Customer Reviews for CC Computers
(U-Haul Neighborhood Dealer)

680 reviews

7149 Staples Mill Rd   Henrico, VA 23228

(804) 767-8215

Location Hours

  • Mon-Fri: 8:30 am - 7 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(804) 767-8215

7149 Staples Mill Rd
Henrico, VA 23228

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 7 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Was really helpful in a stressful situation and made it much easier for the move, despite the original reservation error. Best service experience I have had with U-haul.

Nicholas S. 
Rating:
1.0

The owner was rude and also scam me over petty few dollars its ok tho

Vincent G. 
Rating:
5.0

Great customer service. clean equipment :)

saeed Z. 
Rating:
3.0

I rented the U-haul in 3 different increments and I noticed on my last billing statement that the price per mile went up drastically. I felt that I was taken advantage of. I called into the office instead of going in person to keep the U-Haul as I needed it. The billing statement would be e-mailed to me.

sharon F. 
Rating:
5.0

Customer did not leave a comment.

Valria A. 
Rating:
5.0

Friendly and great service!

Terry F. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Stephon W. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
1.0

The guy who worked there made me bring his Uhaul back. I originally wanted to drop it off at Chester (where I moved), then he told me if I bring it back he won't charge me for it, because I didn't have any reason to bring it back to him. My total charges were suppose to be $88. He ended up charging me $135. For extra 40 miles that I put on it driving it back. I didn't need to drive it back. He asked me to do that saying he will take it off and will make a better deal. He is a fraud and I'm going to complain to the Censes Bureau of it doesn't get resolved

Evgenia K. 
Rating:
5.0

Very nice gentleman! Very helpful and kind.

Mariea J. 
Rating:
5.0

Nothing . It was a breeze.

Darien C. 
Rating:
5.0

The rep present at the pick-up location was very helpful and patient during the process, as I didn't have the proper equipment (trailer ball pin) to start with. He made the right suggestions and guided me to have the trailer properly hooked up. It made for a very pleasant pick-up and drop-off experience. Being open on a Sunday was also helpful and an added bonus.

Awais M. 
Rating:
5.0

Customer did not leave a comment.

donna C. 
Rating:
5.0

The gentleman was very friendly and helpful.

John D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

whitney H. 
Rating:
5.0

Customer did not leave a comment.

Whitney B. 
Rating:
4.0

Customer did not leave a comment.

elsie M. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Best uhaul retailer we have been to! The man to help us was very polite and went above and beyond for us. We will for sure be using him for further moving needs.

Mitchell O. 
Rating:
4.0

Great customer service!

elsie M. 
Rating:
5.0

Nothing. It was great.

Joan H. 
Rating:
5.0

N/a

Tia G. 
Rating:
4.0

Sideview mirrors could not be adjusted. They need to be adjustable.

Ashli S. 
Rating:
5.0

The reason why I will recommend customer to this location because of the person that works there he was outstanding loving careing etcetera because I can keep going on why was there I met a four-legged friend and she was adorable too

kim C. 
Rating:
5.0

Great person there helped me with everything..He gets a job well done

Charles M. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
3.0

Customer did not leave a comment.

farideh A. 
Rating:
5.0

Customer did not leave a comment.

DIANA P. 
Rating:
5.0

During the Covid Pandemic, the interior and driver equipment such as steering wheel, seats, door handles, and the entire interior should be wiped with disinfectants. The steering wheel, radio and the interior was very unclean and sticky substance was on the radio, AC knobs, and Steering wheel.

San M. 
Rating:
1.0

Towing equipment was rusty. The most annoying aspect was the attitude and the rudeness of the gentleman that rented the equipment. He didn't want to give explanations for the charges, didn't want to check gas level when I returned the truck. Very very poor customer service. AVOID THIS LOCATION LIKE IT WAS COVID IF YOU CAN.

Domenico C. 
Rating:
5.0

Customer did not leave a comment.

nicole A. 
Rating:
5.0

Customer did not leave a comment.

JIM N. 
Rating:
5.0

Best U-haul agent that i have used and I am a frequent customer of U-hauls nationwide.

WILLIELINWOOD S. 
Rating:
5.0

Everything was good. Im a big person and only issue i had was getting in and out of truck but thats on me. Truck was clean and rode/drove good

Harry M. 
Rating:
5.0

Staff very friendly and extremely helpful! Would DEFINITELY recommend this uhaul location to anyone and will definitely use again.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Owner was very helpful. I would highly recommend this location!

Jesse H. 
Rating:
1.0

I was not provided with either dolly. I then spent an hour on customer service and had to go to another location. Moreover, the individual running the shop claimed he called me but my call logs have no evidence of that. Furthermore, when speaking with the individual running the shop I was made to feel uncomfortable nor were any COVID 19 precautions followed (i.e. no mask, requested i had the keys back to him, no hand sanitzer).

