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Timothy R
Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, the pricing. The hidden costs and the mileage fee was a surprise. I looked online. It's supposed to be somewhere between $0.40 to $0.80, $0.89 on the high side. But I did a bunch of searching after the fact on the U-Haul site, and it looks like everything's being charged $1.09 per mile, which is ludicrous. I helped my kid move just across town, and they saw the $29 rental, and then it wound up costing over $100 in the end, a total of 40 miles. Customer service was great at this location. Super friendly. Great experience there. However, it was a rainy night, and I had to walk across a gravel lot and find the truck. It wasn't prepped like most locations, and it was a little bit sketchy. The truck was fine. It did the job, but I found that the light in the back wasn't working, so I had to go get a light from the house. Then I noticed that somebody detached the connector, and then I realized it's because the truck's switch for the light was really hard to use. Then again, this had probably over 130,000 miles on it, and it was a bit dated. The switch was hard to trigger. The only real gripe was probably the windshield wipers that needed to be replaced, because it was raining that night, and I was stuck on 440. They squeaked, and they barely worked. Despite these annoyances, the experience was good, but the per mileage rate means I'm probably going to find an alternative in the future, until you guys bring those rates down. It's highway robbery. There's no justification for charging over a dollar a mile on a truck with this age, and the price of gas, what it is. $1.09 a mile. Seriously? Get with the times. Be nice to consumers. Stop advertising $30 truck rentals when you're just ripping them off on the mileage rates. Most people don't catch that.It's almost false advertising when you can just dial a knob and then charge what you want. It's not even advertised clearly.
Sean ASide.mirrors were poorly set and could not be adjusted. This was a danger when changing lanes. No effort from representative to adjust for me and no tool provided. Disappointing as this is so basic.
ROBERT KNothing. All is good
CLINTON SGood group of guys.
Diannette JGood service here. Easy transition to return back the truck. Thank you!
Leandro MStaff is great, large selection of equipment.
THOMAS SA fixture in Cary, this is a highly experienced team, although on occasion understaffed, leading to slight delays in processing. But, a personable and helpful group.
John SNothing. All good
CLINTON SIt was surprisingly disappointing getting charged almost $30 for traveling a total of 16miles of regular gas by U-Haul Aside-The truck was one of the older 15 footers and the ignition key was finicky to start. Otherwise, things were overall satisfactory with clean truck and quick pickup.
Karin EThe truck wasn’t clean
Omar ENothing. All good
CLINTON SThe gentleman that took care of my return was excellent and made the process very easy for me.
Patrick HTried to pick up the reserved furniture blankets the day before and willing to pay the extra day but the tech was not able to accomplish. Had to wait until day of Rental to obtain.
William MNothing
Sherry DElectric power was out in the area but the employee used initiative and coped well. 👍
Cathy CEnsure attendant is capable of disclosing correct and full cost to a client at rental initiation. Surprise costs at pick up or later are not a good thing to a client. And never should an attendant tell a client to ignore a text sent from Uhaul about cost because they will not pay the amount in the text link.....when in fact that was exactly what I was asked to pay at pick up.
Donna REverything Was Great Have No Complaints
Donna SThe person behind the counter was very rude. When I booked I was presented $85 price, at the counter I got 4 medium boxes and the got added 20 miles. During handover he said total price is 130 dollars, I just asked one simple questions what changed and he got annoyed and started taking long breaths and making funny sound trying to disrespect customer for a simple question which is their right to know. I let it go as I didn’t want his bad behavior ruin my day and plan to move. Till end he didn’t answer the question. Such people should not be the face of any business forget running about business. There were two guys there, one with long hair another with short hair, the guy with short hair was rude. hope he reads this message and know customers get a chance to review the service at the end for the dollars they spent so better be respectful to customers as they bring business/dollars to you, both the other way round. Never going back to this facility again.
Himanshu ANew vehicle and easy to drive with modern features.
Henry RExcellent location, but out of the way for drop off with no alternatives
Nathaniel AY'all were great! Thank you for the help!
Mihir NNothing. Thank you!
