Customer Reviews for Causeway Marathon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing

Rating:

3.0

charged me $10 for a dolly then never gave it to me. Vehicle driver door wouldn't close. Vehicle engine and tire maintenance lights stayed on. At the end, vendor asked me for mileage and fuel even though he told me to upload it to the website and he didn't need it.

Rating:

1.0

Never will use again I am still waiting for the answer to them taking my money

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Excellent service

Rating:

2.0

My truck was in rough shape. It had an engine trouble light on. The interior was worn. The truck lacked a ramp.

Rating:

5.0

Service was great and staff was really friendly!

Rating:

5.0

MOTHER & SONS MOVING partners with Uhaul for our rental truck needs! @MOVEwithMOM

Rating:

5.0

None

Rating:

5.0

This operator is terrific! Great vehicles, great service.

Rating:

1.0

Better customer service. And I was over charged.

Rating:

3.0

I reserved 12 moving blankets. They told me they didn’t have any. One guy running a gas station/convenience store/post office/Uhaul place by himself. Admire the go-getter attitude, but one persons can’t handle that.

Rating:

5.0

Wonderful and very helpful

Rating:

3.0

Average location. Nobody went above and beyond

Rating:

5.0

Admon the attandance was very helpful and professional.

Rating:

2.0

There was trash in the vehicle upon entry. It took 30 minutes just to get the vehicle because the attendant kept entering my license wrong and kept attending to other customers before completing the rental. It’s very poorly managed and maintained. They don’t even have the proper dolly available, but I was still charged and tried to charge to charge me twice for something I couldn’t use because it wasn’t what I reserved.

Rating:

1.0

It took me over an hour to pickup here even with a reservation and being exactly on time. I do not think the representative knew the process for getting me my vehicle which made it take extra long which cost me time and money given I had movers waiting during that time to move. The day before I had a call confirming my 20ft rental and then when I got there they said that wasn’t available and they put me in a 26ft which I really didn’t want given that it is very large. Overall it was extremely frustrating as the representative couldn’t help and I had to get on the line with uhaul to finally fix it. The only thing the representative did was claim she couldn’t give me the keys but also that I had everything correct and there was nothing else I could do. I would not recommend this place to anyone.

Rating:

5.0

Great place to rent and quick service

Rating:

3.0

Check that the vehicles are clean and free of certain smells. At pick up time my van smelled of something rotten/road kill and there were flies everywhere

Rating:

1.0

Both trucks had no dolly on board. I was also extremely misinformed by the location about the eligibility for a refund for days, not used on a rental in the location. I went to before this location tried to overcharge me for the same rental. Highly displeased with this location and the one before it.

Rating:

1.0

Really big disappointment

Rating:

1.0

Sent me to the wrong location then I was over charged it was suppose to be 39.99 and 1.00 something a miles.

Rating:

5.0

Super clutch and great customer service

Rating:

3.0

When I asked the gentlemen at the front desk for help on the online returns, he said he doesn't know. If was an elderly person without any technology knowledge, I doubt that i would've been able to figure thing out myself like I had to do today. Overall, alright experience, no helps what so ever.

Rating:

1.0

1. Train your employees 2. Make sure the vehicle that the customers made a reservation for is there for use. 3. Clean the equipment after every use! (There was feces in the back of the U-Haul) 4. Make sure when the customer wants their refund, make sure that they actually get their money back.

Rating:

5.0

Highly recommend

Rating:

2.0

Scratchy drop off, no receipt provided saying we returned the truck .made us very uncomfortable

Rating:

3.0

Clerk should be More attentive to customer. The truck had a low tire upon leaving the lot. Had to buy air at another gas station.

Rating:

5.0

Great service!! I recommended

Rating:

2.0

Truck was dirty with trash in it. Cups, wrappers, and condom box in doors and cup holder.

Rating:

3.0

Your vehicle was not clear outside and the alignment was not good. We had a very hard time to keep it straight on the road. Also there is no cruise control on the car , the driver side mirror was very noisy looking like to fall down

Rating:

5.0

The owner was super polite and attentive. The truck super neat and clean at front and back. I would give it 10 starts but the is only 5.

Rating:

5.0

Pay them more!

Rating:

3.0

The metal thing that pulls out to help you load and unload didn’t pull out all the way so we couldn’t get things on there easily. Overall good but that little piece art made moving slightly difficult

Rating:

5.0

I believe when I received the truck keys, it didn’t come with a key to lock the back door.

