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KRISTIN G
Customer Reviews for Catch All Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Everything went smoothly.
JAMES DI had a great experience at U-Haul Catch All Mini Storage in Loveland, CO. The staff was super friendly, and the process couldn’t have been easier. The truck and dolly were hooked up and ready to go when we arrived, and the transaction was quick and seamless. We were in and out in about 10 minutes! Highly recommend this location for anyone needing a smooth, hassle-free rental experience.
Kathryn BWe needed help from customer support. They were excellent and helping us to complete an after hours drop off.
MICHAEL HAfter hours drop off.
DANIAL LStaff at this location are always great to work with
JAMES BThis haul site is the best run operation in the area. I always try to use them when a haul is needed. The owner is professional and one of the best reps for your corporation. Very high marks, very grateful Catch All Storage is so PRO !!!
BRIAN LVery friendly and helpful. Quick and easy pickup process! Thanks!
Bradley BIncredibly nice and helpful staff and a great overall experience. Highly recommend this location!
EILEEN SWas charged a save moving fee of $30. I did not ask for the insurance.
AMBER AThis location is close to my house and I have used them over the years for both a drop off and pickup location. They are always helpful and friendly. They will continue to get my repeat business.
ROY PAll was good
MILES TWe dropped off after hours. Instructions were easy to follow. I spoke to the uhaul team on the phone and they are pleasant and efficient!
TAYLOR DEverything was great. Thank you, Bob.
ROBERT DThe guys at Catch-All are top notch!
PHYLLIS DThe staff was not only professional but very friendly and helpful as well
JOELLEN GWithout a doubt, Bob was the friendliest, most efficient and helpful U-Haul dealer I’ve ever worked with.
BRIAN MKeep doing what you're doing everything was great
KEVIN CGreat experience. Smooth reservation, pickup, and return procedures. Professional and personable front desk management. We would definitely recommend this location.
SHANNON KSuper friendly person working there
Charles HI have had to use trailers from here a lot and always get great service and good equipment.
VICTOR DFriendly, Professional and Efficient. Truck was Perfect and Check-out & Return were Fast.
DALE HThis was my second Choice Moving experience and it was awesome. The movers: Cody, Alec, Napolean, and Ty were excellent, efficient and professional. I would highly recommend Choice Moving and especially these guys to any family and friends. Thank you all. What can be a highly stressful experience was smooth and I was confident that my items were well cared for. Mary
Mary KAlways friendly and very accommodating!
ROBERT OAll of you kin stay awesome!
JOSEPH CI was hospitalized the day after the rental I left I tried calling and got no answer I was still threatened with police, I had to unload the truck by myself as soon as I got home and drive it over I also left a doctors note on the front seat on drop off but still they charged me for it also the hold was on two cards but one transaction only showed I contacted billing and they took three mins to just find that the transaction was not released from the final transaction then. Also on the original they knew it was not in town but refused me to drop at another location. Paid $100 for the mileage, and the mileage was the same on the odometer reading each time but different charges every receipt which was under $100 so I paid over $200 over the original bill, and have to wait over a week to get my money back. Horrible experience just going to use Home Depot or Penske from now on.
CASEY CWas running a bit late Monday but took the truck back anyway. Great location and friendly staff. Thank you very much!
RYAN BThe step to entry the truck was lose and made noises when driving. Cruise control didn't work.
Julia BCustomer service was excellent!
ALEJANDRO PHaving info on ball size and lights plug
Jason GCustomer service and helpfulness of both staff members we encountered were beyond our expectations!!! What a blessing they are!
shelia gThe man who checked me out and the man who checked me back in were very helpful and friendly. The facility was clean and welcoming. I would definitely use this location again! Thanks!
MICHAEL LTook a couple of phone messages to get the trailer checked in
Debbie BSo friendly and helpful!!
angella fHelpful person on site when I returned the truck. Automated pickup process worked well.
Eric LRented packing blankets manager said they weren't folded neat enough instead of asking nicely to refold them was threatened to be charged to refold them then became overly nice when they were folded to his satisfaction
Michael CThe old man working there was so grouchy he should retire , he also said I could return the trailor any place I wanted , that was not true. I will never go there again
PAULA WGreat owner/manager. I did have an issue with being charged 2 days, when I checked out. But that was corrected when I called customer service.
Joey PNo issues
Steve TCustomer service was too notch, facility was easy to get to and they have plenty of equipment. All I could ask for, thank you U-Haul.
Roger MI shouldn't have to download the app to download my receipt when I'm done. Huge negatives for that.
sean cOperators need to read your documentation on how to install safety chains and to ensure that the plastic part is on both chains.
WILLIAM DBob was nice and friendly
Gerald Wpeople were friendly and accomodatimg
Leighton MGood location, owner/staff was efficient and helpful making sure I had everything I needed to make my rental easy.
travis wMake the equipment available at the location where it was reserved.
Al RMy drop off location was the best I have ever dealt with ! Great place to do business with.
Jeffery RBoth fellas that I interacted with (pickup and drop-off) were incredibly nice and really helpful! Thank you!!
Allison MNothing. Always great service
Larry FScheduling was difficult with U-Haul. The Loveland location was fine, but it was not the location (or near a location) convenient to my home. I made my reservation weeks in advance and was notified a day before my reservation that they had no trucks, so we had to move my reservation out. I still had to drive an extra hour to get a truck. This was not the fault of the Loveland location but U-Haul's centralized scheduler, who was really unhelpful. If you need a one way move, know that you may get cancelled at the last minute.
Kristen C