David R. 
Rating:
4.0

Be upfront with charges and be willing to print a receipt upon return of the truck when that occurs during business hours. The owner of the place would not print a receipt for me, insisting I would have to wait to receive it by email. I got the receipt the next day.

david S. 
Rating:
5.0

Absolutely fantastic service at this location! Will definitely be recommending to anyone I know needing Uhaul services!

rachel D. 
Rating:
3.0

Didn't seem overly concerned and no clear instructions regarding drop off spot or process. I stood outside with the trailer waiting for someone to check me in. Finally told me to just disconnect and leave it. Never before have I not had to checkin.

Don D. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
5.0

Mr. Cox was very accommodating, had good service well maintain equipment

Harold R. 
Rating:
5.0

Excellent and friendly customer service. Very quick process. Thanks for the great experience!

John T. 
Rating:
4.0

Customer did not leave a comment.

MILLER L. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Terrence C. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
3.0

You can take that $19.95 plus mileage sign off your trucks. I spent $110 just to move some furniture around town which is ridiculous. You should have one set rate for in town use. Mileage should come in to play when you are traveling out of your city limited

renee W. 
Rating:
5.0

Customer did not leave a comment.

anthony B. 
Rating:
5.0

Customer did not leave a comment.

Davon J. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
2.0

I was overcharged and the guy at the store forgot to take of the charge for the dolly even though we didn't use it. I was charged an initial price which I have a receipt for. Then I was charged an additional amount which was not explained until I called the store and spoke to the guy at the store. He explained to me that it was for exceeding the 30 miles I estimated I would use, but the mileage we used was only 24.9. Therfore I used less than I thought we would and was still overcharged! Can someone please explain why this is? So far this experience has been less than enjoyable.

Casey R. 
Rating:
5.0

Customer did not leave a comment.

Lynn T. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
1.0

They got on the hours open until 8pm on Saturdays I got there at 6:15 pm and no one was there. I was frustrate because I got all day trying to get the Trailer and almost leaving without it but support help me to do.

FRANCISCO N. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Owner was very friendly and helpful. I will definitely return to this office when I need to rent a truck or trailer.

jim E. 
Rating:
5.0

Prompt and nice. Very helpful.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Went very smooth

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

Abdellah B. 
Rating:
5.0

Customer did not leave a comment.

Abdellah B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

He is doing a Excellent job, very very friendly, keep up the good work.

steven M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

This gentleman may be perfect.

Earnest W. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Jingwen C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Monty was extremely personable and helpful. He made a very stressful morning more bearable.

Ellen R. 
Rating:
5.0

Customer did not leave a comment.

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
3.0

Customer did not leave a comment.

Armani G. 
Rating:
4.0

Very please with the service. Will be returning to this location...

Jason K. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Do not do business with Andy's. They are a small dying store and do not take care of their customers while openly lying and misleading the customers specifically about the need to make a reservation. Liars

SUSAN B. 
Rating:
1.0

The guy ( I don't know he's name) he works there is very ignorant . Also even if small amount he charged me for extra mile. when I get the truck it was 2106 mil (I have a picture) and when I returned 2119 but he charged me for 14 miles. Also with out my knowledge he charged me $10 for CDW coverage I don't know what is that for. I called him in the next day to ask him about the charges but he keep saying he can't understand me.

ANEMUT A. 
Rating:
3.0

Customer did not leave a comment.

Ivan G. 
Rating:
1.0

1. We reserved a 26' truck and was given a 20' truck without explanation or apology. 2. The middle seat in the truck moves back and forth so it is not safe. 3. When I called the location (CC Computers) to inquire as to the reason we got a 20' truck and the company policy his only response we "sounds like you're looking for a fight". He was very rude and completely unhelpful. We rent a truck almost every weekend We will never use this location again, even though it is the most convenient.

Nat C. 
Rating:
5.0

Customer did not leave a comment.

carrie E. 
Rating:
5.0

My experience was great.

Angela J. 
Rating:
5.0

Wonderful check-in experience. Friendly staff, smooth process.

Kristen Q. 
Rating:
5.0

Customer did not leave a comment.

Jimmy P. 
Rating:
1.0

The truck rental was 2hours late. No one notified me until I got to the location, once I arrived the dealer said I should try to call uhual if I have a problem. Very unprofessional. There was a truck that I needed in the parking lot, the person on the phone lied and said that it was already packed with someone else's stuff that was not true once that family arrived they showed us it was empty. The delay without notification messed up the plans of the movers etc.

Deonte H. 
Rating:
3.0

The manager or owner isn't super professional and he's often late arriving

BROOKEMARECHAL P. 
Rating:
1.0

Horribke customer service. Changed my reservation without notifying me

Jeremy R. 
No reviews have been submitted for this location.

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