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Raiah C
Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They rented a U-Haul out to me that was newly painted. The paint was not completely dry. I got my new furniture home and paint was all over my couches. Not only that, my carpet in my newly built house had paint in it from the couches. They never offer anything for the trouble they caused just a1800 number. I’m beyond pissed!
Tashama BI can’t say enough good things about this location. They were quick and professional. The staff is friendly and welcoming. 5 star service.
Jose CVery easy process in and out, Greg and his team are very helpful and friendly. Will use this location for all me moving needs.
JAMES PThe customer service was exceptional
Estephanie VCustomer service was very friendly and nice. I was running behind getting there and he actually called me to make sure. Very pleasant, and honest pla. Will definitely use their services again.
Stacia WI’m a 68-year-old male and just drove cross country, unloaded the trailer and was worn out. When I went in to drop off the trailer the employee was on his phone appeared to be FaceTiming someone or watching a video.. He looked up asked my name told me to go drop off the trailer on the side where the other trailers are. He never got off the phone that was sitting on the counter. I could clearly see the screen was on . He looked like he could care less. He never checked the trailer or got off his seat or turned off the phone. He could care less!!!! He said do you need help to unhook it. I thought need help to unhook it? He should be the one unhooking it and back me into where he wants it. That’s his job! I was so upset with his poor attitude and service, I unhooked it myself as he told me because I was so pissed off. It’s the last thing I wanted to be doing after all the work I just did! . It’s unfortunate that he was not more accommodating because I am older and it’s not easy for me. I didn’t really wanna to take it off, but he made it clear there’s no way he was gonna get up to help. It seemed as if he was the owners son and could get by with this type of poor service. He clearly did not care to do his job!
Karl DAll good and thank you for your excellent customer service. I have used your location for years and hope to secure your services in the coming months. Thank you again!
Linda HStaff were waiting and ready when I pulled up. They got my return taken care of immediately.
William WCustomer service was excellent!!!
Diondre MGot charged extra on gas and I shouldn’t have. I went to the gas station across the street before turning it in. They charged me an additional gallon at the inflated rate. I didn’t appreciate that.
Remle VPrompt, thorough and friendly… the only UHaul location I have used since moving to Cary.
LIEF HAlways come here for a trailer when I need one and the guys are always very helpful
ZAKARIYA WGreat overall experience.
nathan bGood customer service...
GREGORY HExcellent service! Thank you
VIRNA CContinue making the check in and the check out process as efficient and quick as it was for me today
RAFAEL PEverything was great! Thank you!
SHERRY DThe entire experience worked for me. I made my reservation online and the vehicle was ready when I got there and drop off was just as painless. I will definitely use them again.
NATHANIEL HFor some reason, I was charged a cleaning fee. There might have been 10 pine needles in an open trailer (which was parked under a pine tree), so I'm thinking that was it. Disappointing because I like this location overall. It almost feels like they took advantage of the situation. I'll probably rent from the location down the road in the future.
Thor PWe’ve used this location twice. They are always friendly, helpful, & accommodating. Great professional service!!!
JANEL MNo improvements needed. This location is convenient and friendly. They always have stock even for a last-minute rental. It was a pleasure and a relief knowing they can always accommodate when needed. THANK YOU!
DIANE GI didn't even go inside - the manager was outside, verified everything, pulled off the trailer and we were on our way! Could've believe how smooth it all was.
James HStay on top of marker bulbs
CHRISTIAN MService is always excellent. This is the only uhaul my family will rent from. Great group of people working here!
SANDRA LCan’t think of anything that could make it better than it is.
KATHRYN KThe employees are friendly and know their fleet well. The location is convenient and the fleet has a variety of vehicles. I always use this location when I need to rent a vehicle.
ERIC HThey had a lot of U-Hall vehicles to choose from. The customer service/cashier, really hustled to get to everyone in a timely manner.
NILDA RThe van has flat tires on both side during the rental.
QISHUO WNothing comes to mind
JAMES TEverything was good. I’m pleased with what I got
GARY CToo congested an area. Need more staff also.
MARK GGreat customer service and friendly staff (and management!).
MICHAEL SSuper efficient on check out & check in.
John SSteering on the truck was very loose. Transmission slipped on down shift. Overall it was OK
Howard BThe white man that was working at the desk has bad customer and sale skills. Do yall just hire anybody? He needs to be reviewed, because he thought I was stupid enough to fall for his scam. He tried to make me pay over the final amount. When I picked up the U-Haul I already paid a portion so why did he try to make me pay what I already paid on top of the remaining balance. Seems very sketchy and unprofessional to try to scam the customer shaking my head. Do better with the people yall hire because this was unacceptable.
HANNAH JGreat customer service.
ANNE RHelpful staff, convenient, car hauler just what I needed.
RAYMOND DAbsolutely nothing
MARIA SYes, Everything was ready and was taken care of. The process was speedy.
Bryan SThe location was fine and the lone employee was exceptional. The problem was Uhaul's computer system which was so slow it took forever to assist customers. Not the employee's fault, Uhaul IT department needs an upgrade because this is apparently an ongoing problem.
MARC PNothing
THEODORE WIt's always a pleasure to work with the East Chatham U-Haul location. They always have stock for availability. Prices are reasonable. Thank you!
DIANE GY'all did great, thanks for your help!
RYAN PThe building is old which is understandable but the lighting in there was very dark. The gentleman did not tell us that there was a mandatory $15 coverage for the van until after we paid. When we came back 5 minutes before close and I asked if I would be charged any additional fees for the return of the vehicle not being processed right now, he stated “yall are making me work right before I’m about to go home”. I understand employees don’t like when customers come in last minute but I did my very best to get it back before close and the rude comment took me aback. The room became very uncomfortable as he processed our return and we left quickly after that. Customer service will be the reason I don’t come back to this specific location.
AMANDA RCharged a fee for returning vehicle in dirty condition but vehicle was returned in same condition as I rented it in.
WILLIAM DEverything went very well! Service was quick and friendly.
STEPHEN AThe trailer lights were not working. I asked the person there to fix them; he attempted to repair a crushed set of wires replacing the wires with a worse set of crushed wires. After wiggling the wires, most of the lights came on, but the turn signals were still not working, and he was not willing to replace the bulbs. Shortly after leaving the U-Haul site, my car lost all driving lights. I had to replace a fuse. By the time I got home, the second fuse had blown as well. I had to cut out the damaged, crushed section of wiring between my car and the trailer to get the driving lights working without blowing fuses, but I still had no signal lights for the trip. I have rented from U-Haul many times, and all prior experiences were vastly better than this one. Next time i will try home depot trailer rentals
TJAI R