Customer Reviews for CC Computers
(U-Haul Neighborhood Dealer)

Rating:

2.0

The U-Haul/computer store reeked of cat piss and smoke. The worker also added insurance which I didn’t request. Horrible.

Rating:

2.0

Questioned rates, got the insurance claim denial runaround deflection claiming zero ability to influence any charges whatsoever. "Its uhaul not me" and I dont control it, etc. But you can make adjustments reasonably, sir. I was exhausted from moving in the heat and a bit irritated, granted. But guy played the dont attack me card which was not happening. He's perfect for this type of operation though, with misleading advertising for $20/day....read the fine print. Tell us clearly up front people, in detail, not just this is the rate, AFTER piling on hidden varuous speicific fees. Im quite certain this is futile and moot, but I'm happy to post socially and plan too as well. That said the guy was nice and polite, until I Questioned things. Defensive as all get out when I vented a little, toward the ubiquitous you-haul, lol. Its comical really but the van was perfect and served well. Nice guy otherwise. Peace ✌️

Rating:

4.0

Location was fine, building is wrap around so you don’t have to back up.

Rating:

5.0

Monti is great! Takes great care to see that I am taken care of and satisfied.

Rating:

5.0

I will say over and over this is the smoothest uhaul experience possible. I have already recommended him. Amazing to work with. Flexible. Reliable. Greatly appreciated!!!!

Rating:

5.0

Great experience.

Rating:

5.0

Yet again an amazing experience! I have already recommended him to others. I've rented from uhaul for years and this was hands down the best overall experience! Thank you so much!

Rating:

5.0

Monte went above and beyond to ensure that we were good to go. He was helpful and gave us great instructions as far as the toy dolly and truck. 10/10 for Monte. Give this man a raise he is totally awesome!

Rating:

5.0

Super helpful, friendly, and accommodating

Rating:

5.0

I did accidentally leave a screw driver that I'm hoping they still have. The entire experience was wonderful. Greatly appreciate the service from start to finish. Thank you!

Rating:

5.0

The gentleman who helped with truck pick up and drop off was excellent and went out of his way to make our day easier.

Rating:

5.0

Great service, friendly and fast.

Rating:

5.0

All is good

Rating:

4.0

Nice, down-to- earth attendant. Very sincere and accommodating.

Rating:

5.0

Customer service at this location was superb. 10/10 for quick in-and-out service, with everything clean and working. I will 100% be renting from this location in particular.

Rating:

5.0

Nothing, he went above and beyond for us in ways he didn’t have to. Gos truly brought us to the right place and I can’t that him enough.

Rating:

5.0

Monti is always so great, we’ve been renting equipment from his specific local because he’s always so pleasant and always have the equipment available even with short notice

Rating:

5.0

Fast and easy pickup

Rating:

3.0

The process to check in with the app and have a secondary contact confirm identity was a bit much.

Rating:

5.0

Perfect location,low traffic area, friendly environment,(keep up the good work guys and gals)

Rating:

4.0

The salesman was very nice and accommodating. The whole process was very easy and only took about five minutes at the counter.

Rating:

3.0

Again, no help! Just drop the trailer over there. No help at all.

Rating:

3.0

Make the customer clean behind themselves,

Rating:

5.0

Allow one way rentals with trailers

Rating:

1.0

The business owner is lucrative, business office is a mess, charged unknown fees without consent.

Rating:

3.0

Just don’t promise customers something you can’t give, he said he would not charge us for a day if we brought it back by the morning, & still charged my card. Then he tried to say that we didn’t return the uhaul when in fact it was already there. I feel like he only said he would give us that day because he wanted us to keep it longer so he could charge us. Recommend if you’re renting from here just know your exact days you’re renting & don’t take any deals from him.

Rating:

3.0

Offer assistance hooking up the U-Haul equipment to the tow vehicle and checking lamp operation with the driver. Explain the safe and proper way to load and secure the vehicle to the tow dollie.

Rating:

5.0

Very helpfull

Rating:

5.0

Very helpfull

Rating:

5.0

Absolutely top-notch customer service!

Rating:

3.0

I felt gaslighted by on-site agent who apparently added a safe move service at store that I did not approved. I declined that service at point of reservation bc I had ample insurance. I felt taken advantage of because agent appeared to know I couldn’t track my original reservation and said to take up issue w customer service.

Rating:

5.0

No improvements possibly needed. Mr. Cox was super helpful.

Rating:

5.0

Monty at 7149 was not only helpful but very inspirational. I have used Uhaul in the past but this was by far the best experience I have had with any customer service.

Rating:

5.0

There was mulch/dirt in the bed of the box truck from the previous user

Rating:

5.0

The customer service we received from P.C. Cox was fantastic. There is absolutely no room for improvement.

Rating:

5.0

all perfect

Rating:

2.0

The truck I had needed a front in job I damage a car trying to turn that truck in a parking space The lady will contact with information I tried to inform the man the day I returned the truck but was leaving at the time of my return Sorry but this experience have really upset me 😳😳😳🙏

Rating:

4.0

Easy experience. No issues.

Rating:

1.0

It took over 40 minutes just to be able to actually pick up the U-Haul through the app, and took 20 minutes for a live agent to check my info.

Rating:

4.0

Latch on rear foor not functioning properly. Rental agent very kind and generous.

Rating:

1.0

This location altered online transaction to charge me double . In addition owner told us we could return to any location. Since contract was altered there was no clear return location and no one knew where to advise is to drop off. We ended up driving an hr out of the way with great difficulty finding location. The final drop off location agent in Myrtle Beach was great ,took care of us and did not charge us extra milage. Stay away from this location 7149 Staples Mill Rd Henrico, VA 23228......Absolutely the worst. We got partial refund but that didntt come close to compensating us.

Rating:

3.0

Fix the app and reservation system. I showed up at 7:40 for a 7:00AM reservation and could not pick up the truck without calling in. The rep. changed my reservation time to 8AM and then the app would work, although it was unclear where to start the process in the app. Rep. recounted she had the same conversation "1,000 times a week". Also, the license validation didn't work because it was behind clear plastic, but that really slowed the process up. Took me over 30 minutes to get the vehicle using the "easy app" to pick up the vehicle.

Rating:

5.0

It’s all good.

Rating:

4.0

Very nice man & welcoming.

Rating:

4.0

The owner was amazing and very helpful given we were trying to get back home with basic supplies after days of trying to get out of WNC and hurricane Helene. The trailer was rough! No way to padlock the trailer on our hitch. The latch mechanism on the door was not closing, needs replaced. Chains useless. Way too long and would hit the ground and flip the trailer in an emergency.

Rating:

5.0

Great Customer Service