Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)

4,804 reviews

500 E Chatham St   Cary, NC 27511

(919) 460-0464

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 1 pm

Services at this Location:

Contact Us

(919) 460-0464

500 E Chatham St
Cary, NC 27511

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck wasn't really clean. Pick up process was long. Couldn't do mobile pick up because it kept timing me out of the website. Wasted time trying to do mobile, then had to get in line. Truck sounded awful, had a “click” sound while driving.

David E. 
Rating:
5.0

Everything went as planned with the rental of the trailer.

Frank B. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

He was very helpful and quick with the process.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Jermaine W. 
Rating:
5.0

Cary Moving/U-haul have helped us many times.

Paula J. 
Rating:
1.0

Man was very rude. Not friendly in the slightest. Charged my card even though the total was incorrect, i also told him he could not charge it to that card and i had a diffrent card. He asked me and then did it before i could answer. Very rude man

COURTNEY F. 
Rating:
2.0

Customer did not leave a comment.

Arlindo C. 
Rating:
3.0

I booked a dolly. but they didnt have one. So I had to go to another u haul to get the dolly.

Sidhant G. 
Rating:
5.0

Incredibly impressed with the rental process from reservation through pick-up and return. The pick-up process could not have been any more professional and efficient. My son, who is new to the area and changing apartment locations, will highly recommend UHaul and this particular dealer to anyone who asks. Well deserved thanks!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
3.0

Customer did not leave a comment.

brian H. 
Rating:
5.0

Customer did not leave a comment.

RobertL H. 
Rating:
5.0

easy process. Quick check in and check out. Smooth process

john G. 
Rating:
5.0

Customer did not leave a comment.

clarence B. 
Rating:
5.0

Customer did not leave a comment.

Terria T. 
Rating:
5.0

Customer did not leave a comment.

Cheily M. 
Rating:
5.0

Customer did not leave a comment.

Bao P. 
Rating:
4.0

Trailer had bent tongue of several inches. Had to go to another location to pick up another trailer

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

All went well with my trailer rental as well as reserving the same size trailer for future use.

Frank B. 
Rating:
5.0

Great team and great work

Noleea B. 
Rating:
3.0

More staff so less wait

justin K. 
Rating:
5.0

Customer did not leave a comment.

julio I. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Jermaine W. 
Rating:
5.0

I have visited other locations and this is easily the best one. A little further from my home, but this i the one I will use.

FREDERICK T. 
Rating:
5.0

Customer did not leave a comment.

Damein S. 
Rating:
5.0

Easy fast drop off

Poya K. 
Rating:
4.0

Have better instructions for mobile check in. Also our vehicle showed low tire pressure and the man maintaining the site said it was a faulty gauge. It would be nice to get notes or more details on the exact vehicle.

Matt V. 
Rating:
4.0

Customer did not leave a comment.

george T. 
Rating:
1.0

First of all I had mobile pick up at 7am and they didn't let me do mobile pickup after reach to this location. They open up at 7am and had to wait on line and customer service person had very bad attitude and he make me to do all the reservation all over saying I had to do that again with him. Long story short I had my online reservation with furniture dolly and pads plus small dolly and he said they don't have furniture dolly. Plus my total online reservation was $79 and he charged $120. I really don't have time to argue with him and I just took the vehicle and did my moving and return at 11am. They make sure I bring the vehicle at 11am but didn't have me the vehicle at 7am as it supposed be. Very poor customer service and I will never go back to this place again.

Saumya B. 
Rating:
5.0

Happy with availability of inventory. Friendly and knowledgeable staff. Convenient location. Would shop here again.

CHARLES D. 
Rating:
5.0

Staff was friendly a d helpful

robert H. 
Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
2.0

Original pickup store sent me here. This store was excellent, however, poor rating for original store in Apex who did not have my truck.

RussellL J. 
Rating:
5.0

Customer did not leave a comment.

nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Customer did not leave a comment.

adrian M. 
Rating:
5.0

Customer did not leave a comment.

bob T. 
Rating:
5.0

Excellent staff and very quick checkin

John S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Nicely done

Greg C. 
Rating:
4.0

Personnel were extremely helpful in the return. One employee even went above and beyond to help us jump our personal vehicle when it wouldn't start after we returned the Uhaul. It was extremely kind of him and we are thankful.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

raphael M. 
Rating:
5.0

Walked in… reservation pulled up quickly. Got my vehicle. Returned car very easily. Got receipt almost immediately after dropping off. . No issues

JENNIFER SMITH H. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE A. 
Rating:
5.0

The workers were so nice and made the experience excellent!

Caroline P. 
Rating:
5.0

Everything was perfect. Van was in great shape and people at this location were wonderful to work with. I will use them for all my truck and van rentals in the future !!!

Michael B. 
Rating:
4.0

This building is very old and out of date, would be nice to modernize the space!