Rating:

1.0

After pulling in to fill the gas back to the level I received the truck, went in to the counter and the guy told me I had to do the return through the app. Unfortunately the reservation never got in my app and I was having issues with it back and forth through the entire rental process. He made me go get all the information and wrote it on a piece of receipt paper and told me the return would be processed at a later time. This made me extremely uncomfortable to leave the truck. I parked the truck sideways in some extra spots in the back and turned over the keys, he came to check the parking spot and got upset and wanted me to park a 20’ truck in a standard park space which meant the front 1/3 of the truck was sticking out in the parking lot. Since he wasn’t processing my return I had no proof of return or any documentation and when I asked for it he couldn’t provide anything. I did receive the return confirmation via email at 2:15AM. But this was the last straw of a very frustrating and inconvenient rental.

Rating:

5.0

The manager was very pleasant and professional. He even took a look at my rental situation and offered a more economical option. This was greatly appreciated.

Rating:

1.0

The man that was there to help us rent it did not help us at all, he was rude he told us to complete it online, once we did he told us it was not done even thought we had added all information and we had no more options or information to add, we let him know and he was getting angry with us telling us it was not complete. Once we got frustrated he started talking to us in a nasty way and laughing . It was a gas station and he kept leaving us to go help other people when we were there first. It took an hour and a half to get the truck. This location was the only one open and I needed to get the u-haul. If there were other locations we would have left that place. He was making no sense and would not answer any of our questions, after an hour and a half he handed us the keys and that’s it. He did not tell us how any of it worked what we had to do to return it. When we got in the truck it only had 1/4 tank. It was about 50 miles and what if we needed more? He did not help at all and I do not recommend for anyone to go there for a u-haul. He did not try helping us at all and did not make this process easier for us. We let him know we only needed 30 miles. Once he decided to help us he just asked us the same questions we had already answered online and proceeded to charge us for 100 miles. I understand it’s by mile and you guys will only charge us for that but we said we did not need any more than 45 to be safe. Once we looked at the receipt he added 100 miles. We did not even know what we were being charged for and he did not have any interest in telling us. I hope you guys find a solution to this because I’m sure we are not the first people he greets with “you have reservation? If not go online let me know when to give u keys”.

Rating:

1.0

My uhal had no battery then it over heated and I had to keep jumping it

Rating:

3.0

I still waiting for my refund

Rating:

5.0

just told me to park anywhere and did tel what the next step where getting my recipt back

Rating:

2.0

The clerks are way too aggressive and dishonest

Rating:

5.0

It was very nice

Rating:

2.0

The truck had a Crack pipe in the cup holder and I asked for a discount and said no.

Rating:

2.0

They did not have a dolly that we reserved. They said they would remove it from my bill. I was still charged. This was the third location I was sent to because they didn’t have a truck. My reservation was made over a month in advance. The first truck was dead. The truck that finally worked was out of gas. Customer service has “filed a claim” but didn’t give the discount for trouble, didn’t remove the excess charges and now want a toll for $3. I will never use U-haul after almost two decades of being a repeat customer. Never again.

Rating:

5.0

None! Great service

Rating:

3.0

I wasn’t reimbursed for going over the gas replacement.

Rating:

5.0

He was very courteous and the process was very quick

Rating:

2.0

Didn’t have the dolly’s I requested so we had to move without them. I would have went to a different location if I knew they didn’t have them.

Rating:

3.0

I ordered a hand truck, not included and was told “sorry” and was forced to go to any location to rent one.

Rating:

1.0

I rented ,I used for two hrs not even 50 miles we returned the guy told us everything is ok and now they try to charge us 195 dollars

Rating:

1.0

Not only was the truck filthy but I was charged for safe move without my permission! I was my 15.00 back because you do not have the right Ti change me for an optional fee. I am livid and do not appreciate deceptive practices.

Rating:

4.0

I requested online service check-in/out, but you do have to go into the store for the keys, which I don’t particularly appreciate because it’s an active gas station. Therefore, it’s hard to manage the store plus handle Uhaul stuff. The people are nice which is a plus

Rating:

4.0

I returned the truck filled with the same amount of gasoline I found. however, they charged me for 2 gallons. I didn't understand.