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KARLEN A
Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The building is old which is understandable but the lighting in there was very dark. The gentleman did not tell us that there was a mandatory $15 coverage for the van until after we paid. When we came back 5 minutes before close and I asked if I would be charged any additional fees for the return of the vehicle not being processed right now, he stated “yall are making me work right before I’m about to go home”. I understand employees don’t like when customers come in last minute but I did my very best to get it back before close and the rude comment took me aback. The room became very uncomfortable as he processed our return and we left quickly after that. Customer service will be the reason I don’t come back to this specific location.
AMANDA RCharged a fee for returning vehicle in dirty condition but vehicle was returned in same condition as I rented it in.
WILLIAM DEverything went very well! Service was quick and friendly.
STEPHEN AThe trailer lights were not working. I asked the person there to fix them; he attempted to repair a crushed set of wires replacing the wires with a worse set of crushed wires. After wiggling the wires, most of the lights came on, but the turn signals were still not working, and he was not willing to replace the bulbs. Shortly after leaving the U-Haul site, my car lost all driving lights. I had to replace a fuse. By the time I got home, the second fuse had blown as well. I had to cut out the damaged, crushed section of wiring between my car and the trailer to get the driving lights working without blowing fuses, but I still had no signal lights for the trip. I have rented from U-Haul many times, and all prior experiences were vastly better than this one. Next time i will try home depot trailer rentals
TJAI RThe experience was seamless
SURAFEAL AWorst possible service imaginable. No lights in the parking lot. The agent at desk did not even address anything. Didn’t even ask my name or anything. Just took the keys. Also now I am stuck trying with an unnecessary cleaning fee which I’m trying to get resolved just because the information on truck condition is not up to date. The truck had spillage inside the drive compartment which I have on video. But they for some reason did not include in their record and the drop off location now is charging me money. Had I not recorded the interior of the truck I would be at your mercy which I suppose is worst than having your enemy responsible for checking and billing.
Rushikumar PHappy Move
CAROL HNo
ACHRAF GMake easy I love it
VANLAL FStaff was friendly and helpful
SAMNEANG SAlways helpful and friendly when I pick up there
ROBERT NNothing it's gotten better since my last experience
RENE LWas charged for cleaning after I left the place. It would have been better for staff to review the condition of the truck in the customer's presence and close the rental, to avoid confusion.
SARAVANAN AGreat service
ANTHONY HGuys at the counter very friendly. All of them are focused to the customers and knowledgeable. They provided me a truck asking me my household that fits my requirement well enough. Truck was well maintained and clean.
IMRAN AI returned the truck clean; I only left two pieces of cardboard the size of my hand because I forgot them, and they charged me $26.82. It's unbelievable. I don't think I'll rent from you again after spending so much money with you, and then they charged me for such a small thing.
LEONALDO CFriendly and helpful, very easy pick up!
ALEXIS SRude people - need to learn some manners and customer service
STEVEN Mnice people gave me a good time helped me out a lot
DIEGO PStaff was extremely rude and unhelpful.
RAFAEL DAlways quick and easy!
KARL LEnsure the truck is swept out before renting to a customer. Ensure the truck is in good working order before rental.
SHARON EThe only negative was that the truck smelled strongly of cigarette smoke
STEPHEN JIt’s always a great experience.
SHARON PExcellent service
RICOT LExcellent customer service. Thank you!
Peter ROnline reservation and drop off went very well. Equipment was available and ready for pickup. Thank you for the great service.
MICHAEL BThey always do a great job, that's why I always return.
LEE AI originally scheduled my pick up at another location because this location is well known for issues. There was trash in the back of the truck, the tire maintenance light was on and they told me it was just because it was cold but it was on the whole time, the rear right turn signal and back up lights didn't work from the start. The employee who was working was just trying to get me out of there and not worried about helping me.
Shannon BEasy process and very friendly and helpful team at this location.
ROBERT MThe staff was friendly and professional when I picked up the truck. I had a quick reservation, and they were very clear about the pick-up process.
DRISS EOverall, a great experience.
TERESA SMy experience at UHaul was great the Representative was great very knowledgeable,experienced friendly,quick very good.
MARSHA LThe trailer was full of pine needles,,I have to clean up myself. Overall good.
JUAN DWould use this location again. Highly recommend.
NADIA FThe best!!!!!
LaCora AMr Thomas inside the store was great.
Paul TTruck was freshly sanitized and full of gas. Pretty new truck too! Hook up to the trailer was fast and organized and I was on my way!
gary sVery nice.
Frank BA+ customer service and the trailer was there and ready for me at my requested pick-up time. Easy rental!
CODY SI had such a rough experience with Uhaul over the phone from switching my location 3 times and finding me a location with both my transport and Uhaul. This location hooked it up and made it so much easier. Great experience with the rep here. Thank you guys so much!
Lorena MNice and quick customer service !!!
FREDY Agood
Zhemin LThe U-Haul dealership was very friendly and professional. I would highly recommend them to anybody who needs a U-Haul especially the toy hauler
JEFFERY RExcellent location. Check-in, pick-up was very smooth. Truck was pristine.
Kimberly HThe owners son was very very rude to a couple of my employees who were there returning a truck. They charged us a ridiculous amount of money due to the odometer not being right. He didn’t try to talk the situation out of anything. All he said was you gotta call corporate. He stated we drove 1500 miles in under 8 hrs which is impossible. The customer service was terrible which was very disheartening being the fact I’m a frequent renter with uhaul.
JOURDAN GI was very satisfied with the staff, communication and service I received from this location and will happily use them again.
ANDREW WExcellent
BONFACE GThe location was clean, your representatives were helpful and professional. The vehicle performed as expected. You can provide a means of viewing a reservation without a customer having to download the U-Haul app. You can provide a means of printing out the receipt for a customer if they ask for one.
JOHN WWhen trying to return both of my rentals upon arrival to Cary, NC it had one piece going to this location and the other to Clayton, NC which is over 45 minutes away. After an already terrible pickup experience, I then had to call the customer service line and be transferred 3 times before getting them to swap the location so both pieces could be returned to the Cary location. The issues we had with Uhaul made what should have been a quick and easy move into a 12+ hour day. Horrible experience.
RYAN ATruck only had 1/4 tank of gas. I returned it with 1/2 tank and was not given a credit for the additional gas.
RONALD K