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Marcus W
Customer Reviews for Catalina Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place is in a run down motel and very unsightly.
RICKEY MThe employees here are great, friendly and so helpful. I would recommend this location to anyone hands down.
GREGORY DMs Jackie is absolutely amazing !!! Super friendly and sweet. Because of her I won't rent any u-hauls anywhere else.
Ashlee BI did self check in so i just had to get the key. The attendant was nice. The truck on the other hand was a pile of junk. I did make it to move and back but it ran really rough, the steering had a lot od play in it which caused me to be all over the road, there was sticky residue all over the cup holders, the seats needed a good wipe down. The driver side sun visor was broken and hanging down. There were stab marks in the ceiling. It is not a well maintained truck. I put gas back in it but the miles to empt didnt change even though the gas hand went up.it had 170k+ miles on it and needs to be retired. But i did make it there move my stuff and back safely.
Tabitha nHad to return our rental because the appliance dolly which I had reserved for as not put in the truck. Also, still working on the $63 refund. I was charged even though I returned the truck immediately once I saw that the dolly was missing. Not a good experience at all. Still had to pay the two movers for the 4 hours I had hired them. Lost $200.
CHIFF PThis was the easiest uhaul pickup I’ve ever done.
John MTrailer was ready and waiting for me. The process was short and simple
CHADWICK HClean the trucks like they are supposed to be and better customer service and have everything on hand do to no Dolly's at all and was told no one in the city had any
Maxamillion HThis was a complete disaster from start to finish. My pickup location was changed twice without notice, each time moving farther away from my selected location. When I arrived at the second location, no one was there to assist me, so I couldn’t even get the rental. The area was sketchy, making the situation even more uncomfortable. I had to call U-Haul to fix the issue, and they sent me to a motel even farther than expected. No compensation was offered for the extra mileage, and this entire situation wasted so much of my time. To make matters worse, when I called on Thursday for help, the customer service rep was rude and unhelpful. And after all this, when I finally went to pick up the U-Haul later that day, everything still went wrong. This whole experience was beyond unprofessional and completely unacceptable. I will never use U-Haul again if I can help it.
Nathalie EThe staff were not well informed. It took about thirty to forty five minutes to get the rental and the truck was not clean.
lily rTruck was new, clean and everyone was very helpful and professional
Lawrence WThe gentleman was very nice and willing yo help in any way. Best experience with Uhual I have ever had! Thank you!
CHERYL WWe reserved a furniture dolly and needed it for our move, but when we arrived the Catalina motel advised that they did not have any. They sent us to a larger U-Haul location 3 miles away, who advised they also didn’t have any and that it was likely that no one in Lexington had one. U-Haul needs to verify within its network that vendors have the equipment that is being offered.
Bethany HWould recommend for drop off.
DAVID ANothing
Ronnie BFriendly staff, made the process easy. Thumbs up!
DAVID Ltruck broke down mid way through my move.
nakiecha aRent from you guy alot and will continue. Always fast and courteous service. I'm in and out of there in minutes! Never a hassle when dealing with you all. Great job!!!
Steve JLocation was pretty dirty, run-down and not well-maintained. Trucks were all filled with ice and snow when picking up and had to be defrosted before being able to use.
TANNER HHelped guide my trailer into parking spot and unhook everything. Very helpful making drop off an easy experience.
Doug JExcellent customer service and a flawless transaction. Great staff!
JULIAN TMy overall experience was great
Christy CThe price was higher then what I was told on the website
Isabella MThe man at the drop off location told me he doesn’t know much about U-HAUL doesn’t even know how to use the system to give me more information about the charges.
KAMEREN SNothing/great service
KERRY BNice, easy transaction.
ALAN DThe person that helped me was kind and apologetic and did her best to take care of me. I had a very small amount of furniture that I needed to move one way to Louisville. I asked for a ten foot truck and they were available on that lot. The person helping me said they could not rent a truck to me one way. I was under a time crunch so I had to rent the twenty foot truck. I wasn’t happy about it given the much higher price; but I had no choice. So it was more money for the truck, more money for gas, and about fifteen feet of empty space traveling from Lexington to Louisville. Again, the person helping me was nice and apologetic; but couldn’t really resolve my situation.
Joe BStaff was extremely helpful
LITTLE JThe employees were very nice and helpful.
Austin BFriendly and professional. This is the second time I have used this location and I will rent from them again.
