Customer Reviews for Castle Keep Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Castle Keep Storage

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CHARLES G. on

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margaret M. on

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We were able to drop off the uboxes after a little confusion. But staff was quick to help.

karen F. on

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My family was attacked by fire ants as we did a walk by I had to take my shoes off and drive out barefooted my daughter is on antibiotics due to infection from the bites and my boyfriends hands were bitten trying to get the ants off our daughter.

Deborah T. on

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MARK M. on

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James F. on

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I always return to U-Haul for all of my moving needs! Keep up- the good work.

Virginia K. on

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Jerry F. on

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THERESA P. on

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brad M. on

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Great service

Christina S. on

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joel W. on

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I rented a flatbed to haul my Mustang behind my RV. When I pulled out the ramps, they were covered with dirt so I had to use my broom to clean them off. That evening, around 11pm as I was towing my car north on I 95 in Georgia, the left rear tire on the flatbed blew out, leaving a spray of sparks as the wheel rim hit the road.I waited for only about one hour to have U Haul send road service with a complete new wheel so at least that part was good.

Stephanie S. on

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Dave G. on

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Alvin L. on

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DEWY B. on

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As always, Castle Keep was great. The staff very courteous and helpful. We also have storage with them which is always great.

Nikolaos G. on

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Sterrling O. on

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Forgot to tell me about gas/ said was 99cents a mile but never mentioned gas refill

ROBERT C. on

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Patricia R. on

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Not much room for parking. Was not the preferred drop off location I chose.

william C. on

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We rent a trailer once a month. Owners are always honest, friendly and professional. Equipment is always clean and well maintained.

tim M. on

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Robert B. on

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Too much money on mileage I’ll go to free miles place

Dan F. on

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Frank D. on

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william C. on

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We rent a trailer here on a regular basis. Susan is always happy,friendly and professional. The equipment is always ready and well maintained. Excellent place to do business. -Bill & Elsie

Ronald A. on

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william C. on

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Free beer and dancing girls. (just kidding)

McClaren W. on

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Robert I. on

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Bill C. on

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Susan was friendly and professional. Trailer was well maintained and perfect for our needs. Smooth transaction. Can't think of a thing to improve. -Bill

Elvis R. on

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JOYCE C. on

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we enjoy great service,the truck was nice an clean, the personal at castle were great to us an very good with any question I can not think of anyway to get better service

Ralph F. on

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Oscar D. on

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Lou Ann Y. on

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Susan and Oscar are so nice and accommodating , they are example of what property mangers should all be like They make renting trucks or storage a pleasurable process !

Jay F. on

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Nothing. The couple who ran the place were fantastic and went above and beyond! Thank you!

John G. on

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Warren F. on

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vikki H. on

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Easy pickup, even though we went by a day early. The price was great, and we were very glad to be able to keep it 6 days with no extra charges. No problems.

david M. on

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james S. on

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John G. on

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Robert Y. on

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They didn't explain everything about the car hauler... I didn't know about the fender folding (to get out of the car)down until we turn the hauler in Michigan...

Phillip F. on

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greg C. on

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Incompetent management and personnel. Someone should be fired for the horrible threats and accusations sent to me by voice mail. I will attempt to contact your corporate office and my attorney if necessary on this matter. I hope upper management will correct this mistake and issue me a formal apology via e- mail gregchomiak@yahoo.com

PAM L. on

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Marian R. on

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I have used them before which is why I chose them again for this trip. The personnel were very helpful and friendly. I have recommended them to others and will continue to do so.

keith G. on

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I drop the truck off after hours so I don't know.

VLENDA D. on

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justin J. on

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elizabeth A. on

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Amy T. on

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WILLIAM M. on

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LUCINDA W. on

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So friendly and helpful, highly recommended

Victoria G. on

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Everything was great

darrell S. on

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Desiree F. on

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Thomas G. on

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Always a great place and people.

Robert S. on

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Edward T. on

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See comments about the pick up.

EDMOND C. on

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Thomas G. on

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I have used this location before. Efficient, easy to work with. Like being with family.

Margaret S. on

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Not an hour into the trip the tire blew on the car transport. The car was hooked up wrong and some damage to the car.

Debra W. on

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sean M. on

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Friendly, fast and competent.

holly C. on

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APRIL T. on

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Very knowledgeable, kind, welcoming and the facilty was very clean and organized. The staff was also very fast and friendly.

Sheila H. on

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I have been very happy with mu service but I have not received invoice. Maybe u csn assist with that thanks.

Theresa C. on

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We had somethings wrapped in blankets that we couldn't get to when we turned in the truck. My husband has a locker there and she let us bring the blankets back a few days later.

Kenneth M. on

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jonathan B. on

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Murl M. on

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Excellent customer service for this location. Very helpful.

Amanda R. on

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Jason S. on

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BRADFORD N. on

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david S. on

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Rodney P. on

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Dropped the trailer off on Easter Sunday and no one around as I would have expected for a holiday. Attempted to call the listed number for the location and didn't received an answer or answering machine on Sunday or Monday. Number listed on contract was (727) 819-2331. This may be a future problem for someone wanting information on a rental or drop off. Just for your info.

horacio P. on

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Very friendly great place

Jim S. on

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LOUIS U. on

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to have the truck there waiting .my second time at that location that they made me go out of my way to pick up the truck after making reservation one month before pick up 40 miles that i was not going to put on the truck and i was charged for those 40 miles next time i am going with another comp thanks this location was very good . i am talking about the one on linden Dr in spring hill bad service it will never go there and never will send a friend there

MARK C. on

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Reliable equipment and excellent customer service. Will be back.

Eric G. on

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Nothing to improve; your staff are top notch.

Tom B. on

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Rep was knowledgeable and extremely friendly. Quick and easy transaction

Matthew H. on

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Trailer was very old and rusty, but was in good mechanical condition.

PATRICK T. on

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JOHNNY H. on

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I was supposed to pick up my truck somewhere else and I was upset but when I got there Sheila did me right. She was excellent and made the experience a lot better because I was very stressed out. She went over and above for me.

ROBERT R. on

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marian R. on

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They were very helpful when I dropped it off and made it as easy as possible and even helped me unhitch the trailer. I would definitely use them again and recommend them.

JAMES H. on

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Fantastic service! Lisa is wonderful to work with and I would strongly recommend this place to anyone! thank you very much

MICHAEL F. on

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Awesome Service.

DENNIS W. on

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The lady was awesome...easy return of the truck...

JEFF N. on

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BRANDON L. on

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This place is amazing! Probably the single greatest visit to a storage facility. The staff was so friendly and courteous. They went ABOVE AND BEYOND to meet our families needs for our 1000 mile trip from Florida to Ohio. Kudos to you all!!

NELSON P. on

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Continue to provide the detailed in person demos at the time of pickup. this provided a confidence in the transporter and safe trip .

Dale P. on

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Very helpful very pleasent. The way all Uhaul locations should be.

DANA E. on

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RICHARD D. on

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STAN V. on

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STEPHEN Y. on

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Great service and great people.