I originally reserved a 4x8 trailer two weeks ahead with Mary at the U Haul location on State Hwy 39 in Shell Knob as she requested. The day before I was to pick up the trailer, my reservation was changed to a 5x8–no phone call, only saw it in the email. First time pulling a trailer and I’m 78! Didn’t want a bigger trailer! Happily, Teri and Travis at Cassill’s Repair had the smaller trailer and got me on the road. Next time, they will get my business!
JANICE D
Customer Reviews for Cassill Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So easy to drop off. No wait at all. Listened to concern regarding truck rental
Garelyn MEnjoyed the friendly and positive employees. Great piece of equipment when moving a car or truck.
Keith EGreat service, very helpful
Ken ORight turn signal did not work He tapped on it and siaid it was working I used the parking flashers during the rental and the right turn signal wasn’t working I cleaned the inside of the trailer It was full of dirt and grime I returned the trailer on Monday afternoon I had to park and disconnect on my own I went into the office and asked them to make sure to take the trailer off rent I was told they would I got a text today. Wednesday from U-Haul that the trailer was still out on rent Never again from that location
larry hdon't swap equipment for junk when a 1900 mile trip is happening
Paul PMy U-Haul leaked and got my belongings wet! Ugh!
ANNE C2nd time renting here. Outstanding service!
JEFFREY TMake website easier to pick locations for pick up and drop off.
DAVID BNothing! Travis & Terry were wonderful. Great folks! Helpful & attentive. Great experience.
Jeff TAl good
Carl ETravis and Terry Cassill were amazing. They waited after they closed to accommodate me and even provided me guidance to the location.
Christy EThere are no suggestions for improvement for this location. The owners are always friendly and extremely helpful. I would recommend them to anyone looking to get a U-Haul in that area.
Stivi M