Easy experience. No issues.
AVERI Z
CC Computers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23228
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It took over 40 minutes just to be able to actually pick up the U-Haul through the app, and took 20 minutes for a live agent to check my info.
Drake BLatch on rear foor not functioning properly. Rental agent very kind and generous.
ELIZABETH GThis location altered online transaction to charge me double . In addition owner told us we could return to any location. Since contract was altered there was no clear return location and no one knew where to advise is to drop off. We ended up driving an hr out of the way with great difficulty finding location. The final drop off location agent in Myrtle Beach was great ,took care of us and did not charge us extra milage. Stay away from this location 7149 Staples Mill Rd Henrico, VA 23228......Absolutely the worst. We got partial refund but that didntt come close to compensating us.
Janice CFix the app and reservation system. I showed up at 7:40 for a 7:00AM reservation and could not pick up the truck without calling in. The rep. changed my reservation time to 8AM and then the app would work, although it was unclear where to start the process in the app. Rep. recounted she had the same conversation "1,000 times a week". Also, the license validation didn't work because it was behind clear plastic, but that really slowed the process up. Took me over 30 minutes to get the vehicle using the "easy app" to pick up the vehicle.
ALEXANDER R