Customer Reviews for Casino Tesoro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Casino Tesoro

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Jennifer R. on

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Maybe offer a wi-fi connection... I had a hard time getting my phone to upload photos, etc. and I very rarely have those issues. I know it's a phone provider-issue... but that would be a nice little service.

Myra S. on

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That was the best running uhaul I have ever rented and the guy who rented it to me was very helpful

Kimberley J. on

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Extremely unprofessional. This uhaul is run out of a gas station. The person we filled out paperwork with was hard to understand. I wasn't given any receipts and was charged twice on my credit card.

Attalie J. on

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Not have it be at a gas station. Have that person be able to speak and understand English. Have a vehicle that the front end is not loose and you feel like you are driving hammered.

REBECCA T. on

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Customer did not leave a comment.

kim L. on

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We had to stand there at least 40 minutes for paper work to get done

Mark S. on

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tommy H. on

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Chris H. on

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Martín R. on

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I rent one truck 15 feet and receive one different 10 feet they fixed my order.

Rovena T. on

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I was very pleased with the excellent customer service at this location! Thank you

RONALD R. on

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Customer did not leave a comment.

Carey C. on

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I've rented hauls before this was weird. Nobody checked the mileage or shape of the vehicle at pick up. The drop off was worse. The man at the counter simply took the key and asked if I needed a receipt. He was in the middle of a conversation,during my drop off, ,and I clearly interrupted them. I said no I didn't need a receipt, thinking he would check the mileage and gas, but didn't until I said yes I need a receipt to see what I will be charged. He seemed irritated and handed his buddy the key to go check it for him. There was no customers in the store. It was an uncomfortable feeling that I was renting a product from a company that didn't seem to care about a vehicle I was spending money on. It was a very uncomfortable situation.

carlos O. on

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RONALD R. on

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Customer did not leave a comment.

Kevin S. on

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A bit slow to process my order.

RONALD R. on

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When I first rented the truck I was told it had 3/4 tank of gas when actually it only had 1/2 tank of gas. I was charged for 6 gallons of gas ($30.00). I had to go to the back of the establishment to get the dolly myself and checkout too forever. Trash was left inside the truck under the chairs and cab smelled like mildew. No Aux outlet in truck and no backup camera like other trucks. I usually rent a truck at SAS food, but since it was just walking distance for where I live I thought I would give it a try, big mistake and wrong decision. I should have rented at SAS food.

Rebecca J. on

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Even though, through no fault of U-Haul, I was unable to actually use the truck, the customer service was excellent.

Alan G. on

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Faster check im

Brie M. on

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Customer did not leave a comment.

Karen S. on

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When a customer rents equipment (ie hand dolly) make sure it's in the truck. One was not provided even though I was charged $10 for it.

Craig W. on

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Please speed up the rental check out process. The representative was very considerate, just slow.

Robert G. on

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At pickup the cab was very dirty, ashes everywhere, cab had soda spray on the roof, driver's door. trash left

bailee C. on

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gas station attendants had no idea what they were doing. it took an hour to get my truck even though I checked in online. got into the truck and the gas was on E. my cost was estimated at 50 ish dollars yet I was charged 70. terrible terrible expirence.