I was charged $63 for a 2 wheel car dolly, for 3 hours local. It didn't have a 2 wheel car dolly in the system so I was charged 300% of the cost of a full sized Uhaul truck.?.? Yes, no, I not only not return, but warn anyone who asks to use another agency. The one rep up front was extremely kind and sorrowful for the price. He came out and checked the equipment, knew the operation well, and he's worth his own store.
LEONARD L
Customer Reviews for Castle Inn and Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and quick easy experience.
Rodney TRetrain the two young con men operating the location. Their verbal teamwork seemed an attempt to convince me that I had purchased additional insurance and had me on the verge of walking out. Plus, I was under the impression that a rental vehicle would be full of fuel at pickup and then I would fill the tank upon return. Half of that is true. I put just over 16 gallons in the truck after picking it up and another 25+ gallons before delivery. At a total cost of $102.78,.with a final rental cost of $926.13. I managed to get to my destination early and after deciding to pick up the unit early I was charged an extra day and told that regardless of when I turned it in, I would not be able to take that doy off of the back end. That is not the way this should work. Rest assured that I will forget the name U-Haul.
GARY MMy experience went well
DANIEL TThe gentleman that helped us was very kind and helpful. We had a connection issue but he helped us figure it out and got us what we needed fast and sufficiently.
Danielle B