The truck that I rented blue stuff Hotstix name all over my foot ankle and leg the entire time I was driving it I almost had to pull over it was so uncomfortable and dangerous I reported it to Toya So that that truck will not go out to anyone else again until it is repaired it's very old it had tremendous high miles probably should not have been on the road at all but it really hurtCARESS B.
Customer Reviews for CCLA Perkins
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to deal with three locations . Fist one the truck was not returned broke downâ€¦..next one uhaul sent me To did not have a truck . The this location was awesome . The rep was awesome I would go backJAMES D.
Very easy return, very courteous receptionist.DWAYNE E.
Customer did not leave a comment.Kirt C.
Customer did not leave a comment.Eugene S.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.SARAH M.
Customer did not leave a comment.Doreen M.
Great experience!JONATHAN R.
Customer did not leave a comment.Brandon M.
Both of my dollys were missing.Kolbie E.
Customer did not leave a comment.Paul H.
Using the app to pickup and return the truck was excellent.victor A.
Customer did not leave a comment.Angela L.
Quick, easy and very helpful staff.JEFFREY J.
Worker at the time of pick up was rude and cursed at other customers. Worker had a heavy use of profanity out of anger.DUSTIN M.
Customer did not leave a comment.DAVID I.
Though this location was good and the customer service was great, I was not happy to have to drive 20+ miles when there were 2 uhaul locations less than 2 miles away from my house. My bill would of been a lot cheaper had I not have to do this. The option to pick up and drop off at another location wasn't even allowed. Outside of that, it was an easy transaction.JARED B.
Not a thing as far as I'm concerned. The lady that checked me in and out was thorough, very helpful and extremely courteous. She is an excellent person to represent your business.Harold D.
Customer Service was excellentLOVIE G.
Extremely helpful.CLAY L.
The AC in the truck was broken and there was an exhaust leak in the cab of the truck that made myself and my two boys sick. It was over 100 degrees outside, the move was miserable.Clayton K.
Returned after hours. Process worked well.Daniel D.
yall advertise that local trucks are $39.00 i got charged $115.00 and then $ 65.oo for mileage and then charged me a $3.00 drop off fee because said wasnt the right location and then on to of that the employee couldnt find aclose one i found it and she said it didnt matter where i dropped it off NOT HAPPY yalls SERVICE/ADVERTISING SUCKS!!!!!!!Kirby P.
The truck was still dirty on the cab but was not an issue. The cargo bay was ok, I swept the back to remove all of the dirt laying in it before returning to the location.Daniel D.
Customer did not leave a comment.Ta G.
Nothing wrong with location service at all. The issue is U-HAUL - The entire online interface is incredibly confusing and not user friendly. I had a confirmed reservation and was not aware that that did not actually reserve me a truck... the confirmation had no information to lead me to believe that they first had to assign me somewhere - it literally congratulated me and told me to show up at the location at the time I had picked- SHOULD have said we will update you when we have placed your order. I called about something else only to find out I did not have the truck and the customer service agent was incredibly rude. Moving is already stressful they need to do better. Absolutely terrible experience.Julia L.
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.GRADY J.
Manager of CCLA Perkins was very helpful, however clerk that assisted me at first had an attitude and was not customer friendly. She was abrupt with her answers and gave a little information as possible, she was almost rude.Herb B.
Just keep up the good work!Robert C.
Super easy and fast. No problems whatsoever. Highly recommend ??Kirk S.
Customer did not leave a comment.KEVIN Y.
Customer did not leave a comment.Brian G.
We reserved 2 dollys, there were none at pick up. They told us to come back next day. Location clerk mentioned she did not know anything about the dolly, and they only had one in location. Called CS they said we needed to rent another dolly and pay out of pocket and pick up at a location 20 minutes away.Gregory L.
Customer did not leave a comment.Lisa T.
Customer did not leave a comment.Ira R.
Worst personal attitude and customer serviceAdel C.
Customer did not leave a comment.Lee H.
The employee was very friendly. I did not have to ask about the process of dropping the U-Haul off as soon as I got out of the truck and walk tours the entrance she was standing right there and she immediately greeted me and started to explain the process of dropping off the U-Haul very professional.Deborah H.
People super nice. the truck inside and the rear back was very dirty. looked like the people moved landscape stuff and did not clean it up.Robyn E.
Mrs. Denise was awesome! She was very helpful! When I went in to pick up my truck the key was lost. it took 2 hours to locate it inside the back of the truck under the ramp. Mrs. Denise helped me stay positive and went above and beyond to ensure I got a rental that day. She called around to every location and even called corporate to get me assistance. I went from crying to jumping for joy when I finally got the keys. Mrs. Denise you Rock!!!!Kelly V.
I was liked to, had to use my own gas and money to go to 3 different locations to pick up what I reserved. When i got the truck it was a mess. Trash inside, items left. I had to wait even longer before they let me take the truck. I had to pay a moving company an extra 200$ for having them past the negotiated time. All because Uhaul lied about everything. A manager lied to me about blankets and customer service claimed they didn't care. I'm a disabled vet and this will be on social media with photos. No one should have to deal with this nightmare and being treated like this.Sean S.
Customer did not leave a comment.Cynthia K.
Customer did not leave a comment.Dorzanna S.
Everyone was very nice and helpful. This is the best location I ever been to. Great job everyone.Markenya K.
Ouick and easy return.JOHN A.
I was over charged $58.00. The agent told me to leave my truck and she would email me a recipe. I had to go back and check the fuel level to correct the situation.DON W.
Customer did not leave a comment.Trish C.
Customer did not leave a comment.GRETA B.
