Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)

4031 reviews

500 E Chatham St   Cary, NC 27511

(919) 460-0464

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 1 pm

Services at this Location:

Contact Us

(919) 460-0464

500 E Chatham St
Cary, NC 27511

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Incorrect reading and fuel levels

VAMSHI K. 
Rating:
5.0

Customer did not leave a comment.

DIANA M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
2.0

Truck reeked of cigarette smoke. I had to carry my own blankets and dolly to the truck, even though I arranged a specific pick-up time days in advance. Truck selected had a very loose passenger-side mirror that came out of position when the truck was driven over any bump.

MARKYEOMAN S. 
Rating:
5.0

Prompt, efficient and great customer service!

RALPH D. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Debergerac T. 
Rating:
3.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Well Done UHAUL. Cary Moving and the person at the counter was super helpful. Appreciate it!

NIKHIL T. 
Rating:
1.0

Back of truck was full of garbage. Took me three hours to get it all out and take it to the dump. Full of wood pallets, carboard boxes, and hige plastic bags filled with closed cell foam. The cab was disgusting. Someone used the door handle as a cigarette ash tray, with butts and ash still there. There was spilled drink all over the seats that was super sticky and gross. A roll of toilet paper under the seats. It took me any hour to clean the cab. I paid too much money to get a truck in the condition.

SPENCER B. 
Rating:
5.0

Great customer service. I made a mistake and had to change my reservation to the next day and the staff were helpful. I've always rented directly from a big Uhaul store but never again- this was by far the best experience I've ever had renting a truck.

REGINA R. 
Rating:
5.0

Customer did not leave a comment.

Nelly W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

Pick up Was really busy and there was only one person there to wait on people. Drop off was super quick and easy .. I was the only one there . Nice woman was quick and efficient. Also the answering machine says send a text but no one read it on pick up. Person who called to ask when I was picking up the truck clearly hadn't seen the text and could be more courteous.

MARY E. 
Rating:
5.0

Customer did not leave a comment.

CHRESSA J. 
Rating:
5.0

I love how the personnel was friendly and willing to help me. I had reservations at the site up the street but their system crashed and recommended I go to this site. This site immediately tried to help me and honored my reservation

DEREK O. 
Rating:
5.0

Customer did not leave a comment.

HOWARD A. 
Rating:
5.0

Literally the opposite experience. Wonderful staff who was attentive and helpful. He even reimbursed me for the equipment that I ordered and never received from pick up.

Jamison T. 
Rating:
5.0

Customer did not leave a comment.

Olivia C. 
Rating:
5.0

The staff at this location are always friendly nd helpful

Sarah L. 
Rating:
5.0

Lady disconnected trailer and we were on our way quickly.

kohlan F. 
Rating:
5.0

Customer did not leave a comment.

REED S. 
Rating:
4.0

Customer did not leave a comment.

JUNE T. 
Rating:
5.0

I always utilize this location. They are very convenient and helpful!

Caitlin O. 
Rating:
5.0

The guy who helped me was excellent. He was informative and efficient, and even provided a pin for my hitch when i found I didn't have one with me.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
4.0

*Please* inspect the trailers and trucks when they are returned. I forgot to clear out my moving equipment, packinng blankets, rope, and a nice dolly (that had my name prominently written on it). And I am sure that if the staff had inspected the trailer it would have been obvious that I had left behind some belongings. I agree that it was my mistake, entirely my mistake. But it would have earned this location 5 stars and a glowing review if they had inspected the trailer and saved me from losing the equipment. And I thought that it was policy to inspect returned vehicles in case the renter had left a mess that needed to be cleaned up before renting it to the next customer.

FREDERICK C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Courteous owners, quick service and helpful. Will rent there again.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

HAMAD Q. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

The young man that works there was respectful and helpful. He's a great asset to your company.

Peter B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Christy K. 
Rating:
5.0

It's always a little busy in the store but the main thing I would recommend is cleaning up a bit in the store. It's very messy and unorganized.

CONNER R. 
Rating:
5.0

Great customer service!

HAYWOOD R. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Great service!

JORGE P. 
Rating:
5.0

Customer did not leave a comment.

michelle G. 
Rating:
5.0

Customer did not leave a comment.

DE'JAH B. 
Rating:
5.0

Nothing I can think of. Customer service was top notch, excellent.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Cassie R. 
Rating:
5.0

Associate was excellent

Itua I. 
Rating:
4.0

Personnel very helpful during drop-off.

JOHN P. 
Rating:
5.0

great customer serivce

SHIVA M. 
Rating:
5.0

Great customer service! Thanks

PATRICK F. 
Rating:
5.0

Everything was great I will use this location again

LYNDA C. 
Rating:
5.0

Very friendly and professional staff, there. CHUCK ,the managers is a GREAT TEAM LEADER. THANKS SO MUCH GUYS!!!AND YES ILL ALWAYS USE THEM!!! TY UHAUL.

