Customer Reviews for Cass Trailer Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cass Trailer Sales

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william R. on

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The dolly and blankets I paid for were not in the truck. I had to go to another location and pay for them even though I already paid in the initial set up of my rental. Completely disappointed with the whole experience will look into other company's next time i need to make a move. I had to drive out of my way to another location wasting gas and mileage on my rental. Shame on you Uhaul.

nia K. on

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The directions on where to leave the key were inconsistent.

Lakysha L. on

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Customer did not leave a comment.

Shelby B. on

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This is a 24/7 self serve location which was NOT communicated to me in advance. It would have saved us A TON of time if we had known that ahead of time. We could have reviewed the process, downloaded the app, uploaded our license and picture. Also, because no one was physically at the location we would not have been able to add on equipment or materials at the last minute like at other pick up sites. We ended up about an hour behind schedule though we still got the move done and truck returned in time. The only reason I gave this location 2 stars instead of 1 is because the location itself is very convenient off Route 1/Baltimore Ave and when the gentleman did show up (about 20 minutes after we arrived) he was very friendly.

Donnell S. on

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Vicki V. on

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Greg M. on

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Found location but did not see Uhaul sign and missed the location on my first attempt.

Michael B. on

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There was no desk/counter person. Everything was required to be done online, including scanning my drivers license. I was not given an opportunity to read the contract, nor given any drop off paperwork.

Emily B. on

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Again, I'm not sure this was a location issue as much as a UHaul issue itself: The UHaul app kept crashing repeatedly when prompting me to take photos for my dropoff. After the 7th try, it finally went through. I never want to deal with UHaul again.

Catherine A. on

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Customer did not leave a comment.

Jarald S. on

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Again very good informative and to the point! The truck was excellent too good gas mileage and it handled well enjoyed driving it!!

William P. on

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John C. on

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This company changes the drop off point to return back to the original. I am still disputing this charge because I did not authorize the drop off point to be the same as the pick up. I set the location for another spot.

Hassan S. on

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Customer did not leave a comment.

Michael F. on

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I had to change locations at the last second because the first pick up location screwed up my reservation. They did not leave the keys to the truck in the lock box, and provided no instructions, even AFTER I called the day prior to pick up to confirm my reservation.

Mary Ann V. on

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Brenda M. on

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Dorianne M. on

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Ashika W. on

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From the very beginning, everything about this rental was difficult. I was able to reserve the truck online, to be picked up using my mobile phone. But, when I got there, I wasnt able to. I spent 2 hours on the phone trying to resolve the matter.. so by the time I was made aware that the original location was unable to accommodate phone pick up.. and found another location, it was after midnight.. my movers were to arrive at 5am.. and the only available truck location, was 30 miles away.. I returned the truck clean, with the same amount of gas, as when I picked it up... just to find out, that I was charged for not refilling the tank, plus the 30 plus miles each way, to pick up the truck and drop it off. The experience was very unpleasant.

LaFawn W. on

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Answer the phone and be available when customers return rentals. I didn't even have truck rental for 24 hours and they charged me for two days and keep trying to charge my account more fees. There was a rental right after I returned it, which makes it clearly impossible for me to have that truck for 2 days.I have reached out to this location and no one answers the phone ! I have called U-haul customer service since 6/25/19 and no resolve. The U haul rep even called this location and no one picked her call either.Service very poor overall !!!

Michael C. on

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You should make it very clear and warn people multiple times before their pickup about the need for some other form of ID verification.

Alison L. on

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Customer did not leave a comment.

Gina B. on

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The process of self service is daunting. Your customer service staff is excellent!!! Stephanie was great! I would not have been able to get the van without her. Equally helpful was the staff member who closed the account out manually! The system kept crashing every time I tried to upload an odometer picture. It was very, very frustrating. This location is functional and convenient, but there was no one available for any assistance.

STEPHANIE G. on

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Was given the wrong truck through the online and still have not had a correct receipt or charge fixed. No in-person service to assist. Unfortunately, a poor experience.

Cinseria F. on

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Everyone do not do paperless or have excess to a computer or cell phone. Have someone inside to help.

Jonathan W. on

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Truck was dirty, had muddy blankets left inside, the Manager was rude, uncooperative, he just told me to “oh just leave those blankets in there” and when I looked inside them they had broken glass... I had to sweep the truck out. He wasn’t helpful when I asked about the “this truck rental qualifies for a month of free storage.” I would like to take advantage of that free month.

Seyed Fouad K. on

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At the location one person was sitting in his car watching me come to the location and looking for a spot to park my car and take the truck but did not bother to help me. I then parked my car far from the location and walk there to pick up the truck. He kept watching and when I had difficulties finding the truck he finally pointed to the truck without even coming out of the car. Then again I had difficulties locating the key I called the number provided. I saw he came out of his car and his phone ringing. He then rejected my call !! I had to walk to him and ask for the key and his attitude was not friendly !!! I would not recommend this location to anyone. Truck was fine but there was a hanger left from last person in it.

jim K. on

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Manager met us at the location at the appointed time on a cold, windy Saturday. Since we were not familiar with the process, he was extremely pleasant and helpful with the inspection and checkout process.

Alfredo B. on

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This was the first time I rent a uhaul truck. Everything went good for me now.

Keith F. on

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Nesty A. on

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Sandra M. on

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