Customer Reviews for Cashflow Billing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cashflow Billing
Benny L. on
It was a very pleasant experience renting the Uhaul. The service was welcoming and friendly. Everything was clean and in order. I hope to not have to move again anytime too soon, but I will gladly recommend them and use them again.
Christopher H. on
We were charged for moving blankets but were not provided any.
Katie H. on
Did self service check in and now being contacted claiming we didn’t refuel the vehicle, when we put in over 8 gallons and it stopped at the pump. So now I’m being forced to pay an additional fee; with the company telling us not to go through U-Haul customer service but then locally which feels very shady. I will not be using this location in the future. I have never had an issue with U-Haul before.
Patrick C. on
The truck was clean, but there was so many dings and scrapes I felt like I had to buy the safety just so I wouldn't be charged for any of it. I also paid for 2 Dolly's and blankets and neither were in the truck. Moving is a pain in itself, and it doesn't help when I fell like I wasted 45 dollars before I even started packing. 2 years ago I used uhaul and had a good experience, but this was the opposite.
Robert H. on
I have used this location a number of times over the last 5 years. The equipment is in good working order, reservations have always been ready to go. I use this location even though there are three other locations that are closer to my home.
Maria C. on
The person from this location was so polite, efficient and professional.
John C. on
I made a reservation and received a confirmation for a 10’ truck. When I arrived the guy said he didn’t have any 10’ and that he would be putting me in a 15’ truck with a higher rate. I also confirmed that I did not want the insurance coverage, yet he still charged me for it. He also dropped an f-bomb when the system glitched. I would not recommend this place to anyone.
yvette d. on
The process did not take long. I was in and out within 5-10 mins.
GARRY L. on
I went in wanting a pickup truck or van for a small load. None was available at this location. I didn't have the time to search other locations. I took a truck 10 footer, well over my needs. Uhaul needs to arrange for better products at location that are well used.
Audra k. on
Unfortunately, the truck did smell like cat urine but the overall cleanliness was acceptable.
Michael H. on
I’m working with U-Haul Customer Service to resolve a disputed charge, so this might not be my final review. The rental location is closed on Sundays, so I’m in the habit of renting on Saturdays and returning the trucks before the locations open on Mondays. I’ve never been charged for those extra days until this time. Furthermore, I was charged nearly twice as much for the second day vs the charge for the first day; that is absolutely ridiculous and totally wrong. I hope this will be resolved in my favor, with no charges beyond the original $79.88; if not, U-Haul will be losing a previously satisfied customer.
torre k. on
The crank handle for the trailer jack seemed to be at an odd angle. Friendly service. Well kept facility. Easy transaction.
robert b. on
great service
Jamie B. on
Sarah was great
William O. on
Recommend? Maybe. Location for me was the key. Improve??? Explain online what ALL is involved in self-checkout. Trying to do all that is required with a cell phone... in the rain and overcast!!!..... not good.
Richard S. on
None
Luz Maria M. on
continued with your excellent customer service
Gail B. on
The price. It was pretty expensive for just a few hours of in town use.
MARY H. on
Cleanest trucks around
MARY H. on
Awesome customer service
MARY H. on
They go above and beyond the call to help customers
MARY H. on
Best U-Haul location in Bellevue
MARY H. on
Pat Rocks
Melissa V. on
We were told we were going to be extended for our time with the truck, never said that we would be charged twice for a rental fee, won't use them again
THAD W. on
This was an "after hours" turn in. It was very convenient to our location.
Cynthia H. on
Make sure personnel are on time.
Michael M. on
The rental experience was very prompt and professional from the availability of the equipment to the U-Haul personnel, over the phone and in the rental office.
Scott J. on
This is the best UHaul location I've used. The owner has a passion for customer service and ensured everything was right for me. It's out of my way (as other locations are nearer to my home) but would go out of my way to do repeat business here.
Ryan N. on
You were great!