Sherry DThe agent who rented me the trailer was tremendous --- courteous, friendly & efficient. However the interior of the trailer he rented us was not at all clean -- there were smudges all over the inside walls and some kind of orange dust/grit in the corners of the trailer floor. Also the latch to the back doors of the trailer was 'finicky' -- sometimes would not close fully without several attempts and a bit of forcing.
John Shave van clean and alignment done it drove crazy
Willie WI use this location several times each year It's always excellent service and equipment!
NATHAN WTruck was extremely smelly - like someone used it to make bad perfume or incense.
GREGORY BTruck was ready to go, 5 minutes to pick it up. Return was very easy also. Great experience.
rudy mCould barely tell this was a Uhaul location. Really only knew becuase there was another Uhaul truck that had been dropped off. Looked like a run down building and the key drop box was on a telephone pole on the other side of the lot. Not ideal.
Justin FThe uhaul app was not good. Kept loading and didnt stop.
Brandon GThe customer service is not good. The people are not helping anything. They have a rude behave.
vinaykkumar rGet the Town of Cary to finish road construction......would help alot .
DUKE AService was excellent. Will use again.
Brad TThe man who was working was extremely rude, I asked a question regarding gas in the truck, he pretty much blew me off and immediately said no and just walked away even though I was very kind and polite. I think he told the people in front of me he had been called in to work that day so I get he was tired but still…. Super rude and uninviting
Gabriela LI had to extend a couple of times for a move and it was just a quick phone call. Very attentive service.
Robert CStaff was very helpful and polite
Mathew BThe gentleman at the counter was speaking and assisting me extremely fast, as if he were in a rush. I arrived around 6:00 PM, and I had to ask him to please slow down and speak at a normal pace so that I could clearly understand the rental instructions and feel comfortable as a customer. There was no line or anyone waiting behind me, so I believe there was enough time to provide the assistance in a more patient and professional manner. Customers should be given sufficient time to understand the rental process and feel properly assisted.
Angel FEverything went smoothly from reserving online, check-in, pickup and return.
Daniel FCan't think of anything to improve the service I received. I have been renting from this location for many, many years, and I always get competent, professional service.
David WThe location rep had me unhooked from their trailer and on my way in less than ten minutes.
Thomas SThe trailer lights were not working, it made it very challenging to use it after dark. Second issue was that driving side wheel was way out of balance. Because of that it had bumpy ride. Had to driver very slow on the highway with flasher on.
Bhupinder SI have never seen such a rude person on planet. Return experience was such horrible that I needed to complain about. Would not recommend this location. They didn’t check in the cargo trailer for two days. I located trailer while returning truck and started online check in for it. The person there simply says ‘You are good to go’ without asking them to complete return process by themselves.
Amol KIt’s nice location. Employees are responsive and friendly.
Ruslan AEverything was great
Diane SKeep up the good work!
THOMAS GQuick answer easy service.
Martin CThe computer system was down had to wait 45 plus minutes to get a reserved trailer. Thats not counting the 25 mins i spent waiting behind oyher customers. And imy pickup location was changed to this location. More customers were commiing in and nothing could be done to expedite my pickup. Way to long wait and extra time and gas due to new pickup location not the one I reserved.
Norbert SIt was a busy morning but the rep handled it well
Martin SVery polite and helpful. Although they were busy, they were very efficient with the process.
Rob WNo air conditioning, I didn’t see boxes although I wasn’t looking for them at this location. I do have to say they had plenty of trucks of all sizes as well as trailers galore.
Judith JGreat customer service.
Aldric PI didn’t get his name but I was in and out very fast . The truck was clean and ready to go .
David MYou did great. Had us checked into our van with the air running quickly. Van turned out to be the best choice for our move and handled smoothly. It actually was a pleasant moving experience and those are rare. Thank You.
Heidi WFriendliness would be appreciated, behavior towards customer also. I felt like I had a big toddler in front of me with nasal congestion and this noise was yuck. If you would not have any customers, ask yourself, why. But than, Uhaul is pretty much needed... than, who cares about or why care about the customer, they rely on us.....
Annerose WVery friendly and helpful
Greg CThe people the works there has really bad customer service experience. I recommend not to rent from this location.
Leroy JSmall but efficiently-run office. Very happy with the service.
Arthur J