Customer Reviews for Cashmere Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cashmere Mini Mart

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Richard F. on

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Uhaul agent was late and scheduling/reservations from 1-800-Go-UHaul were not helpful. I am expecting a refund of $50 as per the guaranteed rental agreement. Please let me know how we can proceed with this.

joshua N. on

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The customer service on site was exceptional and they should know that.

Kirsten S. on

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Understand it's difficult to have a large inventory in a small town and limited space but would be nice to have larger sized vehicles available. The staff at that site have always been helpful and pleasant, unlike the recent experience I had with regional scheduling. There was no follow-through (didn't get the phone call or a voice mail re the confirmation with unavailability of what needed) in notifying me that a limitation would be put on the time the truck size I needed was available resulting in not being able to use it for my purpose (only 10 hour rental instead of 24) so it was very stressful trying to make other arrangements at the last minute when only a smaller vehicle was available. In addition, the person I talked to that morning gave me incorrect information so I still thought I could have the truck size I needed for the 24 hours. If the schedulers would have been willing to see if arrangements could have been made with the next customer to just delay their departure 2 hours, it would have all worked out. Communication within the system could be greatly improved!

ALBERTO S. on

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We rented a pick up truck on line. Paperwork related to damage prior to pick up was not provided. At the time of returning the truck U haul employee spotted some damage on a spoiler under the front bumper. Employee replied we were required to take pictures of any damage As far as I know there’s no legal requirements for the customer to take pictures of the vehicle at the time of pick up. No status of the vehicle conditions was provided nevertheless we were charged with damage.

susan M. on

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Employee was very unprofessional when we returned U-haul to Cashmere Mini mart.Was not impressed.I will use another company in the future.So sorry.

Christopher C E. on

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Easy access. Just not alot of enthusiasm by the staff. Ho hum! Needed to dump some packing materials. "Here's the key to the dumpster out back". No real assistance. You're on your own. But all in all, I got the job done.

SUSAN S. on

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Uhaul online messed up big time. Our order showed pu in Wenatchee, went there no truck, it's in cashmere. Went there. Closed. Picked up next morning but really set us back getting moved. Your online system sucks.

Julianna P. on

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Make sure the trailer will work for the person before you charge them. So if they have to take off the drive shaft they get the correct trailer. So the trailer wouldn't work for me and I still paid for it.

Michael B. on

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Not enough people on staff. Had to wait for a second staff member to come to get the vehicle.

Neil F. on

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Customer did not leave a comment.

Shayne S. on

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Cruise control in the truck was much needed

RAY S. on

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Customer did not leave a comment.

Lavon F. on

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The cab of the uhaul was filthy. Piles of dog hair on seats, food, empty water bottles left in cab, dash and doors layer of dirt on them. Outside was dirty, took us an hour to clean the truck before we could use it. We told the store where we picked it up - she said she would clean it but it would take a while because she was running a food mart and had to get food out. We had movers scheduled so we had to take the truck dirty. We also had to stop in Yakima to have the drivers side wiper fluid dispenser fixed because it was missing. We had to put two quarts of oil in the truck before leaving as well as use almost a gallon of wiper fluid to fill reservoir. I called and talked to customer service Friday morning. I have pictures to back up claim of dog hair and dirty cab. Once we get settled, I will be calling corporate office to submit an official complaint.

john K. on

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The drop off was problematic. But I don't think it was the fault of this location, but rather the central reservation system. This location already had a pile of trucks. But this was where I was told to drop my truck. The person initially asked me if I could drop it somewhere else... which was unacceptable. But she quickly worked out a solution. Having said that, I'm now a bit paranoid that the central reservation service doesn't have a clue as to where vehicles are. So I will not trust them in the future; but confirm on my own that I can return where they tell me to return.

Mikki G. on

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Customer did not leave a comment.

Jesus S. on

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Michael R. on

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Helped me unhook but was to busy to fill out check in process and give me copy.

charles C. on

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Paper work portion was efficient, Personnel was well trained and helpful, equipment was clean and ready to go, and performed exactly as intended. Thank you

Erin L. on

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Customer did not leave a comment.

Dennis K. on

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Pamela K. on

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the person lied stating the 5 x 8 trailer was a "couple dollars more and also charged insurance' when I had waived it online. I was charged double what the cost should have been. I am not happy that I was 'robbed' $40 for a lying worker.

irvin K. on

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Customer did not leave a comment.

James D. on

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Tough to tell this was a uhaul location until I was almost past it and saw a small banner on the side of the building. The trucks are all hidden behind the building and I thought it might be a business in the building behind rather than walking in to the mini mart to return the uhaul. The staff person I dealt with though was very good.

Darek J. on

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Kevin S. on

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Bryn M. on

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Keith F. on

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Personnel that could work with U-Haul rentals was not available. No one else could help.

Randell O. on

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Customer did not leave a comment.

Gary D. on

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Customer did not leave a comment.

Joshua J. on

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Rob W. on

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Customer did not leave a comment.