Customer Reviews for Cedarhill Convenience
(U-Haul Neighborhood Dealer)

310 reviews

850 Markham Rd   Scarborough, ON M1H2Y2

(416) 284-2914

Hours

  • Mon–Fri
    9 am–7 pm
  • Saturday
    9:30 am–7 pm
  • Sunday
    10 am–7 pm

Services at this Location:

Contact Us

(416) 284-2914

850 Markham Rd
Scarborough, ON M1H2Y2

Services at this Location:

Hours

  • Mon–Fri
    9 am–7 pm
  • Saturday
    9:30 am–7 pm
  • Sunday
    10 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

HOZAIFA P. 
Rating:
3.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Saminderjot S. 
Rating:
3.0

This is a busy retail convenience store. She is by herself trying to please everyone that walks in. Took way to long to get the paperwork underway. If I was not in a rush and didn't mind hanging out for twenty five minuets. Ok.

ralph R. 
Rating:
4.0

Customer did not leave a comment.

Barath J. 
Rating:
5.0

Customer did not leave a comment.

Ritik B. 
Rating:
1.0

Shop owner was very rude and shouting. Worst experience.

Suresh K. 
Rating:
4.0

I was a bit worried on this location because of previous reviews. However, everything turned out smoothly. Dealing with the store was very easy with just a bit of language barrier. What I like is the owner inspected the truck as soon as I returned it and she told me what the charge will be which was exactly what I expected. In the other location, you just have to return the key and it will take about 2 hours before you know how much would it be. If it's not what you expected, you have to call U-haul main line and contest the amount. One thing I would like to note is there was no other customers when I picked up and returned the truck.

Jay V. 
Rating:
1.0

The staff were rude and took them 45min/1hour to give us the keys

Supreetn S. 
Rating:
5.0

Have washer fluid filled. If you do yourself it would be cheaper . Also the back up camera's were great.

john N. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
3.0

Customer did not leave a comment.

Sivaranjan P. 
Rating:
1.0

Customer did not leave a comment.

SaumilVipul K. 
Rating:
1.0

Customer did not leave a comment.

kartikey P. 
Rating:
5.0

Customer did not leave a comment.

Lia K. 
Rating:
5.0

Customer did not leave a comment.

Tapas V. 
Rating:
4.0

Customer did not leave a comment.

sandy E. 
Rating:
5.0

Customer did not leave a comment.

usman H. 
Rating:
3.0

Customer did not leave a comment.

Christine S. 
Rating:
2.0

the agent is not friendly when she asked question instead of simple answer she is shouting to check the email or text i already booked online but it took me over 30 minutes to get the van key

Yohannes M. 
Rating:
5.0

Make phone pickup easier. Website crashes when it cannot get location right away. Privacy settings on browsers also make it difficult to find location settings right away sometimes. Make this easier on your end.

AIDAN B. 
Rating:
4.0

Customer did not leave a comment.

Linda I. 
Rating:
5.0

Customer did not leave a comment.

Kanishka B. 
Rating:
5.0

Customer did not leave a comment.

Chaste N. 
Rating:
1.0

Very rude and not proper behaviour. We called and they said they don't have it. Lady was very rude!

Dhruv B. 
Rating:
3.0

it took 25 min to go through the rental it was slow

STACYD K. 
Rating:
2.0

The location, which is in a plaza, is extremely busy at Painted Post and Markham Road. Tons of cars and people in the parking lot, difficult to get the U-Haul out of the parking spot as it was parked beside a large box U-haul and difficult to see when backing out. The lady behind the counter at the convenience store which is the location of the U-Haul did not speak very good English. Very difficult to understand what she was saying and not very helpful. I arrived on time at 6 p.m. and she made me wait approximately 15-20 minutes in the store because she was dealing with other customers who were getting passports done which is a long process. As well, she would help other customers who came in the store for quick items to purchase while I continued to wait. Most store employee assistance was needed. Definitely will find another location in future. Not happy.

