Our trailer had a bad tire that had to be replaced before we began our trip. We had to drive the trailer home and work through UHaul roadside assistance to have it replaced. This should have been checked before we were scheduled to pick up the trailer. Also, there were 4 employees in the office constantly bantering with each other for no work-related reason the entire time we were trying to complete the checkin process for pickup. We finally had to ask them to be quiet so we could understand questions and complete the process. Very unprofessional. This also happened on a previous stop at the office to make the reservation.
MARK G
Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and friendly customer service A plus experience.
BRIAN AExcellent service. My move was absolutely smooth, Thank you uhaul.
ARUN PBad management
Camden PThey are doing a fantastic job. Been going to this U-Haul place of business for years.
SYLVIA AStaff was not helpful when dropping off trailer, asked me to back trailer into impossible spot
ANDREW HGreat family owned business.. customer service excellent. He checked out my Wrangler a few days before, guided me to get the correct ball mount. Opened at 8am, and hooked up the Motorcycle trailer, which had a front wheel chuck and 6 solid tie down hooks for strapping the bike. It was a tank of a trailer on the interstate.. complete confidence. Thank you.
CRAIG WEverything was good,one thing the i forget in the truck, my garage opener and the said they don't know we're it is, if is left in the truck? But Everything was excellent, thank you.
JUAN SEverything was great! Online reservation was easy and pick-up went very smoothly.
SUSAN PThe gentleman who I dealt with at this uhaul location was rude and had a bad attitude. He didn’t explain to me that I was getting a larger truck and when I asked him about this and the cost he raised his voice and with a sarcastic tone told me I would not be charged more.
JACOB HThe service was fantastic! This is a great location.
Dietrich CJami at the front desk was very courteous and helpful. He works very hard.
JEANNA RFirst time meeting them and we appreciate the service.
Ian MOver charging customer. Left it with a full gas tank. When picked up with 3/4 tank. Charges for cleaning service and 2 days extra!
Michael FLeft turn signal did not work, reported to location. Easy pick up and drop off. Great selection of Shayn equipment. Friendly.
REUBEN SExcept they charged me a cleaning fee
MALCOLM MBest truck rental experience I ever had (and I’ve moved a dozen times). Staff is fast, friendly, and the truck was perfect. I highly recommend this location. Thank you!
Ronald EThe guys take care of me everytime
MARQUIS GThey charged for cleaning fee when the truck is clean. Sent a email a no response.
CRYSTAL AMake it a little easier to post photos you require to rent a truck. Some of us aren’t tech saavy enough to do that. Otherwise, truck and equipment were great!
KAREN ONo Changes Needed
ANDREA PThis was sooooo expensive for a half day and same location drop off
BAILEY RStaff efficient, professional.
AUDREY CGreat location, staff was friendly but also unpacking breakfast as I arrived.
DAVID AGreat service. No improvement needed.
CHARLES REfficient, helpful, professional, friendly.
CATHERINE OThe service provided was great. The truck was clean and it ran ok. The only issues I found was that the windshield was cracked and the steering wheel was misaligned and off center quite a bit which made it difficult to see the speedometer and fuel gage.
RAYMOND GExcellent Experience
Sheryl HI reserved my truck and supplies needed from a very large U-HAUL location that was 1 mile from the moving location. The night before our move, I was directed to pickup a truck that was over 20 miles outside of town. Reason given was no 15’ trucks at original location. Extra mileage was credited to me, but this change messed up timing of helpers coming. The U-HAUL dealership I originally wanted had plenty of trucks in the size I needed when we drove to it. Frustrating …and to go to other dealership and they don’t have a clean truck or supplies reserved
KEVIN JThe guys over there always take care of me
MARQUIS GCan’t think of anything
KATHRYN KScammed. got charged 3x times for dropping off an hour and half after reservation when I was told as long as it’s here by 7pm for the reservation tomorrow would be fine. Now I have to dispute the 3rd charge because dude charged me the second time at 530 already, piss poor location
ADAM FFirst time renting a uhaul and this location answered all my questions and provided some guidance as well. The online reservation was smooth and they had the size truck that I was in need of. This go round of moving has been waaayyy better than the first time (if interested about that please respond)! If you’re looking for movers also please respond & I’ll definitely recommend the team I had today. Hands down - doing this differently than the first move… has exceeded my expectations.
AMANDA MHave used this location three times in the last few years now and it's always been well-staffed with friendly and knowledgeable people. The price is as quoted, the equipment is running and ready to go and it's quick and easy. Making any move "quick and easy" is a very large ask, and using this service/product takes a LOT of the worry out of it. Would recommend highly to anyone I knew needed this kind of service. Excellent.
JENNIFER MGreat guys and quick hook up, Gone
WALLACE MAwesome experience both times I used car moving
STACEY GI loved the excellent customer service of Jammy of the Cary Moving location. Knowledgeable and prompt and kind.
JOSEPH CNothing, this location always exceeds my expectations. The employees who work here are awesome and the equipment is always clean and ready to go
JAKE DGreat customer service! So friendly and helpful. The cargo van was really nice. It was clean and ran great. I will always rent from this location. ⭐️⭐️⭐️⭐️⭐️
JANIE DThe guy at the counter was working with another customer and did not want to help me and I had to pull answers from him about my situation. I understand he was dealing with one already and I would’ve waited but, he seemed stressed and annoyed already. I was told I needed to talk to them to get my refund and he said there was nothing he could do. I had to contact customer service.
Angel CThere was no staff present at the time of my drop-off. Additionally, the key drop-off signage could be larger and more noticeable to help customers easily locate where to return the keys.
RAMAZAN AThe guys there always take care of me !
MARQUIS GHelpful and efficient.
KEVIN SThe manager was prompt and professional in getting my rental set up and going. Also a nice perk to be able to leave a car there.
GARY HCan't think of any improvements. It was just fine and nice to get a newer (year) truck!
CONSTANCE VEasy access to the site
JAMES NEasy access to the site
James NI forgot to put gas back in it and I got charged for the gas and it looked like I got charged a lot more than the average gallon of gasoline is. Without me actually figuring it yet that's the only complaint I have.
PRESTON RI always use this location when I need a trailer in Cary.
ROBERT LEfficient. Helpful. Great price!
BENJAMIN HThe man working at the Cary drop off location was very helpful, nice, and informative as he was checking the rental back in.
Arthur THad a great experience.
SAURABH AExcellent experience overall. Would definitely rent from here again.
SCOTT SWell for starters the guy that helped us was definitely not a people person, so shouldn't be in customer service. Then he didn't have the 2 dollies in the truck & I added moving blankets which he got out of a pile of unfolded blankets & dragged one across the parking lot to the truck. Before loading the truck he stopped to talk to a lady, which caused us a 15 minute delay, so I started my time right then. I was 20 minutes late returning the truck and got charged for an extra day. The truck was not clean, it had trash under the seats & behind them which I cleaned out before returning the truck to a different location. I have never had these issues with uhaul ever & will never use that location again. This location 3/10 rating 🙄
PAMELA BCart Moving is a great Uhaul location. Both employees I interacted with were very helpful
Tyler DCheck the trailer lights after hitching the trailer
LOUIS JI returned the the vehicle within 24 hours. I returned around Saturday 4 pm. But they mentioned in bill as Monday morning. And charged for two days.
DEVENDRA MOutstanding customer service. The guy who checked me out was HORRIFIED at the dirty insides of the cab, and could not believe that the place where I picked up the truck didn't bother to at LEAST wipe down the driver's area. Seriously, that cab was nasty...but the guy at Cary Moving was great, efficient, and thorough during the entire drop-iff process.
FAUVE Y