Customer did not leave a comment.Michele K.
Customer Reviews for Cashmere Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALLEN B.
We used the app to drop-off our truck. It was easy to follow but did not provide instructions for what to do with the key. It seemed like this option would allow a contactless experience but we ended up having to go inside and leave our key with a mask-less employee.ALASTAIR B.
Customer did not leave a comment.bruce H.
The Cashmere location on Sunset is a very good location to do business with above average on all areas. Highly recommend.jeri S.
I requested and confirmed moving pads. I did. It get them and my equipment was n razored properly for the drive. Then!!! I got charged for them. I am very unhappy and I mentioned this to the store and have not been contacted about it but I was charged for it at check in.HALI F.
I needed to rent it for additional days and miles, but they did not add that to existing rental agreement.Loren B.
The drop off location was an hour away from our home! We were not allowed to drop off the truck at our final destination. There were two locations with in ten miles near our home! We were told that the business would get find for having to much equipment! Why would that be our problem as the customer!!! Customer service was definitely lacking on Uhaul's part when it came to the one drop off!!! We had to drive the uhaul truck and our personal vehicle an hour away! We were told that we would be given extra mileage, however, we had to re-fill the gas tank! It was an enconvinience! Aside from this, the truck ran great!WESLEY P.
Have the truck and trailer more thoroughly inspected and cleaned. Also, honor your reservations. I booked almost 2 months in advance and truck was not available at original location I reserved to pick it up. Had to drive an additional hour to another location. Loss of time and gas $$. Very disappointed in Uhaul now.Darin B.
Nothing. We got caught in traffic and construction delaying our arrival time. Called and tenant was AWESOME! Said that since we called we would not be charged. We were about 40 minutes late. Very reasonable and understanding. Great common sense! Thank you. Would rent here again.Danyl K.
We were told to make sure the gas was at the same mark as we got it, we did and was charged a fuel chargeKyle M.
Back up cameras ;) hahaha jk.stepanie P.
Customer did not leave a comment.victor N.
could not inspect vehicle properly, it was behind building in the dark.tony L.
Customer did not leave a comment.katherine G.
I was a bit wary having read some mixed reviews, but I had a great experience with this location. The people were helpful and friendly, the equipment was as clean as I could hope for, and the price was fair.Peter K.
No wonder U-Haul trucks and trailers are seen everywhere - so easy to reserve, pick up, and drop off! Very reasonable price! Thank you to U-Haul folks!CYNTHIA A.
Staff was very helpful arranging a one-way rental on the spur of the moment.Paul H.
Customer did not leave a comment.Wade N.
Key drop box!! There is none. Don't tell people to use the drop box if it doesn't exist.J David C.
I was ripped off. Told there wasn't equipment in the town I live in for an in-town move, so instead I had to go 24 miles round trip out of my way (oh, and pay for the mileage...cool). How is that ok? The guy said the reservation was $49.99 when online it was $39.99. The truck was filthy when I got it - someone had just moved juniper bushes in the truck and the cab was nasty. It leaked water on my belongings too. I've done well over a dozen moves using uhaul, and in the future I may think twice based on this experience.LISA MARIE Z.
The biggest problem we had was reserving the truck on line! No guarantee you will get a truck let alone the size you ordered until the day before! From now on I will go to the business itself and deal with someone in person. This time I was told two days before the closest truck was about 180 miles away or I can get a smaller truck.... Very inconvenient for a big move.Les R.
Customer did not leave a comment.Jared M.
Customer did not leave a comment.Douglas F.
Customer did not leave a comment.JAMES HARRISON K.
Location fine Uhaul itself was a horrible experience!Tanya D.
All of those who we were contact with were very friendly and helpful.sabrina M.
Customer did not leave a comment.Tracey H.
Customer did not leave a comment.Jeff B.
Truck was not Covid-19 disinfected. It also had trash under seats, and big liquid, sticky spill on bed of truck. Good customer service but need to encourage mask wearing consistently.ROSIE A.
Maureen was totally unknowledgeable, unhelpful and basically useless. She gave us wrong information several times and couldn't seem to figure out how to help us in a timely manner. It took us 1.5 hours to get in and out. Upon return of the equipment i am unhappy that my emailed receipt shows $0 for rental paid.annie C.
Customer did not leave a comment.BEVERLY P.
Customer did not leave a comment.Sonya M.
Upgraded printer would be nice, but not necessary. Both check in & check out Persons were friendly, professional and efficient.michael P.
The gentleman that helped me was great,however I reserved my truck in plenty of time to be called day before and told I would have to drive an hour to pick up a truck,so I missed 15.00 an hour x8 hours and had to pay 30.00 for someone to drive me there,then the worst part was dropping off I went to get gas and she closed the office I am extremely angry and wont use this company again I feel I should be refunded somethingDyan L.
