Affordable, easy, and reliable
kasey w
Castle Inn and Suites
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chickasha, OK 73018
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Arrived to pick up and was greeted at the door by a hotel resident and he sexually harassed me verbally. Spoke to the agent and when finishing out the process he tells me the trailer is “over there” and to go hook it up. I told him I needed them to do it because I’m on a 10lb weight restriction from shoulder surgery. He got annoyed with me for asking. He called someone else to come hook it up. In the meantime, I asked if the appliance dolly was in the truck, he said he was grabbing it now. Another person came in for pickup during this process and he waited for mine to be done. While the trailer was being connected, the man behind me was wheeling out a dolly. Went back in once I was at the truck and discovered my dolly still wasn’t in it. I was then informed that they didn’t have any more and he refused to help me locate another one in town. He was very rude about it. I called in and spoke to the traffic manager only to find out the last dolly that was in town was given to the person behind me in line. The traffic manager offered for me to purchase one and be reimbursed. I’ve sent the email with the receipt and was told she would respond right away acknowledging the email and letting me know it’s being processed. I still haven’t heard anything back on it. Today, I went to return the equipment to the place designated on the rental agreement and she turned us away saying they wouldn’t take it. Drive to another location and they turned us away again. Got to a 3rd location and they would take it but their lot was so incredibly cluttered by them not parking trucks and trailers probably that we couldn’t even get into the lot and had to park across the street and wait. We waited for another 20 minutes before we could get into the lot. The gas gauge was exactly where it was supposed to be before we had to drive all over town trying to find someone to return it. I want a refund on the gas charge that was added because none of this was my fault. The trailer that I had was requested by uhaul that I bring it to my destination and I was supposed to get a receipt upon dropping it off showing the $100 refund to my card for doing this. That didn’t happen either. The truck that I was given needs work also and made me wonder if it would even make it. It’s has a very rough idle and would idle down and choking out but it luckily recovered each time. I am so disgusted with uhaul for this entire experience.
RACHAEL J"Marcus" and the unknown female "employee" were very unprofessional and rude during the drop-off process. "Marcus" was instructed to let me witness him placing the key in the lockbox. When asked for proof of employment I was told to get off the property. Very sketchy return center.
Richard CNice gentleman hook up the trailer and all I didn't have to do anything. That's was nice!
Marcus WEasy access and you can drive a trailer all the way around so you don't have to back.
Marcus W