Customer Reviews for Cashflow Billing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cashflow Billing
Steven H. on
I realize we are in the winter months in Nebraska, but the parking lot was snowy and slick, as well as not very well lit.
Milton H. on
Absolutely the best experience with a U-Haul pickup. Great personnel at this location.
Donald H. on
I paid for furniture pads and they were not in the truck but I didn’t remember about it until way later in the day. The only way to get a refund was to talk to the place where we dropped the truck off which was closed and due to timing I was not able to wait until the next day to drop off during business hours. I now have to call them and explain to them why the truck I returned doesn’t have the furniture pads that are supposed to be in there according to my contrAct. There was also no where that I can recall in the pickup process to say that extra items that you ordered were not there. Also the key was pretty difficult to get out and luckily we did because no one answered at the number we were given to call. The only other option they gave us after no answer there was to go during business hours which was not going to work since the place wasn’t open (Sunday) and I needed the truck today. The truck itself was clean and ran well and didn’t have any other problems.
Michelle J. on
We were there after closing so it may have added to the creep factor. In an unfamiliar place, we were kind of uncomfortable. I’m sure it’s amazing during the day!
David E. on
Nice people, nice place. No problems whatsoever! Smooth move!
Kayla B. on
We had a scheduled pick up time of 12:00. When we arrived, no one was there. The guy had run to the bank. He didn’t return until after 12:30. We received no credit for our troubles.
Clifton H. on
Great experience, smooth pickup and I was well educated on the equipment. Move went great!! Bellevue, NE
Charles L. on
It was a smooth transaction. The gentleman that helped us was very kind and fixed the mistakes made by the company that booked the UHaul on line. He made sure we got the refund that was proper for our situation. He is an excellent example of great customer service which is hard to find these days! Allison Lind
Amanda W. on
I was recommended on getting the movers wrap instead of just blankets to move some furniture. Ot works so well! Would never had thought to use it before.
John L. on
Nothing
Dennis F. on
Great job! Will definitely use this location again.
Michael R. on
I originally had a pick up set for Anytime Laundry in Bellevue, NE. When I showed up to get the truck, there was no one there at the location for pick up. I waited and called UHaul who then send me to the other location. This was a major inconvenience and I expect to be contacted about this. My email is mrichard@quiktrip.com
Tracy T. on
Nothing , They are above the Best, Curtious, Knowledgeable , Helpfull ,
Gary S. on
There was a little problem the billing but it was straightened out.
Troy F. on
Did a great job, in a very busy office. The gal was professional and very adept at her job.
joe m. on
Sarah was a great help and made it easy!
CORINNE W. on
Excellent service
Angela R. on
It would be nice if the windshield was cleaned
Benny L. on
It was a very pleasant experience renting the Uhaul. The service was welcoming and friendly. Everything was clean and in order. I hope to not have to move again anytime too soon, but I will gladly recommend them and use them again.
Christopher H. on
We were charged for moving blankets but were not provided any.
Katie H. on
Did self service check in and now being contacted claiming we didn’t refuel the vehicle, when we put in over 8 gallons and it stopped at the pump. So now I’m being forced to pay an additional fee; with the company telling us not to go through U-Haul customer service but then locally which feels very shady. I will not be using this location in the future. I have never had an issue with U-Haul before.
Patrick C. on
The truck was clean, but there was so many dings and scrapes I felt like I had to buy the safety just so I wouldn't be charged for any of it. I also paid for 2 Dolly's and blankets and neither were in the truck. Moving is a pain in itself, and it doesn't help when I fell like I wasted 45 dollars before I even started packing. 2 years ago I used uhaul and had a good experience, but this was the opposite.
Robert H. on
I have used this location a number of times over the last 5 years. The equipment is in good working order, reservations have always been ready to go. I use this location even though there are three other locations that are closer to my home.
Maria C. on
The person from this location was so polite, efficient and professional.
John C. on
I made a reservation and received a confirmation for a 10’ truck. When I arrived the guy said he didn’t have any 10’ and that he would be putting me in a 15’ truck with a higher rate. I also confirmed that I did not want the insurance coverage, yet he still charged me for it. He also dropped an f-bomb when the system glitched. I would not recommend this place to anyone.
yvette d. on
The process did not take long. I was in and out within 5-10 mins.
GARRY L. on
I went in wanting a pickup truck or van for a small load. None was available at this location. I didn't have the time to search other locations. I took a truck 10 footer, well over my needs. Uhaul needs to arrange for better products at location that are well used.
Audra k. on
Unfortunately, the truck did smell like cat urine but the overall cleanliness was acceptable.
Michael H. on
I’m working with U-Haul Customer Service to resolve a disputed charge, so this might not be my final review. The rental location is closed on Sundays, so I’m in the habit of renting on Saturdays and returning the trucks before the locations open on Mondays. I’ve never been charged for those extra days until this time. Furthermore, I was charged nearly twice as much for the second day vs the charge for the first day; that is absolutely ridiculous and totally wrong. I hope this will be resolved in my favor, with no charges beyond the original $79.88; if not, U-Haul will be losing a previously satisfied customer.
torre k. on
The crank handle for the trailer jack seemed to be at an odd angle. Friendly service. Well kept facility. Easy transaction.