This was, by far, the worst truck rental experience I have ever had. The first location never opened at all and there was no equipment available that was even close to the truck I reserved. Your customer service rep was helpful in finding another nearby location with a slightly smaller truck, but this location was horrible. This gas station/mini mart had two employees, one of whom was at the register, and the other who appeared to be the manager. Both of them were totally uninterested in helping me, and only made time for me when the store was completely cleared of retail customers. It is clear that this is a low priority sideline for this location. When I returned the truck later in the day, the same team was still in the store. The register clerk asked me to wait so he could handle at least 5 retail customers before taking my mileage and gas information, which took all of 30 seconds. The manager was putting quarters into a Silver Falls pusher slider machine, trying to hit the jackpot. I've had better customer service in third world countries.
Peter W.
Causeway Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Riverview, FL 33578
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Customer Reviews
- 3.5 Average Customer Rating
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The fat guy that worked at 3pm on 3/20/2023 was very unprofessional. Upon returning the truck he refused to get the return mileage, refused to return the dolly inside the store, refused to give a receipt then threw the keys at me so I could get the mileage and dolly. He was fat, rude and lazy. If you see this person turn around and go rent from another location. This kind of person will almost make you do something that will make you end up in jail.
Tanya A.The truck was pinned by another truck when I went to pick it up and has MAJOR front-end suspension problems. The truck was not safe to drive!!!
Brandi C.Be more transparent with the information and charges get paperwork to ghd tenter no matter where it's rented from
Curtis D.I rented $29.00 truck and they charges me $100.00 for truck saying it was a deposit and I have not yet received my desposit truck was not on full and I put gas back in how I got it. When returning truck they expect me to fill it up I explained to man it was on full so I returned it the same way. The man did not really no what he was doing. I hope I get my deposit back without haszle
Sheila B.