Customer did not leave a comment.Michael H.
Customer Reviews for Carters Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael S.
I was supposed to have picked the 26' U-Haul up at Midnight Truck Parts and Sales in Linville Alabama. The Store Manager there lied and said I has to go to the Munford location almost an hour away, two hours round trip. When I came back by Midnight Truck Parts to load the truck I was sent to Munford to get, there at Midnight Truck Parts sit the 26, U-Haul I had rented. I am Very Upset about this. Very POOR service, a huge waste of 2 hours of my time and added gas expense at nearly $5 per gallon to a pick up location that was a lie!William B.
Customer did not leave a comment.sherri P.
First time I've ever picked up a uhaul trailer & the tires were fully inflated.Don Y.
Customer did not leave a comment.Pamela W.
Pick-up location changed and was not as convenientJAMES K.
Customer did not leave a comment.TREMAIN H.
Customer did not leave a comment.Julie C.
Customer did not leave a comment.GABRIEL P.
Customer did not leave a comment.MONEER I.
Customer did not leave a comment.Tiffany M.
Truck smelled horrible, it was filed with roaches, and the check engine light was on as well as gas cap open warning.Sheri H.
all great but we did find several of cockroaches in truckRyan J.
Customer did not leave a comment.ROBERT B.
I did not receive the discount of $62 for drop off location. I was told I would receive it if I dropped off in Jacksonville, FL instead of St Augustine, FL. Older guy at this location struggled to make the reservation. I was there over an hour.Gary C.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Destiny H.
Customer did not leave a comment.Curtis T.
The gentleman was very nice and helpfulBarry N.
Customer did not leave a comment.Nancy S.
The vehicle was not in unacceptable condition. It had not be swept out, nor was there evidence that it had been disinfected. However, it was not grossly so, therefore we accepted the vehicle. Additionally, the vehicle had only 1/4 tank of gas. In the defense of the retailer, they accommodated us on short notice, based upon the fact that our schedule vehicle had not been returned to the original pick up location on time.ANTOINE H.
Customer did not leave a comment.jt E.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Mike J.
When someone orders something a week ahead and already pays in advance..It should be there where it was ordered and ready..JULIE C.
Trucks need to be clean, especially the cab. There were half empty soda bottles and used face masks on the floor, cigarette ashes on the seat and floor, the dashboard on the flat part was all sticky and gooey as if candy had melted there and the truck was totally the wrong size. This after the first truck at the first location where I booked, was crawling with roaches all through the back.Richard M.
Customer did not leave a comment.James R.
Everything was just as expected. I had no problem picking up and dropping off.travis C.
Customer did not leave a comment.Isis M.
Customer did not leave a comment.Keiriona G.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.sam L.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Shawn B.
The gentleman that help me at carter's hardware in munford where I rented uhaul was awesomePenny S.
I reserved a 15' truck at a location and when I got there they did not have it. I had to be moved that day so I had to go to another location and get a much smaller truck which made my moving time alot longer.Kimberly E.
Customer did not leave a comment.James J.
This U-Haul truck I rented should never be driven again. To say it was unsafe to drive is almost an understatement. The frame of the truck was completely bent to the passenger side. Unfortunately, you can not tell by just looking at the truck you have to be driving behind it to see how bad it is. Luckily I have some videos from the convoy behind me that was following me during my move. If the truck was not in the far right lane on any road the risk of a crash due to the sway of the truck due to the bent frame was extremely high. I can't believe I lasted the 3+ hour trip in one piece honestly. To ask for a refund of my rental would be too kind but knowing how companies work I won't even bother to ask. Just won't recommend using U-Haul anytime soon to anyone.Tyler G.
Customer did not leave a comment.Jon C.
Customer did not leave a comment.TERRENCE M.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.Cierra C.
Customer did not leave a comment.Don Y.
Customer did not leave a comment.Nick B.
Customer did not leave a comment.Donald C.
I returned after hours. The rental office shares their parking lot with a restaurant. Parking the truck was nearly impossible. U-Haul will need to go a long way to gain back my business.KEVIN B.
This pickup location was found only by the local storage branch. The equipment I reserved was not at my first choice, but at a different location which did not open until 5 hours after the equipment was needed. Very poor customer service from Uhaul when calling their toll free number. Local storage branch was able to find a unit at Carter's Hardware, which was still 20 miles away.Don Y.