Urbie C. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE J. 
Rating:
4.0

Customer did not leave a comment.

TIMMARVIN M. 
Rating:
5.0

Two brothers, Chuck and Greg always provide the best customer service. I was renting trailers from them since 2001. There are several Uhaul locations closer to my home but the location at 500 East Chatham Street always provides the best and friendliest service so that us where I go to rent trailers and trucks.

THOMAS R. 
Rating:
4.0

Easy to work with the staff member he was very polite and helpful

CLIFTON R. 
Rating:
3.0

The truck was parked on a muddy hill and blocked by another truck. I was unable to get the truck out of the parking spot and had to leave/return the rental without actually using it. The parking spots should be verified such that the next customer can actually access the truck.

Andrew P. 
Rating:
1.0

Initially reserved a 26 foot truck at the Holly Springs location because it was 3 miles from my house. I received a voicemail stating no 26” trucks were available therefore they switched my reservation to a 20” truck with a trailer. I immediately called them back stating I was not comfortable driving a trailer attached to a truck on the highway 30 miles away. The representative I spoke with told me people typically don't need that big of a truck in which I informed her I'm moving a 4 bedroom house with a loft. After holding for several minutes, I was told they moved my reservation to the Cary location which was an additional 20 miles away because they had a 26” truck. When I arrived, my reservation was AGAIN switched to a 20” foot truck with a trailer. At this point, I had already paid for movers and risked being late had I made a scene in regards to the inconvenience. When the movers attempted to load the stuff into the truck, of course it didn't fit which required an additional trip putting an additional 75 miles on the U-Haul (145 in total), more gas & two additional hours of pay ($200) for the movers. After calling uhaul again to inform them of our issue, the representative told me that the $50 reservation guarantee & discounted truck rate was sufficient and to pay for the mileage ($130) and gas upon returning the truck. All in all, the entire process was unacceptable and no one took accountability for their actions.

Harold H. 
Rating:
4.0

Customer did not leave a comment.

RODNEY M. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS T. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Super fast drop off

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

KARL V. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Angie started the process with my back in the summer of '20. We used the location in September for a local move grom home to rental townhome renting a truck. Then we used the moving team led by Greg and 2 other professionals on Monday, Feb 1. Greg and team did a outstanding job. They had to go from towhhouse to storage unit and packed the 26 foot truck perfect. Again, Angie was great, Greg was great and so were the two professinals on Gregs team.

EDWIN D. 
Rating:
5.0

Brand new tires and wiring was perfect.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

LASHAUDA K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIO W. 
Rating:
5.0

They were able to handle the credit for no pads at y to he pick up location.

James D. 
Rating:
5.0

Very helpful as I called to tell them it had a leaking roof to spare the next person. Grateful and polite.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
4.0

Customer did not leave a comment.

KELLY H. 
Rating:
4.0

Customer did not leave a comment.

HELEN S. 
Rating:
5.0

Customer did not leave a comment.

Krystal H. 
Rating:
4.0

Customer did not leave a comment.

shannon P. 
Rating:
4.0

The huge curb and giant potholes your Customers must go over to get a trailer from the higher lot area is crazy. My truck did ok. But anything with lower clearance would really have an issue....and there is no other way out of that lot but across these very rough terrain. It just looked very unprepared and largely what I remember of the experience. The ppl working there were great.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

SUANNE T. 
Rating:
5.0

Customer did not leave a comment.

Kamy S. 
Rating:
5.0

Just want to thank your staff. Our 34 year old daughter passed away of cancer. She lived in Cary and loved the area. You made a difficult situation much more better for us to bring her personal items home. Keep up the good work. If I could give you a raise I would. Charlie Berry

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

JEWEL L. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Easy in, easy out and the BP station was right across the street! Watch your step going into the building, I didn't give heed to the sign, but it was there! They have lots of boxes and packing materials if you need that stuff too!

ELIZABETH G. 
Rating:
3.0

Tread on the tires was so low that the car got stuck/spun out on flat grass

ALICE K. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
5.0

Customer did not leave a comment.

Apolinaris T. 
Rating:
4.0

even with no load, the van was a bit creaky. Ran well. Gas mileage is around 10 miles/gallon instead of the 18 that was stated at the location

RAMANATHAN K. 
Rating:
4.0

Easy drop off

KIRK B. 
Rating:
5.0

Fast and helpful at a reasonable price.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY M. 
Rating:
3.0

The tires were in poor condition for long distance travel. I can see how this location is too busy to pay attention to details.

Shrean F. 
No reviews have been submitted for this location.

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