CUSTOMER BEWARE* If I could leave a 0 stars I would dislocation screwed me told the representative that I wanted a one-way gave her the drop off location and she still put it in as a local when I caught it I called customer service trying to make it right and change the location to drop it off it was supposed to be taken care of after dropping the equipment off at that location I am billed over $5000 for a truck and a auto transport which in return overdrafted my account and the bank closed my account these people are very unprofessional and they cannot be trusted customer beware We're not even trying to make this right with me I will never rent from U-Haul again They have lost a good customer because they wanted to be sneaky and vindictive very unprofessionalbrian K.
Customer Reviews for Cedar Street Sinclair
(U-Haul Neighborhood Dealer)
Rawlins, WY 82301
(Exit 215 Off I-80 Across the street from Days Inn)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: 9 am - 12 pm
Special Operating Hours
- 5/28/2022: Closed
- 5/30/2022: 9:00 am - 12:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person working at the pickup location was great. The rest of my entire experience was horrible. We were required to spend half a day driving to pick up a truck because now a RESERVATION isn't really a RESERVATION. You will get a truck IF you are willing to drive sometimes 100s of miles for it. The size we wanted also wasn't available. I was told if I drove over 100 miles to pick up the truck, I'd be give a reduced rate AND a $50 voucher. Did receive either one. Finally got loaded and hit the road. 15 minutes out from our destination one of their RETREAD tires blows. So not only has their customer service gone to crap, they now rent unsafe vehicles. We called uHaul Raodside Assistance and had to wait nearly 3 hours for a tire change. I will never use uHaul again. And that's too bad. I've been a loyal customer for multiple moves over the years.Mark E.
We picked up the trailer after hours per instructions. No right brake light or turn signal. The trailer had never been safety checked by UHaul! We had to work through many calls to get it fixed the following day before loading. The repair person the wires had rubbed underneath from a previous rental. Should have been inspected!Lenore K.
Customer did not leave a comment.Todd L.
Customer did not leave a comment.Dawn L.
Customer did not leave a comment.terry H.
Customer did not leave a comment.William S.
Keep doing what your doing!!Joseph W.
Sandy was very helpful and kind, availability was great, and she knew all the information to say which made knowledge of what I needed to do so easy!Katelynn T.
Had everything ready for me to pick upRobert B.
Customer did not leave a comment.MELODY LYN J.
Customer did not leave a comment.DIANNA G.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Daniel Davis K.
Customer did not leave a comment.David W.
Customer did not leave a comment.Garth M.
Customer did not leave a comment.Christina L.
Customer did not leave a comment.Michael M.
Friendly. Very helpful and concerned with our safety. Made it easy and convenient.Rick F.
Sandy is wonderful and I would recommend this uhaul location to everyoneMichael M.
Awesome costume service.Shane M.
Customer did not leave a comment.NATHEN DAVID I.
Customer did not leave a comment.COREY M.
Great people to deal with at this locationCHRISTOPHER MALC R.
Perfect!LORI JO S.
Great friendly service.Charles W.
Not much in the way of improvement Very friendly and helpful staff..Thomas H.
Customer did not leave a comment.Glenda S.
Customer did not leave a comment.AMBER DANIELE B.
Customer did not leave a comment.DAVID ALLEN V.
Sandy Weickum was so helpful and friendly. Made it a great experienceTWILA H.
Thanks Uhaul for saving the day. I would also like to thank Sandy from Uhaul in Rawlins Wyoming. You're my hero. Thanks for all your help.STEPHANIE R.
The truck ran well as did the air-conditioning. The 300 mile trip was made without difficulty.james M.
Customer did not leave a comment.Eric O.
Sandy and the Rawlins office are wonderful! I had no issues with the truck, and the move went off without a hitch. Thank you again!Ken M.
Open Sunday, so I don't have to wait an extra day.DONALD G.
The people were friendly and helpful. The location looked a bit run down so I was very pleasantly surprised by the quality of service offered by the two people I interacted with both picking up and dropping off.Mark V.
Have the vehicle at the location where it was reserved for. We had to make a 5 hr round trip to pick up our rental.Michael W.
Customer did not leave a comment.BRITTAN G.
Customer did not leave a comment.ALEKSANDR L.
Sandy does a very good job keeping the equipment clean and has excellent customer service. I wish more of my uhaul rentals went that well.Shannon Z.
Customer did not leave a comment.Kyle B.
no clear signage for weekend / after hours drop / returnJon L.
Customer did not leave a comment.EDWIN RAY H.
Sandy is always great to us! Fast and friendly service!Destiny B.
Customer did not leave a comment.JOSEPH WILLIAM K.
Not one thing, the two that run it are gold!Michael H.
