Customer Reviews for Carstars
(U-Haul Neighborhood Dealer)

36 reviews

621 W Heron St   Aberdeen, WA 98520

(360) 209-5396

Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(360) 209-5396

621 W Heron St
Aberdeen, WA 98520

Services at this Location:

Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 10 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
4.0

I had a great experience....the best customer service !! Thank you

Luke J. 
Rating:
5.0

I was happy with what I rented for the time I had it and I would recomend the rental place to a friend for the price too

JOSHUA M. 
Rating:
5.0

Received great mileage rate, very professional outfit.

JASON J. 
Rating:
5.0

Easiest way to rent a truck.

Michael M. 
Rating:
5.0

Carstars was very very good to deal with, on point and helpfull

Donovan H. 
Rating:
5.0

Customer did not leave a comment.

KEN J. 
Rating:
5.0

Best customer service! I had to rent twice here and I would reccomend to anyone needing to rent a uhaul. She went above and beyond to help me out.

MELANIE S. 
Rating:
5.0

i have had some really good agent/dealers in the last 50 years I've been dealing with U-Haul. this agent/dealer far exceeded anyone in excellence in service and cleanliness of the vehicle. But, most of all he listened and showed curtesy and respect. those qualities are hard to find any where you go or anyone you deal with. I would have given him 10 stars, but they only offered 5

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

Kerri K. 
Rating:
5.0

Nothing

RONALD D. 
Rating:
5.0

Easily rental and excellent customer service.

James M. 
Rating:
5.0

Customer did not leave a comment.

Joan J. 
Rating:
5.0

The interior of the van I used was dirty. I had to wipe the dash, steering wheel, door panels and center console myself. Normally an empty soda can and popsicle stick in the door wouldn't bother me but with Covid19 I thought it should be brought up. It was clear the van had not been cleaned between customers.

Harley S. 
Rating:
3.0

A "regional" person took the reservation verbally quoted a lower per mile charge. However, the local person wasn't aware of that. we were upgraded to a larger truck because it had a ramp. Even tho we only needed to move 2 pieces. When the reservation was made no ramp was available. A bit of mis-communication?

Judith L. 
Rating:
5.0

Customer did not leave a comment.

PETER FROST V. 
Rating:
5.0

Thanks to Jennifer for making our move easier. She went out of her way to help us. I have rented from here twice and it has been great.

Peter V. 
Rating:
5.0

The workers were very nice and helpful

JANE ESTELLE M. 
Rating:
4.0

I had wanted a 20' truck and made arrangements for one with a local outlet. I received a text to call district hub that directed me elsewhere because "That dealer doesn't have a 20' available on that day. You have to go to another location: They only have a 15' available also". That was confusing and was made more so by the fact that when I called back the original contact he had TWO 20' trucks available for that day....Confusing and not what I wanted and needed that extra room. But, everything else was okay and service at dealer I ended up using was great.

EDWARD PAUL G. 
Rating:
4.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

We've rented a lot of trucks an trailers over the years and the folks at this office excelled in their help and assistance. I haven't used them before but will be again several times over the next few weeks. Thanks to everyone at U-haul we couldn't do a lot without you!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

The people that helped us out where amazing and friendly

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
4.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

I was led to believe that the charges would be much lower. Figured adding the gas I bought it was well over$300 for the 3 days and I thought it was going to be about $150. I know that I left more fuel than I started with

James W. 
Rating:
3.0

Through no fault of the vendor, their internet was down. Two days later when we picked up the truck it was still down. This is not acceptable.

Alan G. 
Rating:
5.0

Polite staff upon pickup and return. Truck was ready and I was out the door in minutes. Honestly, I rented online and everything was 100% perfect. Thank you.

RONALD W. 
Rating:
4.0

Clean the ins8de of wind sheild

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Sara O. 
Rating:
5.0

The people at that site who are involved with U-Haul could not have been any nicer. They commended me for checking in on-line and the wait time for my truck was virtually non-existent. I look forward to renting from them again and telling all I know about their outstanding service.

Steven I. 
Rating:
4.0

This was a very positive experience, I believe it was the owner that helped me at Car Stars and she was very friendly, helpful and accommodating. 4-Stars is in reference to U-Haul website not listing pertinent information about rental return timeframe restrictions, CarStars experience was 5-Stars??

Jacob B. 
Rating:
4.0

Returning truck system was awful. Kept trying to get me to rent a new vehicle. So frustrating. Not everyone is computer savvy nor does everyone have a smart phone. I will not rent another truck if I have to use that system to return the vehicle.

VALERIE H. 
Rating:
5.0

Customer did not leave a comment.

Kathe R. 
Rating:
5.0

I swept the truck out and put air one tire. Maybe a discount for a Veteran?

Mark A. 
Rating:
3.0

Very nice people in the office.

LARRY PAUL F. 
No reviews have been submitted for this location.

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