Customer Reviews for Castle Inn and Suites
(U-Haul Neighborhood Dealer)

Rating:

1.0

This was the most dangerous environment that I have ever been in. I left 3 times because I thought I would be jumped by gang members and the 4th time I came back with my adult sons because I had to get a trailer to pick up my new 4 wheeler so I finally got it rented and 2 hours later I brought it back and there was 9 cop cars there because people had just been murdered. It is a location that only has dangerous gang members hanging out there at that hotel. It is their headquarters. It should be closed down immediately.

Rating:

2.0

Have more knowledgeable people working for you.

Rating:

5.0

They were on top of it. Friendly, helpful and professional.

Rating:

5.0

Have more inventory to be available to rent

Rating:

3.0

Knowing how to rent the equipment would be good. Not over charging by almost double would be good. They were nice but bad at there job.

Rating:

5.0

Very helpful costumer service, got us in and out fast. Best experience for our first time renting. Will be going back again and telling others to try them out as well.

Rating:

5.0

The crew here went the extra mile to help me with my rental needs. Their vase experience and knowledge of the car port helped me extremely and their tips got me through my long haul to Ohio. I would definitely recommend this team of people.

Rating:

3.0

I was charged $63 for a 2 wheel car dolly, for 3 hours local. It didn't have a 2 wheel car dolly in the system so I was charged 300% of the cost of a full sized Uhaul truck.?.? Yes, no, I not only not return, but warn anyone who asks to use another agency. The one rep up front was extremely kind and sorrowful for the price. He came out and checked the equipment, knew the operation well, and he's worth his own store.

Rating:

5.0

Very professional and quick easy experience.

Rating:

2.0

Retrain the two young con men operating the location. Their verbal teamwork seemed an attempt to convince me that I had purchased additional insurance and had me on the verge of walking out. Plus, I was under the impression that a rental vehicle would be full of fuel at pickup and then I would fill the tank upon return. Half of that is true. I put just over 16 gallons in the truck after picking it up and another 25+ gallons before delivery. At a total cost of $102.78,.with a final rental cost of $926.13. I managed to get to my destination early and after deciding to pick up the unit early I was charged an extra day and told that regardless of when I turned it in, I would not be able to take that doy off of the back end. That is not the way this should work. Rest assured that I will forget the name U-Haul.

Rating:

3.0

My experience went well

Rating:

3.0

The gentleman that helped us was very kind and helpful. We had a connection issue but he helped us figure it out and got us what we needed fast and sufficiently.