staff was very professional from beginning to end. None of the tricky pricing I experienced when I used a competing dealer last time. It made a difficult task much easier.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

RANDALL I. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN D. 
Rating:
5.0

Thus was the easiest rental I've ever had. Great place super friendly guy and lady when I returned it.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Madison D. 
Rating:
5.0

The service was quick and very helpful an friendly I always make a point to rent from this location they are always good to me

FRANKLIN B. 
Rating:
5.0

I rented a small truck fir $19.99. Cost me $85!! I think that $1.59 per Mike us a bit much!!! Plus gas prices made an expensive day.. Would be nice if yiu had a flat charge. Like 4 hours is? 6 hours?? Would be nice The lady I worked with was great

SANDRA C. 
Rating:
3.0

We where in the hurry when picking up and didn't look in the very back once I got to my location opend the back it smelt like nasty animals and there was hay and animal poop in the back. I got pic of it and tried calling customer service but wait times are crazy iv went Through them several times this is my oy bad experience.i would highly recommend otherwise

Joseph C. 
Rating:
5.0

Someone must've haul gravel or something because it was dirty and all the blankets that were left in there were wet and stinky

JANE M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

VENASSA MARIE B. 
Rating:
5.0

Customer did not leave a comment.

WILLEM T. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

None. Thank you to Manny and Jennifer for accomodating us. Highly recommended.

MATTHEW M. 
Rating:
5.0

I found the service rep (believe her name was Jenni) to knowledgeable and courteous. She was very sympathetic and good listener. She navigated a potentially bad situation very professionally.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

shannon E. 
Rating:
4.0

The guy that works at this location was great. Nice, polite. But he doesn't work for uhaul.. The uhaul employees i talked to. Suck. Not friendly. Short in communication. And make you feel little. I tried to search for a different truck rental but no one was close.. And they made me drive out of my way to pick up a truck. And wasn't available at the location i specified.

DANIEL S. 
Rating:
4.0

There was like 500 fruit flies in the back hovering over the pile of moving blankets included with van! The Van smelled like an old uncleaned fastfood joint or like something rotten ewww! My wife and I left all the doors open while we unloaded our Home Depot purchases and then gave it a wipe down in the cab and swept out the back! You bad the previous renter was a Slob and the Van was rented this way!!

Paul T. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

This was my best experience with U-Haul in this area.

Debbie H. 
Rating:
5.0

There was a mix up in my reservation that was my fault and the dealer was very helpful in getting me a van to replace the one I couldnt get and at a very good rate. I was very grateful for his help. I will go back to them again and I highly recommend them.

VICKEY R. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
4.0

Customer did not leave a comment.

HELEN B. 
Rating:
3.0

Customer did not leave a comment.

MOLLY W. 
Rating:
5.0

It is hard to imagine how to improve your great service - you were great prior to the rental with excellent phone information and help getting started. And then at pickup - everything went smoothly and fast.

STEPHEN W. 
Rating:
3.0

Location some what hard to find. Should have a U-Haul sign outside.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Mario F. 
Rating:
5.0

The folks at carstars were fantastic. I had made my reservation online, the vehicle I requested wasn't available, a uhaul rep called to arrange a different vehicle/location. All that was never communicated to carstars, neither was the quote I'd gotten online. But they were super friendly and honored the quote. Highly recommend!

SIERA G. 
Rating:
5.0

Great people and customer service.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa L. 
Rating:
3.0

The Uhaul needed to be parked on the side of the building. The location was a bit unclear. Some signage on location would be helpful for after hours drop offs.

Rachel P. 
Rating:
5.0

Manny & Jenna were wonderful and patient with my bad phone and internet signal

Sean R. 
Rating:
4.0

Staff was efficient and helpful.

SPENCER S. 
Rating:
1.0

We were not given full disclosure on the cost of the rental as the mileage charge was not explained. It was quite a shock when I was told that the bill would be over $100. This comes close to false advertising and will be reported to the state.

kelly H. 
Rating:
3.0

Our contract allowed 116 miles and we were billed for an extra 157 miles...we drove from Tukwila to our West Seattle home then to Grayland and to the drop off in Aberdeen...that should have been roughly 180 miles almost 100 miles less than we were billed ($40)....I think the mileage out must have been in error...very disappointed!!!

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Owner was absolutely the most polite and professional person! Place was spotlessly clean, easy to locate and drive/park into. I heard a lot of good things about renting from this site- now I know why! AWESOME to work with.

RHONDA K. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS J. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

The lady working was amazing! She kind, friendly, fast and had phenomenal customer service!

