Customer did not leave a comment.Tony Artis A.
Customer Reviews for Carters Country Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark R.
The location was extremely shabby with very little indoor lighting. A very rural setting that was very rundown.james D.
Customer did not leave a comment.Dave S.
Local location was amazing, corporate office not so much.Vincenzo L.
The guy who runs the place, Milton it's a really cool guy. He goes above and beyond to make sure everything's rightteven F.
None at this time.Paula P.
Easy checkout, very friendly peopleVAUGHN R.
When I placed my order, I ordered a king and queen mattress protector in my order. From everything I can see, when my pick up location was changed to here from the downtown Norfolk location (which added 1.5 hours one way from my initial pickup location, totalling a 3 hour round trip to pick up my truck) the Carter's U-Haul intentionally dropped the mattress protectors off my contract. They then charged me separately at 3x the rate for what the U-Haul website charges.Wesley W.
I made the drop off late. So it was dark and I couldn't see the drop box.Richard W.
Have vehicles and trailers that work properly. The guy took the fuse for the truck horn and made it for the trailer break lights. I had to drive from Virginia to Florida with no horn and no night time running lights on the trailer. On top of that, the trucks breaks was going out and the ABS light came on as I was driving down the highway and not pushing on the breaks.Jack B.
Easy transaction Business owner very knowledgeable and helpful went out of his way throughout the entire process at the front end and end to make sure everything was a successful experienceGeorge K.
Everything was as I expected it to be .lisa E.
Customer did not leave a comment.Cleophus S.
More organization.Shelby S.
1. We had made a reservation at a local location and U-Haul changed it WITHOUT OUR PERMISSION 2. It was an hour away from us so we had to drive TWO ADDITIONAL HOURS 3. We found out the morning of so otw we changed it to a 20' since that location showed it had one 4. Once at this new location we were informed it was not a location with a 20' 5. On top of this they changed the reservation in their system AGAIN TO ANOTHER PLACE 6. We were had to use our mileage for that extra driving 7. We at no time we're apologized to or offered a discount 8. We will be needing another truck on Thursday the 26th and I certainly hope we are offered either a free rental or HUGE DISCOUNT. 9. The check engine light was on so that was concerning! 10. The location had smoking inside premises so stunk!TIMOTHY P.
Have more trucks available to rentmilton C.
Very helpful staff.KEITHRANDALL K.
Truck ran well and got great gas mileage.mary S.
Customer did not leave a comment.DUANELARUE B.
Nothing to improve, Milton and his son were very Friendly and gave us Great and Professional Service!Lisa D.
Given the time of year it is, you take what you can, especially when you live in a military town. Reserve early!!!!!!! I actually got a better rate when all was said done!GERALDOBRIEN S.
I should not have had to pass a UHaul location to get to the one assigned. The drop off location was a joke. It was nothing more than a junk store with a UHaul sign out front.FRANKLIN E.
The gentleman that works there will go above and beyond the Call of Duty to make sure that his customers are well taken care ofmilton C.
Returned truck to a location in proximity of my home.JAMIE G.
No improvement needed!Shelia A.
Orginally when I reserved the truck all was fine, until I found out the reservation had been canceled for what reason I never found out unless it had to do with the location I was to pick up at was closed down and wouldn't be open f ou r another month. Then I was told to pick up the truck from one location an hour from my house the pick up the 6x12 trailer at another location and th had was choice #1 choice #2 was I could go elsewhere some a rental truck that was told to me by one of your customer service reps. But then a light from a gentleman from Hobbsville went above and beyond to get both truck and trailer at the same location 10 minutes from our house. He was kind and patient we had delays in our closing fire our house and sometimes when people move its stressful but when you can get a little understanding from a person that doesn't know you it helps...it really helps. So my opinion is your call center people need to be more empathetic this is real life moves and sometimes when people are nice it goes along ways especially when its expected from a large company that's been in business as long as Uhaul.Laura B.
Carters country corner was excellent to deal with and extremely helpful !Perry B.
You can't list this as 24hour return No to poor cell service. I got to enter the photo verification in the app and lost a already week signal. No WiFi found. I called the help number after leaving to a location with a better signal, 12 minutes. I got someone who gave us another number for help.John L.
Customer did not leave a comment.RONNIE W.
Very rural. The gentleman unhooked the equipment and removed it for me. Was very friendly and welcoming.STEPHANIELOUISE S.
Customer did not leave a comment.james G.
Customer did not leave a comment.David L.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Natasha G.
Customer did not leave a comment.QUIANA T.
Customer did not leave a comment.dwight S.
So nice to find and have open on A Sunday for a emergent rentjohn P.
Customer did not leave a comment.kathy R.
