It was first worst experience of renting trucks from this Place. Person at the counter very rude, Continued to chat on personal call, Tellimg me this truck is rented to someone else and when asked he said he does not know to whom its rented to? finally told me to go outside and do online...You dont have to come in. its self pick up on line and get the key from the Box. key boxes were both opened and no keys were there. finally I have to call Uhaul to get all the help. I was delayed for my business due to BP's employees lack of interest. I will never go to this place and wont recoment to anyone. Jasbir Mongia, Community Movers 202-251-2979JASBIR M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Silver Spring, MD 20903
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- 3.0 Average Customer Rating
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Service was excellent and staff very helpful.Jessica H M.
Honestly the service is good so just keep doing what u do bestDIVINE T.
I did not speak to owner here. He just took key to truck and shut door. My wife might have spoken to him.Mary B.
Absolutely disgusted by the experience. I chose to do a mobile pickup and there was an error at the time of pickup. The attendant at Hampshire BP location was incredibly rude and refused to help. I spent another 45 mins trying to resolve the issue by calling customer support. When I was returning the vehicle the same attendant continued be rude not just to me but other customers as well. He told me that he speaks on behalf of the owner of this location and doesn't care if I complained to U-Haul. I would absolutely avoid this location in the future no matter the circumstances. Separate issue: I was told by U-Haul rep that they would compensate me for this behavior as well as the 45 mins I spent talking to them to resolve the issue. I was however surprised to see on my final bill that no such compensation was provided.Sumedh D.