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
4.0

I had a great experience....the best customer service !! Thank you

Luke J. 
Rating:
5.0

I was happy with what I rented for the time I had it and I would recomend the rental place to a friend for the price too

JOSHUA M. 
Rating:
5.0

Received great mileage rate, very professional outfit.

JASON J. 
Rating:
5.0

Easiest way to rent a truck.

Michael M. 
Rating:
5.0

Carstars was very very good to deal with, on point and helpfull

Donovan H. 
Rating:
5.0

Customer did not leave a comment.

KEN J. 
Rating:
5.0

Best customer service! I had to rent twice here and I would reccomend to anyone needing to rent a uhaul. She went above and beyond to help me out.

MELANIE S. 
Rating:
5.0

i have had some really good agent/dealers in the last 50 years I've been dealing with U-Haul. this agent/dealer far exceeded anyone in excellence in service and cleanliness of the vehicle. But, most of all he listened and showed curtesy and respect. those qualities are hard to find any where you go or anyone you deal with. I would have given him 10 stars, but they only offered 5

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

Kerri K. 
Rating:
5.0

Nothing

RONALD D. 
Rating:
5.0

Easily rental and excellent customer service.

James M. 
Rating:
5.0

Customer did not leave a comment.

Joan J. 
Rating:
5.0

The interior of the van I used was dirty. I had to wipe the dash, steering wheel, door panels and center console myself. Normally an empty soda can and popsicle stick in the door wouldn't bother me but with Covid19 I thought it should be brought up. It was clear the van had not been cleaned between customers.

Harley S. 
Rating:
3.0

A "regional" person took the reservation verbally quoted a lower per mile charge. However, the local person wasn't aware of that. we were upgraded to a larger truck because it had a ramp. Even tho we only needed to move 2 pieces. When the reservation was made no ramp was available. A bit of mis-communication?

Judith L. 
Rating:
5.0

Customer did not leave a comment.

PETER FROST V. 
Rating:
5.0

Thanks to Jennifer for making our move easier. She went out of her way to help us. I have rented from here twice and it has been great.

Peter V. 
Rating:
5.0

The workers were very nice and helpful

JANE ESTELLE M. 
Rating:
4.0

I had wanted a 20' truck and made arrangements for one with a local outlet. I received a text to call district hub that directed me elsewhere because "That dealer doesn't have a 20' available on that day. You have to go to another location: They only have a 15' available also". That was confusing and was made more so by the fact that when I called back the original contact he had TWO 20' trucks available for that day....Confusing and not what I wanted and needed that extra room. But, everything else was okay and service at dealer I ended up using was great.

EDWARD PAUL G. 
Rating:
4.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

We've rented a lot of trucks an trailers over the years and the folks at this office excelled in their help and assistance. I haven't used them before but will be again several times over the next few weeks. Thanks to everyone at U-haul we couldn't do a lot without you!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

The people that helped us out where amazing and friendly

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
4.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

I was led to believe that the charges would be much lower. Figured adding the gas I bought it was well over$300 for the 3 days and I thought it was going to be about $150. I know that I left more fuel than I started with

James W. 
Rating:
3.0

Through no fault of the vendor, their internet was down. Two days later when we picked up the truck it was still down. This is not acceptable.

Alan G. 
Rating:
5.0

Polite staff upon pickup and return. Truck was ready and I was out the door in minutes. Honestly, I rented online and everything was 100% perfect. Thank you.

RONALD W. 
Rating:
4.0

Clean the ins8de of wind sheild

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Sara O. 
Rating:
5.0

The people at that site who are involved with U-Haul could not have been any nicer. They commended me for checking in on-line and the wait time for my truck was virtually non-existent. I look forward to renting from them again and telling all I know about their outstanding service.

Steven I. 
Rating:
4.0

This was a very positive experience, I believe it was the owner that helped me at Car Stars and she was very friendly, helpful and accommodating. 4-Stars is in reference to U-Haul website not listing pertinent information about rental return timeframe restrictions, CarStars experience was 5-Stars??

Jacob B. 
Rating:
4.0

Returning truck system was awful. Kept trying to get me to rent a new vehicle. So frustrating. Not everyone is computer savvy nor does everyone have a smart phone. I will not rent another truck if I have to use that system to return the vehicle.

VALERIE H. 
Rating:
5.0

Customer did not leave a comment.

Kathe R. 
Rating:
5.0

I swept the truck out and put air one tire. Maybe a discount for a Veteran?

Mark A. 
Rating:
3.0

Very nice people in the office.

LARRY PAUL F. 
No reviews have been submitted for this location.

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