Stop recording inaccurate fuel levels! This is the third time this happened to me when using Uhaul. This was probably my last time. I had to take before and after pictures of the fuel so I would have a case. Truly disappointedMatthew H.
Customer did not leave a comment.Darrell D.
The vehicles cabin was a little dirty and I had to sweep out the cargo area of the truck. They also did not have a 4-wheel furniture mover. But they did substitute a 2-wheel dolly which helped.Rex E.
Customer did not leave a comment.Paul P.
Nothing really. Made my move very easy and the person who I dealt with was very nice.Jacob D.
Customer did not leave a comment.leroy C.
Customer did not leave a comment.JOHN M.
Start by getting a new manger at that location the manger that's is there now has a very nasty and bad attitude she gave me the wrong truck with different paper work and tried to front me with someone else uhaul because she screwed up paperwork uhaul will always lost there client with a manger like her so I will not Tell no one to come to that location again thanksBRENDA M.
Great location! Folks are always extremely courteous and very polite! We enjoy doing business with them.DERRICK C.
Customer did not leave a comment.nancy T.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Jacob C.
Charged $90 extra for this locations mistake. This location added over 300 miles to my bill when I went a total of 25 miles. Then tried to add on charges for tires and oil. The truck was returned in PERFECT condition. Field Technician will not return the call even after I called customer service to file a complaint. It is taking all week to clear it up. DO NOT RENT FROM THIS LOCATION.Tiara B.
Customer did not leave a comment.Nelson R.
Customer did not leave a comment.FREDDIE J.
Customer did not leave a comment.KYLE F.
Nothing wrong with the location just the fact that the AC fan was not operating when I picked up the truck. I was instructed to call Roadside assistance. I did that, it took a full day to fix at my home. It worked when the tech left, when I got in the truck to leave at 5:00 am a day late, it quit working as I pulled out of the driveway. I could not wait any longer, 755 miles in the heat with no A/C, miserable. Aside from the A/C not working, all the UHaul people have been great. Some credit was given at this location prior to my trip given the early inconvenience. Losing a day and being miserably hot driving, I am seeking a "full" credit. Again, the people have been great to deal with but expectation of a working truck was not met.Michael M.
Customer did not leave a comment.GISELE J.
The person who handed over the keys to the vehicle told me, the drop of location could be determinded by a phone call to customer service, after I question if it was close to where I was going. It turns out, the drop-off location was more than 12 miles away, out of the way. I was told by a customer service representative that was because "the vehicle had already been re-rented". I've used U-Haul several times over the last seven years, for multiple moves. I was debating with using Penske for this move, this will be the deciding factor for the next move. I will never use U-Haul again. The customer service representative on the phone kept telling me, "I don't know how they come up with that". Train your people to communicate better.Brett B.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.MARCI S.
Customer did not leave a comment.Melanie B.
Customer did not leave a comment.Jimmy O.
Toya had great customer service she was very nice helpful at your Perkins rd locationTina P.
Great overall serviceDANNY C.
Customer did not leave a comment.Kathryn M.
Customer did not leave a comment.Demetrius C.
Staff was very courteous.EMILE M.
Customer did not leave a comment.MARCO G.
Customer did not leave a comment.Dionne B.
Customer did not leave a comment.Audrey L.
Customer did not leave a comment.HENRY M.
Customer did not leave a comment.Danielle S.
Customer did not leave a comment.Mary D.
Customer did not leave a comment.PHILLIP F.
Customer did not leave a comment.Blake J.
Customer did not leave a comment.Kelli B.
Customer did not leave a comment.cynthia O.
everything was ready to go, and return it very easily. I'd like to use it again.mitsuo K.
Customer did not leave a comment.Jimmy O.
Customer did not leave a comment.Joey T.
Smooth experience, would not hesitate to use again.Je'Nay R.
At first, they charged me double the rental period rate and insurance rate (2 rental periods). I assumed this was because we returned the key after hours at 2:30PM on a Saturday but the time they recorded as "returned" was 8PM, which was after the 6 hours we'd requested for rental. I called CCLA and asked about the double charge, and within 2 hours I'd received an updated receipt with the second rental period charges removed. The lady on the phone was very nice. I recommend, just be sure to check your receipt for extra charges!Catherine N.
New equipment and great peopleBill W.
i wish i would have known about the deals at this location before i booked my storage very clean very friendly.Candace M.
I order my u-haul at a different location online at a place closer to my house. There were no trucks available; therefore my order was re-routed to another location (10 miles out of my way). This means I had to pay for miles when I was told online, that a truck would be available at the original location. Picked truck up and the order ticket was incorrect. The young lady who was working was not helpful when I explained to her my order was incorrect. I had to call u-haul to figure out what was going on. The system billed me for 2 days. It would have been nice, if the lady would have did some problem solving instead of telling me it's right. Spoke with the manger today, and my bill was corrected as promised.Cheryl G.
The Staff at this location is 2nd to none!!! Very professional and accommodating...Please make sure my comments are passed on to them and the folks they report to as I will be following up. As a small business owner it's so hard to have people actually take pride in their jobs. The crew at this location need to be recognized and very publicly! - Woody HeywoodRichard H.
Appliance dolly was reserved on line and confirmed. This location did not have an appliance dolly. This should have been handled at the reservation and not when I picked up the truck.Jeffrey M.
reserved 3 dozen blankets and they had none. They told me to go around to the other UHaul dealers. Took 3 dealers to get the blankets. What's the purpose of reserving all the add-ons you push if you don't have them? The other dealers told me the same thing - they never know what's ordered and most times it's not there.ALAN J.