Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)

4,670 reviews

500 E Chatham St   Cary, NC 27511

(919) 460-0464

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 1 pm

Services at this Location:

Contact Us

(919) 460-0464

500 E Chatham St
Cary, NC 27511

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

No issues.

Russell K. 
Rating:
3.0

Customer did not leave a comment.

Ricardo D. 
Rating:
5.0

Customer did not leave a comment.

el H. 
Rating:
3.0

Customer service person was not the friendliest when I suggested switching from trying to do the transaction on my phone to in person. BTW the app was confusing as what I needed to do next.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Jody D. 
Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
5.0

The 6 X 12 trailer had a gas smell when we opened it. It seems like someone had either equipment with gas or a gas can in the back of the trailer. We left the doors open for a while before loaded and it helped some.

jay H. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
4.0

Customer did not leave a comment.

wayne L. 
Rating:
4.0

Customer did not leave a comment.

Rebekah S. 
Rating:
4.0

My experience with U-haul this time started out badly. Fortunately U-haul employees listened to me, understood the problem and did what they could to make me happy. I've used U-haul before and will again, although I will always make sure the tail gate on the rental pickup works.

MARGUERITE T. 
Rating:
5.0

Great customer service

gregg K. 
Rating:
1.0

Customer did not leave a comment.

VIRENDRA P. 
Rating:
5.0

The staff was friendly and professional.

james Y. 
Rating:
5.0

Helpful, friendly, and super-quick!

William M. 
Rating:
4.0

Staff was very friendly

craig D. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Anabel B. 
Rating:
5.0

Increase sustainability initiatives

Lauren W. 
Rating:
5.0

Best Uhaul location in the Cary/Apex area by far. I have used many different ones (mainly due to availability of a certain size or day) but will always use the Chatham St location if possible due to excellent service, no waiting, and clean.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
2.0

Customer did not leave a comment.

surafel A. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

The staff is very friendly and I wish I hired them to move my house instead of who I ended up with.

jevon B. 
Rating:
5.0

Customer did not leave a comment.

JohnD S. 
Rating:
4.0

Customer did not leave a comment.

Shearin M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
3.0

Employee was busy FaceTiming his friends. Picked up the phone 3 times while I was there and told them all to “hold”. While he was just sitting their. Hooked the trailer up but did not go over the trailer with me nor to check the lights on the trailer.

noah A. 
Rating:
5.0

These guys were on top of their game best experience I've had at a U-Haul to date! Definitely coming back to this location.

Wayne B. 
Rating:
1.0

Rude customer service

Ashutosh C. 
Rating:
2.0

Improve the area where trailers are dropped off. The trailer ran away with my wife, knocking her to the ground and causing her left leg to need 5 stitches and a fractured right ankle. The receiving area should be more level.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Delbert W. 
Rating:
4.0

Have the representative be a bit more personable and attentive to customers needs and concerns and be able to address them and offer options if things can't be resolved there or by him.

Jose T. 
Rating:
3.0

The agent that checked me in was on the phone to his girlfriend the entire time. He even told her, its ok, I can multitask.

Henry K. 
Rating:
5.0

I have a very very big concern about the final cost of the rental versus what I thought I had to pay

paul M. 
Rating:
5.0

Customer did not leave a comment.

Luke E. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Avoid this location (500 E. Chatham Cary, NC) at all costs! Ripped me off on level of tank "fullness" when I returned. I traveled 81 miles total 70% if it was highway mileage. I put 7 gallons and they charged me 6 more gallons worth at a inflationary rate- 13 gallons to go 81miles!!! Also when I opened the truck at my initial destination the floor had quite a bit of dried mud/ dirt that I had to sweep out! Terrible franchise! Will never ever deal with and you shouldn't either

Daniel B. 
Rating:
5.0

The sales staff was extremely helpful and informative. This was my first rental at this location and I was impressed.

Jean S. 
Rating:
3.0

Mobile check-in took too long to verify. Fuel was charged for even though gas was put in the truck with more fuel than what it was rented with.

Gift C. 
Rating:
5.0

Staff was helpful and worked quickly.

Chris R. 
Rating:
1.0

Clean the vehicles and act like you have some remorse when an issue that could have injured someone is brought to your attention. The entire floor of a 26' truck cab was covered in oil and when I told the representative about it and how the movers I hired through U-Haul were visibly sliding down the truck ramp because their shoes were greasy, I got an “Oh, ok.” and was moved along like it didn't matter. So we had to clean the floor ourselves while U-Haul will be the first to dock and charge you for unfolded furniture blankets or not enough gas in a rental at exorbitant prices. But the fact that my original truck reservation was canceled two days before an entire house move with no communication or recompense is ridiculous. There is no stock in customer satisfaction, apparently. And then this atrocity with the oily floor. I'm just another buck for some wealthy shmuck. Just shameful.