Not ONE thing! The lady and gentleman that run this location are "text book" perfect! They go that extra mile to make your experience a good one! I'm coming back again the 25th.Michael H.
Customer did not leave a comment.Ken B.
Customer did not leave a comment.Timothy S.
The service was excellent. They went out of their way to help us. I recommend this rental location to anyone needing U-Haul equipment in the Rawlings, WY area.Gregory V.
Great service !!!!Jacob F.
Sandy was very nice and explained everything to us that we needed to knowhenry J.
More inventoryStuart C.
Customer did not leave a comment.Wesley Patrick B.
Customer did not leave a comment.dan W.
The main lobby smelled horribly or cigarettes and made me nauseated, I was unable to stay in the store and had to have my husband check out the vehicle. I am also pregnant and was very unhappy about the second hand smoke I was breathing in. Friendly staff, very unimpressed about the horrible cigarette smell.Kimi B.
Great and very friendly location!!!!Shannon Z.
Customer did not leave a comment.steve T.
Customer did not leave a comment.Frederick M.
Used this location several times Sandy is very helpful and friendly.phil T.
Would prefer to not have to drive 3 hours round trip to pi k up a rental. But service was efficient and friendly.Cheryl G.
Customer did not leave a comment.Alex N.
Customer did not leave a comment.Alex N.
Customer did not leave a comment.JENNIFER M.
Customer did not leave a comment.Karran B.
More trucks.andrew F.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.Sharon R.
Customer did not leave a comment.Samuel W.
No one was at my location when I dropped off the truck and trailer. I understand having a person there costs money, however you rely on people having a smart phone with which to turn in their stuff. Not everyone has a smart phone and although I do, your system couldn't locate me for nearly 40 minutes. This was overall the worst experience I have ever had with Uhaul, from start to finish.Anita H.
Customer did not leave a comment.Barry W.
Customer did not leave a comment.Nancy L.
Very friendly and easy pickup. They called me a couple of days ahead to confirm my reservation.Beverly P.
Very friendly location!!!Ed V.
Customer did not leave a comment.kendra P.
Donna was so nice and helpful. We could not have asked for anything better or more than how she treated us. A-one and highly recommended!Dara L.
Very friendly service, very quick too! Speedy drop off!Dawn P.
Customer did not leave a comment.john H.
The lady at this location was a gem. After getting a call 2 days before moving that we would not be getting the trailer reserved, we had to drive 2 hours to get it ourself. Not the best news when you are driving across the country. She was kind and sympathetic. I am happy with her kindness and still unhappy with uhaul as it was a huge inconvienience during a hectic time.Beth G.
Very helpful location and friendly !!GARY L.
Customer did not leave a comment.Kyle H.
Great to work with. I had to extend the use and drop off location and UHaul took care of everything without a hitch. (Pun intended there) ThanksChristopher U.
Sandy was excellent to work with.Chris D.
Customer did not leave a comment.Charles H.
Equipment was in great shape, location was friendly and helpful. Truck/equipment rental process went very well.Jeff K.
I had reserved a 6x12 trailer a week and a half in advance. Two days before my move, I got a call from U-Haul saying there was no 6x12 trailer at my pickup location, and the only trailer they had was 5x9. I was a little annoyed, but I agreed to take it. Upon arriving at the location to pick up the trailer, I found out that the trailer they had for me was open air. I really wanted a trailer with a roof so I could fill it to the top with boxes. But since I had no other option, I agreed to take the trailer. I couldn't fit all of my things in the trailer, so I had to make two trips to Colorado, which was a huge pain. And I also had trouble covering the open trailer with a tarp, which also was a huge headache to deal with during the move. I had made my reservation online, and the woman at the pickup location just said that she doesn't like the internet and that she wished I would've called instead. I just don't think that's a good way to run a business. I would not reccomend this location, and I think that, if it's possible, people should choose another location to pick up their equipment.Brad W.
Customer did not leave a comment.Mark D.
Good experience. Great service!GARY S O.
Good staff that went above and beyondJonathon R.
Customer did not leave a comment.Jayson N.
Wonderful location very helpful and friendly young lady!!!Eli G.
Customer did not leave a comment.Ostan W.
No additional boxes were available.Benjamin W.
Customer did not leave a comment.Joshua S.
Friendly and wonderful owners. They were very helpful and welcoming.Mike F.
Quick and easy.Alan D.
The lady employee here went over and above to ensure that we could return our U-Hauls trucks and car carriers instead of driving two hours to Casper, WY. THANK YOU!!!!!Joseph F.
Customer did not leave a comment.charles B.
Just love this location so friendly and so easy to in and out!!!!!Janell G.