Customer did not leave a comment.kari C.
Customer did not leave a comment.pearl C.
Customer did not leave a comment.David M.
A very pleasant experience I don't think there's any way to improve on this car trailer rental.Phillip E.
Customer did not leave a comment.Gail G.
This was not my preferred pickup location. The equipment I needed was not at my preferred location and I was redirected to Hobbsville. It was a little out of my way to get the equipment. The man that helped me was pleasant.John H.
They're over priced for the use of several hrs.karen H.
Customer did not leave a comment.John B.
Be open 24 hours !!veronica J.
This place was awesomesusan J.
No problems.Earl R.
Customer did not leave a comment.Charnna and Kenn F.
Make sure the road tires are in tune with traction!!!annie W.
Norman was wonderful! He called to confirm when we were coming, ready to go when we got there. He was very helpful and kind.Michael B.
Include a Dollie with larger trucks.leroy W.
Gentlemen working at this location are very professional and kind.Kevin T.
Customer did not leave a comment.Lee M.
Customer did not leave a comment.Michael P.
Absolutely nothing!earnest C.
Customer did not leave a comment.WILL R.
When I placed my order for a 10' U-Haul i was to pick it up in Hertford, NC. The Hertford dealer did not have the truck and located it in Hobbsville, NC: 30 miles away. We had to drive an additional 60 miles to obtain the truck and do it in record time since closing time was rapidly approaching. Carter Corners did send me voice mails, which I missed, and did stay open until we arrived. I wish U-Haul had so advised me when U-Haul knew the truck would not be in Hertford but rather Hobbsville. Carter Corners personnel did add free mileage to our contract in light of the extra distance we had not planned upon. Kudoos to them.Stephen H.
Customer did not leave a comment.tyler S.
Customer did not leave a comment.Richard I.
Customer did not leave a comment.Derrick R.
Customer did not leave a comment.Joe B.
Customer did not leave a comment.Stephanie L.
Customer did not leave a comment.mary F.
Customer did not leave a comment.Lakesha B.
Customer did not leave a comment.cameron G.
VERY KNOWLEDGEABLE HELPFUL PEOPLE THEREmilton C.
Customer did not leave a comment.WILL R.
Very nice and he made the experience great!!barry B.
Customer did not leave a comment.jim T.
Customer did not leave a comment.WILL R.
Customer did not leave a comment.allen G.
very interesting place, lots of neat goodies to choose from, and I found them through google.derrick R.
This location was in the middle of no where. I had to go here because the location close to my house didn't have the size I had pre-booked.beverly P.
Customer did not leave a comment.willard P.
very helpful people, knowledgeable, personable and eager to help. A host of treasures and collectables. wish I had all day to look around.clarence J.
Excellent experience--Thanks!!leslie C.
Thanks Milton!!!!brad C.
Customer did not leave a comment.MICHAEL O.
Milton was a great guy he helped us with everything. He offer us furniture pads and insurance that we didn't know we neededJACOB H.
really appreciate help given. very polite fast service really interesting place.. antiques and collectables galore, some very unusual items. as the owner said" we are in no way like Walmart, we have much more to offer: over 500,000 items to choose from.Sheree G.
Customer did not leave a comment.david V.
Customer did not leave a comment.denise H.
Customer did not leave a comment.RICKEY C.
NO CELL PHONE SERVICE!!! Self check in will NOT work! But the guys there were very helpful and got all the paperwork done quickly!Sara D.
Mr. Carter was great to work with. He was friendly, polite and accommodating. 0000000000000000000000000000000000000000000000000M00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000george R.
Customer did not leave a comment.MCKINLEY W.
Equipment was available as indicated. Staff person very pleasant and helpful. Entrance to the store was a bit difficult to locate but visible signage out front.Jayne H.
I was so pleased that I was able to get a rental truck on short notice. The agent was most helpful and I had my reservation in no time. He is very courteous and knew exactly what I needed and set me up with the right truck Besides all of the neat things to look at while the paper work was being done..Quite a collection of "goodies"phyllis F.
The location was fine, but I would have preferred to use the one much closer to my house.Cliff W.
Customer did not leave a comment.Kristin C.
Customer did not leave a comment.Howie S.
Customer did not leave a comment.mary D.
The two gentlemen were very friendly and went out of their way to get us back on track even when our reservation had been inadvertently cancelled by uhaul. Even got to rummage through their collection of odds and ends to find something we just couldn't live without! Great place!TROY A.
The men working at this location were very helpful and knowledgeable about the area. My wife and I appreciated their advice.Josh S.
Customer did not leave a comment.stacy D.
Customer did not leave a comment.crystalina R.
very unique store, helpful people,good see someone still cares about the customermark B.