This was the easiest uhaul pickup I’ve ever done.
John M
Catalina Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Trailer was ready and waiting for me. The process was short and simple
CHADWICK HClean the trucks like they are supposed to be and better customer service and have everything on hand do to no Dolly's at all and was told no one in the city had any
Maxamillion HThis was a complete disaster from start to finish. My pickup location was changed twice without notice, each time moving farther away from my selected location. When I arrived at the second location, no one was there to assist me, so I couldn’t even get the rental. The area was sketchy, making the situation even more uncomfortable. I had to call U-Haul to fix the issue, and they sent me to a motel even farther than expected. No compensation was offered for the extra mileage, and this entire situation wasted so much of my time. To make matters worse, when I called on Thursday for help, the customer service rep was rude and unhelpful. And after all this, when I finally went to pick up the U-Haul later that day, everything still went wrong. This whole experience was beyond unprofessional and completely unacceptable. I will never use U-Haul again if I can help it.
Nathalie EThe staff were not well informed. It took about thirty to forty five minutes to get the rental and the truck was not clean.
lily r