Christine S. 
Rating:
1.0

Very poor behaviour shown by the store people, they told me that the gas tank was half full when in fact it was less than that, I just drove the vehicle out of the parking and noticed this and shown them immediately, they acted as if I drove for an Hour and reduced the gas level, they said it shouldn't be less than half tank and started showing me old pic of gas meter, I said I don't care about that old pic, I am showing you in live about the level, they argued with me and tried to explain me that it is something to do with the ground level where the vehicle was parked initially and can you believe it they asked me to park the vehicle at the same place again and check the gas level, and it was still less than half tank PATHETIC BEHAVIOUR, NEVER EVER RENT FROM THEM, IT IS JUST A WASTE OF TIME.

Himayath M. 
Rating:
1.0

Customer did not leave a comment.

Karanbir S. 
Rating:
1.0

The uhaul was fully covered with snow and when i asked about iy at store she simply denied that i wont clean if you want to cancel the reservation you can but she was not ready to clean it i got late bcoz of the and my apartment owner did not gave me access to lift as i was late i have to wait for 3 hours to unload the stuff i would never recommend this place

NEELKUMAR P. 
Rating:
4.0

Continue to do well, and Customers will be grateful.

Henry J. 
Rating:
1.0

Customer did not leave a comment.

ABDULSAMAD M. 
Rating:
5.0

The person over there is too much helpful. They charged me as per my usage & helped us in each & every situation. I strongly recommend this place for U haul rental. Loved the service...

SAVAN C. 
Rating:
3.0

Good Good

Tilak H. 
Rating:
5.0

Customer did not leave a comment.

yasin P. 
Rating:
1.0

The lady working there was not giving us proper explanation and plus she was so rude and not good service she was giving to anyone coming on the store.

Jenishkumar V. 
Rating:
1.0

A variety store/uhaul experience, I had to upload my license on my phone and felt like I'm doing my own check out service which took time(never had to do this at any other uhaul) and it cost me $85 for less than fours, plus the $20 gas refill! Won't be going back to that location

ANDREWA M. 
Rating:
3.0

Customer did not leave a comment.

SARIM K. 
Rating:
4.0

Customer did not leave a comment.

ALTAFHUSAIND K. 
Rating:
5.0

Customer did not leave a comment.

VIMALAKANTH V. 
Rating:
1.0

Have not received my deposit money .

BIBIR S. 
Rating:
3.0

Had all the information ready to go when I got there. Took a 20 for the guy to get the paperwork uploaded to the time I got the truck.

WILLIAMP M. 
Rating:
5.0

The Asian girl was very helpful.....and service was quick..

RAHULSHANKAR P. 
Rating:
5.0

I have no suggestions and am very happy with the whole transaction Thank-you

RONALDH G. 
Rating:
1.0

We initially waited at the first location for over an hour and no one was there to give us the keys. Then we went to different location and they didnt have the appliance dolly that we ordered so i had to rent one from uhaul, wasted over 3hours for no reason and was backed up on our schedule. Even tho we didnt get our truck when we reserved it at the first location, the customer service rep did not offer any “$50 credit if we dont have ur truck” horrible experience from uhaul overall. I have rented multiple times from uhaul but this will have been the last time.

Qutub khan H. 
Rating:
5.0

Customer did not leave a comment.

ERWIN C. 
Rating:
4.0

Customer did not leave a comment.

Tenloy S. 
Rating:
2.0

They charged me $3 for credit card fee is this how it works?

Mazhar K. 
Rating:
5.0

Customer did not leave a comment.

MAURICE S. 
Rating:
1.0

Poor customer service.

Thenmoly K. 
Rating:
3.0

Customer did not leave a comment.

RADU M. 
Rating:
3.0

Customer did not leave a comment.

YING Z. 
Rating:
5.0

The store incharge is helpful and informative, easy to approach and friendly. The van is exceptionally clean. Very satisfied. Would be happy to recommend.

