I rented a U-Haul truck, and it immediately broke down. I was provided a replacement truck, but unfortunately that vehicle also experienced mechanical issues. As a result, I had to rely on friends and family and use their personal trucks to complete my move. Fortunately, this was only a local move. Had it been a long-distance trip or one with a strict deadline, I likely would not have made it on time. I strongly recommend that your fleet undergo more thorough inspections and servicing before being rented to customers. Otherwise, this same situation is likely to happen to someone else. In addition to the inconvenience, your equipment cost me valuable time. I consider my personal time to be extremely important, and the delays and stress caused by two faulty rental trucks were unacceptable. I hope you will review this matter and consider appropriate action to improve the reliability of your fleet and address the inconvenience I experienced.
Jon K
Castle Inn and Suites
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chickasha, OK 73018
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Customer Reviews
- 4.0 Average Customer Rating
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Did end up with a 26 ft truck because the previous renter of the 20ft truck hadn't returned it.
Kenneth BI have time stamped photos of dropping the trailer off on 4/23/2026 a day earlier than contractually required and this U-Haul location said I dropped it off on 04/25/2026 and charged me for a extra day. They are crooks and fraudsters and if this is how U-Haul corporate does business then after several years of being a loyal U-Haul customer this will be my last rental from this company.
Gene HA/ C front end needs work.
Anthony GThis was the most dangerous environment that I have ever been in. I left 3 times because I thought I would be jumped by gang members and the 4th time I came back with my adult sons because I had to get a trailer to pick up my new 4 wheeler so I finally got it rented and 2 hours later I brought it back and there was 9 cop cars there because people had just been murdered. It is a location that only has dangerous gang members hanging out there at that hotel. It is their headquarters. It should be closed down immediately.
LESTER R