Very professional staff. Will be renting from this location again. ThanksJonathan K.
Oil was leaking from filter. Pool of oil under truck. Hand tightened oil filter two full turns. The truck was clean and was a quality vehicle.Doug D.
Very helpful staff. In and out so quick.Deborah C.
Maureen was amazing. She helped me out when I was in a very difficult place and she made the experience as smooth and as helpful as she could. I will use her services again!!!haven S.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.KC K.
I was had preregistered yet ended up spending 30 minutes in the store.James C.
Customer did not leave a comment.KARL S.
Customer did not leave a comment.Ron G.
Customer did not leave a comment.clyde N.
Customer did not leave a comment.Rod M.
This place just straight out shouldn't be renting out Uhauls equipment. So rude and un helpful. The lady that works there is not welcoming and she doesn't bother to answer any questions. They shouldn't do customer service business if they can't adequately please customers!! DONT DO BUSINESS HERE.carlos R.
Person responsible for checking the truck in is a gas station attendant, who seemed to prioritize people buying soda and fried deli foods. Told me I was "all good" and I would receive a confirmation email or text when he finished checking the truck in. This did not happen. I called a Uhaul representative first thing the following morning and they showed my truck as unreturned. This representative was not able to help me in any way other than to refer me to speak with the gas station attendant again. I have a small balance to pay for mileage that neither a Uhaul representative, nor the gas station attendant have been able to help me pay. Again, the online prompts to pay my balance are broken, no record of my reservation can be found online, and no one I speak with seems to know how to remedy this. Wildly unprofessional and negative experience.Jennifer F.
My online reservation indicated pickup at the Super Deli Market Chevron, both in the email and later phone call to the Uhaul 1-800 number. Being conservative I tried to call the Super Deli to confirm. After 2 days of attempted calls, being told that no one could help with Uhaul issues, I was told that they didn't have my reservation. On yet another call to U-Haul 1-800, they directed me to the Mini Mart Uhaul location. Had I not persisted with my independent verification, ie assuming that Uhaul would botch the reservation, I would have gone to the wrong pickup location.Robert H.
Customer did not leave a comment.Nanette J.
I prefer the other location in Cashmere, WA, which is muchmore friendly and helpful. But this place was okay.Charles R.
Not sure I find anything to complane aboutLarry B.
Customer did not leave a comment.Pete P.
Carry hitches, balls and flat 4 adapters.JAMES M.
Ladies were very rude the equpiment was not in good working order,was told not to worry about marker light not working luckly we were traveling during the day. Also was not told about a 75$ cash deposit if we played with cash within cost us 1hr travel time to run to bank and back,while credit card was on file.Russ V.
There were several maintenance issues: 1. Lift strap on trailer door was hanging by a thread. Top right rear running light didn't work.Robert B.
Our representative did a good job - he let us know that he was new to Uhaul, and that he might have to ask other people questions - which he did - but he did just fine. We did not know until we were leaving that we were the first people he had checked a truck out to. Our only complaint - and it is minor - is that the back of the truck was really dirty. We ended up sweeping it out ourselves, as we did not want the furniture we were loading into it to get dirty. We were a bit frustrated - and this is nothing to do with him, but the reservation itself; we reserved a 10' truck for East Wenatchee, and two days prior to our reserved day, we were phoned and told we could have a 15' at the original location (at the 15' price and reduced gas mileage) or drive 15 miles to Cashmere to pick up a 10' truck and then back to East Wenatchee. When I mentioned that this would add an extra 40ish miles to our trip, I was told that the extra mileage would be credited. When we picked up the uHaul in Cashmere, both representatives checked and there were no notes in the system. The best advice they had was to call the "uhaul moves" line upon our arrival back in Tacoma to see what could be done, since the office that rescheduled our pick up location was closed. Needless to say, we went over a bit on mileage, and couldn't get anyone on the phone.Maggie A.
The location is fine staff is friendly but it cost me way to much almost $500 for 8 hours. I should have rented a truck from hertz and save my moneyModesto R.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.mark P.
Customer did not leave a comment.byron M.
Uhaul agent was late and scheduling/reservations from 1-800-Go-UHaul were not helpful. I am expecting a refund of $50 as per the guaranteed rental agreement. Please let me know how we can proceed with this.Richard F.
The customer service on site was exceptional and they should know that.joshua N.
Understand it's difficult to have a large inventory in a small town and limited space but would be nice to have larger sized vehicles available. The staff at that site have always been helpful and pleasant, unlike the recent experience I had with regional scheduling. There was no follow-through (didn't get the phone call or a voice mail re the confirmation with unavailability of what needed) in notifying me that a limitation would be put on the time the truck size I needed was available resulting in not being able to use it for my purpose (only 10 hour rental instead of 24) so it was very stressful trying to make other arrangements at the last minute when only a smaller vehicle was available. In addition, the person I talked to that morning gave me incorrect information so I still thought I could have the truck size I needed for the 24 hours. If the schedulers would have been willing to see if arrangements could have been made with the next customer to just delay their departure 2 hours, it would have all worked out. Communication within the system could be greatly improved!Kirsten S.