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Regina M. 
Rating:
5.0

Carter helped me and did a great job!

Marc S. 
Rating:
5.0

Ensure that that the mobile pickup is working.

Clive E. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
4.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Keep up the good work

raphael M. 
Rating:
2.0

When we returned the U-haul the person checking us in was rather rude. He told us that if we didn't fold the 2 blankets in the bed of the truck, he was going to charge us $1/blanket.

Jackie H. 
Rating:
1.0

Customer did not leave a comment.

Suresh C. 
Rating:
5.0

Customer did not leave a comment.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Adebodunrin K. 
Rating:
5.0

Customer did not leave a comment.

EMILY L. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

We were very pleased. The pick up experience went smoothly. We returned the vehicle at a time when no one was on duty. Conveniently filled up the gas tank across the street, parked on your truck lot, and dropped the keys where designated. The final statement arrived the next morning. Excellent communications throughout the process.

John S. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
3.0

I was disappointed with the staff in comparison to my pickup. I was the only one on the store and they seemed too busy to help, and did not acknowledge me until I was at the front desk. After giving my last name, I was instructed to unhook and leave the trailer on the side of the building.

Jamison C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Tristan M. 
Rating:
4.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Friendly and helpful

Michelle L. 
Rating:
4.0

The drop off location was wrong - it is located on west rough ave, not east.

Hristiyana V. 
Rating:
4.0

Customer did not leave a comment.

NADEEN H. 
Rating:
5.0

Great guys. Always come here

JONATHAN T. 
Rating:
4.0

The front wheel ratchets were rusty and difficult to operate.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Jermaine W. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
4.0

Get the darn credit card machine working ! Store manager is an amazing he goes above and beyond to help customers with thier needs but needs to train all his employees to work at same speed as him

mahesh kumar M. 
Rating:
5.0

The staff were rude and unfriendly. Ignore the customer

SID P. 
Rating:
2.0

The trailer (enclosed 6x12) that I was given for my one way rental was clearly the worst one on the lot and should honestly not have been in service. The trailer was deteriorated on either side of the rear axle. This location also did not log the trailer correctly leading to confusion when I brought the trailer to the drop off location.

Patrick Q. 
Rating:
5.0

Customer did not leave a comment.

Hassaina J. 
Rating:
5.0

Very friendly.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

santosh reddy L. 
Rating:
5.0

Customer did not leave a comment.

Max T. 
Rating:
5.0

Customer did not leave a comment.

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Marguritte J. 
Rating:
4.0

This truck came with the ABS warning light on - the brakes worked well. The weather stripping came loose and fell down around my shoulder when I reached to grab seatbelt. When reaching to release the "parking brake" the cover of the lower dash came loose. All in all this truck was old and had things that U-Haul should have fixed. Kim at this site was wonderful and gave me good service and went out of her way to find me a place to park my vehicle during the two day local rental.

GARY H. 
Rating:
3.0

Greater instruction around where to park after hours.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

GARY V. 
Rating:
4.0

Needs larger area for moving supplies

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

Gigi S. 
Rating:
5.0

Customer did not leave a comment.

MONICA H. 
Rating:
5.0

Customer did not leave a comment.

rajagopal R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Greg at Cary Moving went out of his way to set up the lighting for our trailer when we were unable to do so ourselves. This came in the wake of U-Haul changing my pickup site less than 48 hours before pickup, away from a U-Haul specific site that promised fixes in the event something went wrong with the trailer/hookup (lights, for example...). Greg absolutely did not have to help us (especially since he was not contracted to do so!) and we were so, so grateful for his kindness. I would highly recommend his business and services to anyone in the Triangle region of NC -- he's truly a class act, and really saved our move. As for U-Haul itself, I'm very disappointed. Again, my pickup site was changed less than 48 hours before scheduled pickup, and they offered little help in the wake of the issues with my lighting. I specifically picked a U-Haul moving and storage center because I had never towed a trailer, and they advertised on-the-spot review/fixes in the event of any issues with trailers. Once my site was changed I even called to confirm the new site would do the same; despite the fact that a U-Haul customer service rep told me they would, this is clearly not a service provided at a 3rd party site such as Cary Moving. Before Greg at Cary Moving offered to help, I was told by 2 U-Haul sites in the region (including the one I originally booked at) that "no technician was available on Saturday", so they were unable to help -- this is NOT how you run a service business! If it wasn't for Greg going out of his way to help us, we would have been stranded in North Carolina with no lights on our trailer, forced to delay our move by 2+ days until we could get into a U-Haul service center. This is unacceptable from U-Haul. Again, Greg and Cary Moving are all-stars, and I cannot recommend them highly enough; they are truly great people with an excellent business and ethos. Next time, I'd work directly through their business instead of risking another U-Haul disappointment.

Aaron W. 
No reviews have been submitted for this location.

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