SHANNON SThe woman at the desk was so wiped out of her mind that she could not read my husband’s drivers license. A man standing there, non employee, did the paperwork for her. When we called the location, she sounded like she was in bed and at that time I was apprehensive about even going there. We had to have the UHaul because the other UHaul, about 2 miles away, did not have my rental. I reserved it earlier that day from them, but when we got there the man said we don’t have that unit. I told him it would have been nice if it let me know that when I was reserving it earlier. Not a good UHaul for experience. Furthermore, my husband had to use his cell phone light so he could see where he was walking and to hitch up the unit. THEY NEEDED LIGHTS!!! Pretty much a totally dark place to go around 7pm.
BILLY CStaff is always prompt and helpful!!!
Lewis GI always rent equipment from the same location because they are the best they friendly professional and very knowledgeable about everything you need the best of the best in Lexington
MOHAMED DManager was very helpful and friendly.
MICHAEL DConsider filling the potholes in the parking lot and more prominent signage for the office
MEOCHA WThe drop went well and the employee was very friendly and helpful. Location is just a little scary
Megan AJoshua provided excellent service and was of great help with any issues we had.
JOSHUA PGreat customer service
JAYA CNo need to improve anything. Everything was good and with hospitality
kristy hIt needs to be moved to a self standing location They have to deal with to much rif raft they should not have to deal with
Bryan TStaff is very friendly, but Location isn’t the best. Very overcrowded and no place to park trailers.
DANA MWe put gas in the truck and we’re still charged on the final bill. Terrible location.
TAMBRA WCrystal was so helpful in my return. She met me outside upon entering the parking lot. She quickly checked me in and the assisted in navigating in parking the trailer. Crystal was so nice and thankful for my business!
Jonathan Nwhen approaching this location, it seemed very unsafe and looked not clean at all. the office was dirty and smelled like stale cigarette smoke. Overall, the truck was clean, but he location was terrible.
Cynthia CThe gentleman when picking up the vehicle (the name I do not know) was very polite and welcoming! When dropping off the uhaul the same day that evening, the lady (I believe her name was Crystal or Christina) was awesome and very helpful! Both were very prompt with checking in and checking out! Will recommend to others!!
Heather LThe Motel is very run down with people living in it. Traveling as a single woman I didn’t feel safe here. Location was easy to get to. Staff was only helpful after complaining that he wasn’t being helpful. Just told me to park anywhere and unhook, which at front of building there was no room. I’ve never had a U-Haul location not unhook an auto transport before, there was also very limited room because it was attached to my motorhome.
BRADLEY WJosh is excellent!
Michelle RJackie was amazing!
Ibrahim sEverytime we have rented from Catalina Motel the lady there is always so nice and attentive. Makes sure that we are hooked correctly and she is always smiling. We will definitely continue to rent from here. Recomended 100%
Guadalupe TNothing. The representatives were kind and efficient. Very satisfied with everyone at uhaul I dealt with this time
William SExtremely sketchy motel…
darell cOh my goodness, my door didn’t shut my whole trip. This whole conversation is recorded. I asked them to pick up the truck to not risk my life again and they came and “fixed” it because I was responsible for returning it to its original place, but once I hoped in to get gas to return it, the door still didn’t shut😭😭😭. I called and let them know the door was not fixed and I was scared to hold onto the door for dear life AGAIN to return it after not being fixed, and it sat in my parking lot for a week!! I was forced to return it per my apartment complex so hanging on to the door for my life and the poor unknowing drivers behind me if it flew off, I drove it back. I made it there safely with no one harmed BUT I AM LITERALLY LOOKING TO SUE.
Margaret TJosh was very helpful. Only negative is the location is not great connected to an old motel with sketchy residents. But I would still recommend based on Josh.
Tyler WRented trucks her before great hospitality and quick processing I appreciate these guys greatly they all are great I'd def recommend them this location to many
Robert HSuper easy, in and out
Brock BLove this place they are very professional
Mohamed DA+. They know what they are doing.
Timothy LI wouldn’t change a thing from my experience for the next customer! My family and I will definitely be renting from this location from here on out! Thank you again!
ABDALLAH SThe people were great, so I don't want this to reflect on them. But the location was a hotel, the reservation was different than my order online, everything was filthy. My order was $80 online, turned into $280 in person, which I talked/worked down to $120. This is unacceptable & will do everything in my power to NEVER work through UHaul again. I will also continue to share this experience with family & friends so they don't get taken advantage of either.
JACK J