RENATOFONTANILLA C. 
Rating:
1.0

Had to wait very long before I was attended to. Paid for a dolly that I did not receive but instead received one that I couldn't use and therefore believe that I should get a refund as I did not get what I ordered and so was cheated.

Althea W. 
Rating:
5.0

Customer did not leave a comment.

YOHAN Y. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

Good

aasif C. 
Rating:
1.0

The lady is terrible , rude. First time I experience a worst behaviour from uhaul

PRASANTH V. 
Rating:
2.0

Customer did not leave a comment.

MAULIK P. 
Rating:
4.0

Closer located to renter

David L. 
Rating:
1.0

Pretty expensive..

laiju P. 
Rating:
1.0

The Chinese lady in the store needs to learn how to talk to customers she also delays the process of u- haul. U haul should take away the authority to rent a vehicle from this store as it creates a bad reputation overall

NIKITA H. 
Rating:
5.0

Customer did not leave a comment.

MOHD A. 
Rating:
3.0

The driver cab has a bad oudour please take care of it thanks

FITZ-GERALDRAJ K. 
Rating:
1.0

My experience was very poor. I had booked a van for a location on Queen Street in Toronto and less than one hour before the pickup time I received a message that moved my pickup location to Scarborough. I had no way to get to the new location and so had to borrow a car from a friend. When I arrived at the new location the van was not there. I was forced to upgrade to a larger truck, which I did not need, and the attendant was unable or unwilling to honor the van price. So as a result I wasted an entire day and paid much more than I had anticipated for this service. The support was also very disconnected and attendants did not seem to have any power or knowledge to support. I will not be using U-Haul services again. Steve Broadbent

Stephen B. 
Rating:
5.0

The overall process little longer, I think I spent 30 minutes to rent and 30 minutes to return but overall experience with the location is satisfactory

aynkharan K. 
Rating:
4.0

I was asked to do an online check in so that the in person experience would be quicker. This was not the case as it appears we had to reinput information. Service rep was friendly which helped.

Shawn F. 
Rating:
3.0

Customer did not leave a comment.

Anil B. 
Rating:
2.0

They over charged me

SHUBHAM S. 
Rating:
1.0

Van was filthy and I am still waiting on my receipt of payment.

WAYNE LYDELL R. 
Rating:
3.0

The U-Haul experience was great! The store for my pick up was dirty.

eileen M. 
Rating:
2.0

Cashier not so practicing costumers satisfaction. Be nice don't even know the function of the unit.

RIZAL J. 
Rating:
5.0

Covid has tried to make it a bad experience but the lady was really nice and did a very professional job.

USMAN A. 
Rating:
1.0

Bad communication. I am told by the telephone new reservation for replacement of equipment as I had an accident, i went to the rented shop there was no vehicle ready and they said the vehicle was cannot rented. It was a terrible day as an accident and I was moved one place to other and feels terrible that rented uhaul.

Pramesh H. 
Rating:
5.0

Customer did not leave a comment.

Ronnie P. 
Rating:
5.0

Customer did not leave a comment.

Eleonora B. 
Rating:
3.0

Customer did not leave a comment.

Neil F. 
Rating:
1.0

I came there to returnthe van . She told me total is around 67$ but when im checking my account after 2 days igot deducted $96 . If never check my statement i would never know that. Please contact me asap 6475427074

KETAN S. 
Rating:
4.0

Customer did not leave a comment.

WENDY H. 
Rating:
3.0

Customer did not leave a comment.

CHARANDEEP S. 
Rating:
1.0

Extremely dirty van, broken driver side wiper blade, no window washing liquid. The van was covered with 10 cm of snow . The cashier told me it is not her job and I have to clean it my self. Also the emergency brake was broken and hanging under the steering wheel. Scratches on the side of the van were not marked. Very rude store assistant.

