My only complaint is that I did not get the equipment I had rented, which would have been really helpful. I didn't have time to ask about it and the shop was closed. I would not recommend the self check-in in the app, unless you give yourself at least 30 minutes before your pick up time. Having to wait to have my identity verified through a customer service agent was really frustrating and so many pictures to be taken. It just takes a while, I'll go back to the counter next time.
NICOLE B.
CC Computers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23228
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Customer Reviews
- 4.5 Average Customer Rating
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The guy at the pickup site was very helpful! I do not recall his name but I would not hesitate to rent from his location again. My only complaint with the whole rental experience was trying to use the U-Haul app to book . I did not feel like my request for 9 days was excessive but it was a bit of a conundrum to book for that time period. Next time instead of using the app I'll probably just call a representative and have them book for me.
brian M.Staff was friendly, location is a decent ways away from the vehicle (across a very large parking lot), the store had a severe cat urine smell as well as cat food strewn about the floor and was generally not very clean. Only bad part of the experience was having to go inside that store.
Thomas B.I had initially chosen another location for my rental, and the day before was texted that my chosen vehicle was at this Staples Mill location - only to arrive and for them to offer me a completely different vehicle. Office was weird.
Sabina V.Very clean truck. Super friendly staff. Welcomed me with open arms.
Shannon E.