Customer did not leave a comment.Jim G.
Customer did not leave a comment.Melissa T.
Customer did not leave a comment.Andy W.
It is fine the way it is don't need to do anything.gearld H.
Customer did not leave a comment.Jimmy C.
They were very respectful, kind and nice a pleasure to do business withliz K.
Customer did not leave a comment.Caysal L.
Customer did not leave a comment.Leatrice M.
Customer did not leave a comment.Sonya Y.
Customer did not leave a comment.Delesilyn E.
You was called concerning incident of the truck I rent,that it was taken one day earlier from me,and you still charged my account for two hundred odd dollarsshirley S.
charged us for furniture pads that we didn't receiveDavid H.
Customer did not leave a comment.Robert H.
Very helpful, as I was fueling the truck someone stopped to find out where I had gotten it, when I told them that I was going to be returning it, they went to the rental place and waited until I go there. They needed the truck to move.nella M.
Customer did not leave a comment.edward H.
Customer did not leave a comment.Todd D.
They don't give you enough miles. I ended up being charged extra.Chasity B.
the building is flithy and saw several rats on the trap.MARVICE R.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.deborah G.
This store is inour home community and well known for their service and polite service.PAUL M.
The trailer was not up to date the paint look terrible and did not represent uhaul very well need to be painted and the tires were old and dryed out had to have drive side tire replaced the tread ripped off while on the interstateMichael C.
Customer did not leave a comment.Tammy D.
Great people.Dennis M.
Customer did not leave a comment.Kathryn M.
Customer did not leave a comment.paul M.
Customer did not leave a comment.CORNELIUS S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.JEFFREY A. M.
Customer did not leave a comment.CARL A.
The business was closed and there was no drop box for keys or any instructions posted. If they are going to have drop off they need posted information and access for returns.KAREN H.
When I called the 800 number they told told me that I would be picking up a 14 ft. truck in Talladega, AL and when I got in Talladega, I called the 3 locations and they said there was no order for me there. I ended up having to drive 30 miles, one way, to Munsford, AL to pick up the Haul and when I got there, it was a 27 ft. truck....I had to help the guys put ink in the printer, they wasn't really computer savvy. When I called the 800 number, they told me that I could turn the truck in at Postal Pal in Anna, IL, then when I asked to talk to someone about the mileage, they transferred the call. The lady I talked to told me that I was supposed to have turned the Haul in at 11:13 am and the place I picked it up at, did not tell me that I had to turn it in at a certain time and she also said I had to take the Haul to Carbondale, IL. When I got there they didn't have me on file to turn it in there. The guy was very nice and didn't add any late charges. Then when I gave him the copies of my contract, which was 3 different pages, he just shook his head and I explained to him what had happened. The suggestion I have is that when a person calls to make a reservation, the operatorshould not tell a person one thing and then when a person goes to pick up the equipment its different.crystal A.
I have no suggestions for improvement to the location. The gentleman that assisted me was very efficient and friendly, and was very helpful in hooking up the trailer and insuring it was right. Thank you for the help and the ease of getting a trailer on those times I may need it.ROBERT R.
Customer did not leave a comment.RANDY M.
This establishment should really consider investing in a credit card reader.Trevor J.
first rig had turn signal lights not working, hopefully you get them fixed for next reanterJAMES H.
Customer did not leave a comment.James G.
NOTHING-- EASY AND PLEASURABLE EXPERIENCEsteve M.
Customer did not leave a comment.KATHY N.
got her done? thanksjerome J.
Service was very good, quick and attentive.FORREST G.
Customer did not leave a comment.WAYNE F.
Customer did not leave a comment.MICHAEL M.
The truck was near empty when I got it, but I put gas in it to make it better. The equipment that I asked for wasn't there. I didn't enjoy that experience at all.LaTonya P.
Drop.of at Carter's Hardware was great. All Uhaul locations should be like Carter's.DAVID B.
I had to move and they were very helpful in getting me a truck to move on a short notice.SHIRLEY A.
Customer did not leave a comment.ADAM Y.
Very friendly and fast service!BRIAN C.
Customer did not leave a comment.MIKE D.