Nikolay M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

The vehicle was leaking water and some of my contents got wet. Truck is a bit run down feels unsafe for winter driving. Otherwise good experience at this location.

Thibakar S. 
Rating:
1.0

The person who is handling the system doesn't know how to talk properly and she is so rude i want never book car with U-Haul better go for enterprise or budget Lost a good customer Thank you

Monil S. 
Rating:
5.0

Customer did not leave a comment.

GAURAVKUMAR C. 
Rating:
5.0

Customer did not leave a comment.

Keval P. 
Rating:
2.0

My complaints have nothing really to do with the location, and everything to do with the overall Uhaul experience. We booked a truck for a downtown Toronto location, and in the days before our move once everything else was booked (elevators, friends, kijiji drop offs) received email after email telling us that our time had been moved to the middle of the night and location had shifted. I kept having to check my email, see that my booking had been changed on me, and then call customer service to switch it back. Each time I was moved to a further and further away Uhaul location, even though each time I was assured that the truck would be there and everything was guaranteed. The customer service reps were very helpful and understanding, in the end we received 60 dollars compensation (the $50 guarantee, plus a $10 waiver), but this allowed us to maybe break even on the extra km we had to drive to go all the way out to Scarborough to pick up the truck, and did not compensate us for the extra time and stress of having to be vigilant on my emails to ensure we hadn't been moved yet again. I understand that people don't return the trucks on time or there are mechanical issues, but the company should do more to redistribute their vehicles. I would absolutely never book with Uhaul again, they make it seem like everything's fine until a few days before and then all of a sudden everywhere else is booked and you are left driving an extra forty five minutes each way for a truck. I was also annoyed to discover this location had a 20 dollar after hours return charge, there was no mention of this when I made the booking initially and we had to rush to get the truck back. Again, that has nothing to do with the location, but reflects poorly on the Uhaul booking process that this information is not made clear.

Meghan L. 
Rating:
2.0

There is a message on Dash Board that , Right FRT tire low Add Air to tire.I brought notice to the Uhaul franchiese owner. But, the lady at the Convenience store don't understand the technical glithch of Low air. She said it is Ok and did not done it. Any how how I have to take Cargo van and drove with low air in tire. I have picture in my phone of Low air message, which is proof. The lady was giving more attention/priority to customers who coiming to buy Cigarettee and lotto, etc.

Mukesh P. 
Rating:
5.0

Customer did not leave a comment.

Kowshik P. 
Rating:
3.0

This was not my original pick up location. I was asked to go pick up the Uhaul truck at this location when I arrived at 20 Nugget Avenue location. He informed me of the switch then when I arrived and when asked why he didn't inform me over the phone, he refused to give any explanation and didn't look interested and just handed me a printed copy of the location I had to go to pick up the truck. This inconvenience prolonged my time I had set for my move and limited my booked elevator time. This will be the only time I use Uhaul, as my first time experience has not been a great one and will not be recommending it to anyone.

ted J. 
Rating:
5.0

Customer did not leave a comment.

Roshan R. 
Rating:
4.0

Customer did not leave a comment.

justin M. 
Rating:
3.0

Customer did not leave a comment.

JIGNESHKUMAR S. 
Rating:
4.0

Just communication. Like sitting in traffic. It slowed the process down, but you'll get to your destination. The location was perfectly accommodating & I would definitely return along with recommending this location to others

Rick G. 
Rating:
3.0

Lower prices. It's unbelievable how expensive renting a truck is. Way too expensive per kilometer

JASON F. 
Rating:
1.0

Didn't have reserved item. Parking area way too congested.

Melroy D. 
Rating:
5.0

Quick and easy rent and return!Friendly staff!

Nikolay M. 
Rating:
5.0

Customer did not leave a comment.

MD EMRAN A. 
Rating:
5.0

It was good experience

Jigarkumar P. 
Rating:
2.0

Customer did not leave a comment.

Lawrence L. 
No reviews have been submitted for this location.

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