We rented a pick up truck on line. Paperwork related to damage prior to pick up was not provided. At the time of returning the truck U haul employee spotted some damage on a spoiler under the front bumper. Employee replied we were required to take pictures of any damage As far as I know there's no legal requirements for the customer to take pictures of the vehicle at the time of pick up. No status of the vehicle conditions was provided nevertheless we were charged with damage.ALBERTO S.
Employee was very unprofessional when we returned U-haul to Cashmere Mini mart.Was not impressed.I will use another company in the future.So sorry.susan M.
Easy access. Just not alot of enthusiasm by the staff. Ho hum! Needed to dump some packing materials. "Here's the key to the dumpster out back". No real assistance. You're on your own. But all in all, I got the job done.Christopher C E.
Uhaul online messed up big time. Our order showed pu in Wenatchee, went there no truck, it's in cashmere. Went there. Closed. Picked up next morning but really set us back getting moved. Your online system sucks.SUSAN S.
Make sure the trailer will work for the person before you charge them. So if they have to take off the drive shaft they get the correct trailer. So the trailer wouldn't work for me and I still paid for it.Julianna P.
Not enough people on staff. Had to wait for a second staff member to come to get the vehicle.Michael B.
Customer did not leave a comment.Neil F.
Cruise control in the truck was much neededShayne S.
Customer did not leave a comment.RAY S.
The cab of the uhaul was filthy. Piles of dog hair on seats, food, empty water bottles left in cab, dash and doors layer of dirt on them. Outside was dirty, took us an hour to clean the truck before we could use it. We told the store where we picked it up - she said she would clean it but it would take a while because she was running a food mart and had to get food out. We had movers scheduled so we had to take the truck dirty. We also had to stop in Yakima to have the drivers side wiper fluid dispenser fixed because it was missing. We had to put two quarts of oil in the truck before leaving as well as use almost a gallon of wiper fluid to fill reservoir. I called and talked to customer service Friday morning. I have pictures to back up claim of dog hair and dirty cab. Once we get settled, I will be calling corporate office to submit an official complaint.Lavon F.
The drop off was problematic. But I don't think it was the fault of this location, but rather the central reservation system. This location already had a pile of trucks. But this was where I was told to drop my truck. The person initially asked me if I could drop it somewhere else... which was unacceptable. But she quickly worked out a solution. Having said that, I'm now a bit paranoid that the central reservation service doesn't have a clue as to where vehicles are. So I will not trust them in the future; but confirm on my own that I can return where they tell me to return.john K.
Customer did not leave a comment.Mikki G.
Customer did not leave a comment.Jesus S.
Helped me unhook but was to busy to fill out check in process and give me copy.Michael R.
Paper work portion was efficient, Personnel was well trained and helpful, equipment was clean and ready to go, and performed exactly as intended. Thank youcharles C.
Customer did not leave a comment.Erin L.
Customer did not leave a comment.Dennis K.
the person lied stating the 5 x 8 trailer was a "couple dollars more and also charged insurance' when I had waived it online. I was charged double what the cost should have been. I am not happy that I was 'robbed' $40 for a lying worker.Pamela K.
Customer did not leave a comment.irvin K.
Tough to tell this was a uhaul location until I was almost past it and saw a small banner on the side of the building. The trucks are all hidden behind the building and I thought it might be a business in the building behind rather than walking in to the mini mart to return the uhaul. The staff person I dealt with though was very good.James D.
Customer did not leave a comment.Darek J.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Bryn M.
Personnel that could work with U-Haul rentals was not available. No one else could help.Keith F.
Customer did not leave a comment.Randell O.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.Joshua J.
Customer did not leave a comment.Rob W.
I was told I could pick the truck up at 8 A.M. 20 foot truck with a ramp. Arrived to pick it up and guy didn't get there until 8:45. Had 2 guys waiting to load me up. One had to leave... So it was me, 80 years old and when I got to storage unit, NO Ramp. I was not happy. Not a good experience with either the U-Haul or the store.Darleen G.
The process was easy and efficient, and I received courteous and personalized service from Maureen.David B.
They were most helpful with recommendations when my 4-way connection did not work. Local auto store found bad fuse - replaced then back on my way. Great Job!richard S.
Personnel were very helpful and pleasant.sandy H.
Customer did not leave a comment.TRICIA C.
Customer did not leave a comment.Rob B.
She took up to an hour to check us out and whatever issue she had with uhaul company we felt her frustration. this was after we'd spent a lot at her gas station to fill up the huge truck.BEN L.
Customer did not leave a comment.James S.