Adrian M. 
Rating:
5.0

This person who helped us was knowledgeable and didn't waste our time. It was a really good experience. Great employee.

David S. 
Rating:
5.0

Customer did not leave a comment.

Johnstuart O. 
Rating:
4.0

The location crew is top notch. The truck, however, was pretty ragged. For 45 miles for almost $90, the truck should not have a passenger door that is hard to open or an engine that needs a tube up. All said, I'm reasonably happy with the transaction and will return to this location again.

michael P. 
Rating:
5.0

Good experience as always.

LEO S. 
Rating:
4.0

Customer did not leave a comment.

Cesar B. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

alexis M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Two tires blew and had to be replaced at 3am then the running lights went out. The floor had not been cleaned at all

richard O. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
1.0

The guy who hooked up the trailer didn't tighten the trailer to the ball on my receiver hitch and it literally fell off. Then when I had the trailer was loaded and I drove to my destination I didn't make it very far before it started swaying really badly. I did notice that the trailer tires were very old. One was going flat. I had to stay in a hotel overnight due to your improper equipment maintenance.

John B. 
Rating:
5.0

Customer did not leave a comment.

Ernest G. 
Rating:
5.0

Customer did not leave a comment.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Employees were very helpful, even hooked up trailer to my truck.

Jeffrey Z. 
Rating:
1.0

I haven't got my gas credit...

Uriah S. 
Rating:
4.0

I made my reservation online. My confirmation email sent me to the wrong pickup location first, about 10 miles away. Fortunately, the UHaul website had the right location. It was an annoying inconvenience.

Denis S. 
Rating:
2.0

Customer did not leave a comment.

Dawn T. 
Rating:
5.0

Customer did not leave a comment.

marlen D. 
Rating:
5.0

I badly needed an appliance dolly and hand truck for this move and included it in my reservation. Neither this location nor locations near me.were able to fulfill my request. Uhaul should look at how it can increase the available inventory in the system.

Jesse R. 
Rating:
5.0

Greg assisted me and prepared the truck and moving blankets which I had reserved for an early pick up on the day of my end-of-March-2022 move. Even though he had had a rough morning (a customer before me was somewhat of a unnecessary challenge), Greg was efficient, informative, and friendly. When I dropped off the truck/blankets at the end of that day, there was another gentleman who assisted me - I am sorry that I did not get his name - because he was the same as Greg had been. Thank you! My moving experience that day went perfectly and I greatly appreciate doing business with Cary Moving.

Joanne B. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Sharisse B. 
Rating:
5.0

Your pickup location did a fantastic job. The only thing I would recommend would be to give the customer paper printouts of the contract. Just having the electronic version, is too hard to read on a cell phone. Also, giving the customer a quick tour of the truck functions, and operational instructions, would go a long way.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

ONDRIA M. 
Rating:
5.0

Always terrific customer service @ this location!!

RONALD R. 
Rating:
3.0

Customer did not leave a comment.

Senetta H. 
Rating:
5.0

Cary Moving U-haul has helped us out many times and has provided very kind service above and beyond what a customer might anticipate. Thank you so much.

Paula J. 
Rating:
5.0

Customer did not leave a comment.

MARTY D. 
Rating:
5.0

Easy reservations, great customer service and clean functional trailer for a reasonable price.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Very friendly and helpful staff at this location. My only suggestion is that you improve the app... while the check out with the app was tedious, it completely failed for check in.. luckily the location was still open.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
3.0

Did not have blankets that I purchased, truck was wedged in between other trucks, truck smelled like someone smoked in it. Uhaul store was in good location though.

Jack S. 
Rating:
4.0

Great service desk representatives!

John H. 
Rating:
5.0

Good Service !! Easy in and out !!

Roshan B. 
Rating:
5.0

Customer did not leave a comment.

majed S. 
Rating:
5.0

Customer did not leave a comment.

Jan M. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

The crew that was working offered me a 5x8 trailer when I had originally ordered a 4x8 and it was such a blessing. I was able to fit everything for my move out of state because of that upgrade, and they were so sweet and helpful during a pretty stressful time. The process was seamless and I felt really taken care of. Thankful for them and will absolutely recommend then to anyone in the Cary area for all the Uhaul needs.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

FABRICE D. 
Rating:
5.0

N/A

Morgan W. 
Rating:
1.0

Terrible experience. I asked for a ramp. They told me I couldn't return the vehicle 10 minutes after I took it in exchange for a truck with a ramp. He was very disrespectful and rude.

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

Patrice B. 
No reviews have been submitted for this location.

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