Had to wait very long before I was attended to. Paid for a dolly that I did not receive but instead received one that I couldn't use and therefore believe that I should get a refund as I did not get what I ordered and so was cheated.Althea W.
Customer Reviews for Cedarhill Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.YOHAN Y.
Customer did not leave a comment.PETER W.
The lady is terrible , rude. First time I experience a worst behaviour from uhaulPRASANTH V.
Customer did not leave a comment.MAULIK P.
Closer located to renterDavid L.
Pretty expensive..laiju P.
The Chinese lady in the store needs to learn how to talk to customers she also delays the process of u- haul. U haul should take away the authority to rent a vehicle from this store as it creates a bad reputation overallNIKITA H.
Customer did not leave a comment.MOHD A.
The driver cab has a bad oudour please take care of it thanksFITZ-GERALDRAJ K.
My experience was very poor. I had booked a van for a location on Queen Street in Toronto and less than one hour before the pickup time I received a message that moved my pickup location to Scarborough. I had no way to get to the new location and so had to borrow a car from a friend. When I arrived at the new location the van was not there. I was forced to upgrade to a larger truck, which I did not need, and the attendant was unable or unwilling to honor the van price. So as a result I wasted an entire day and paid much more than I had anticipated for this service. The support was also very disconnected and attendants did not seem to have any power or knowledge to support. I will not be using U-Haul services again. Steve BroadbentStephen B.
The overall process little longer, I think I spent 30 minutes to rent and 30 minutes to return but overall experience with the location is satisfactoryaynkharan K.
I was asked to do an online check in so that the in person experience would be quicker. This was not the case as it appears we had to reinput information. Service rep was friendly which helped.Shawn F.
Customer did not leave a comment.Anil B.
They over charged meSHUBHAM S.
Van was filthy and I am still waiting on my receipt of payment.WAYNE LYDELL R.
The U-Haul experience was great! The store for my pick up was dirty.eileen M.
Cashier not so practicing costumers satisfaction. Be nice don't even know the function of the unit.RIZAL J.
Covid has tried to make it a bad experience but the lady was really nice and did a very professional job.USMAN A.
Bad communication. I am told by the telephone new reservation for replacement of equipment as I had an accident, i went to the rented shop there was no vehicle ready and they said the vehicle was cannot rented. It was a terrible day as an accident and I was moved one place to other and feels terrible that rented uhaul.Pramesh H.
Customer did not leave a comment.Ronnie P.
Customer did not leave a comment.Eleonora B.
Customer did not leave a comment.Neil F.
I came there to returnthe van . She told me total is around 67$ but when im checking my account after 2 days igot deducted $96 . If never check my statement i would never know that. Please contact me asap 6475427074KETAN S.
Customer did not leave a comment.WENDY H.
Customer did not leave a comment.CHARANDEEP S.
Extremely dirty van, broken driver side wiper blade, no window washing liquid. The van was covered with 10 cm of snow . The cashier told me it is not her job and I have to clean it my self. Also the emergency brake was broken and hanging under the steering wheel. Scratches on the side of the van were not marked. Very rude store assistant.Nikolay M.
Customer did not leave a comment.Daniel B.
The vehicle was leaking water and some of my contents got wet. Truck is a bit run down feels unsafe for winter driving. Otherwise good experience at this location.Thibakar S.
The person who is handling the system doesn't know how to talk properly and she is so rude i want never book car with U-Haul better go for enterprise or budget Lost a good customer Thank youMonil S.
Customer did not leave a comment.GAURAVKUMAR C.
Customer did not leave a comment.Keval P.
My complaints have nothing really to do with the location, and everything to do with the overall Uhaul experience. We booked a truck for a downtown Toronto location, and in the days before our move once everything else was booked (elevators, friends, kijiji drop offs) received email after email telling us that our time had been moved to the middle of the night and location had shifted. I kept having to check my email, see that my booking had been changed on me, and then call customer service to switch it back. Each time I was moved to a further and further away Uhaul location, even though each time I was assured that the truck would be there and everything was guaranteed. The customer service reps were very helpful and understanding, in the end we received 60 dollars compensation (the $50 guarantee, plus a $10 waiver), but this allowed us to maybe break even on the extra km we had to drive to go all the way out to Scarborough to pick up the truck, and did not compensate us for the extra time and stress of having to be vigilant on my emails to ensure we hadn't been moved yet again. I understand that people don't return the trucks on time or there are mechanical issues, but the company should do more to redistribute their vehicles. I would absolutely never book with Uhaul again, they make it seem like everything's fine until a few days before and then all of a sudden everywhere else is booked and you are left driving an extra forty five minutes each way for a truck. I was also annoyed to discover this location had a 20 dollar after hours return charge, there was no mention of this when I made the booking initially and we had to rush to get the truck back. Again, that has nothing to do with the location, but reflects poorly on the Uhaul booking process that this information is not made clear.Meghan L.
There is a message on Dash Board that , Right FRT tire low Add Air to tire.I brought notice to the Uhaul franchiese owner. But, the lady at the Convenience store don't understand the technical glithch of Low air. She said it is Ok and did not done it. Any how how I have to take Cargo van and drove with low air in tire. I have picture in my phone of Low air message, which is proof. The lady was giving more attention/priority to customers who coiming to buy Cigarettee and lotto, etc.Mukesh P.
Customer did not leave a comment.Kowshik P.
This was not my original pick up location. I was asked to go pick up the Uhaul truck at this location when I arrived at 20 Nugget Avenue location. He informed me of the switch then when I arrived and when asked why he didn't inform me over the phone, he refused to give any explanation and didn't look interested and just handed me a printed copy of the location I had to go to pick up the truck. This inconvenience prolonged my time I had set for my move and limited my booked elevator time. This will be the only time I use Uhaul, as my first time experience has not been a great one and will not be recommending it to anyone.ted J.
Customer did not leave a comment.Roshan R.
Customer did not leave a comment.justin M.
Customer did not leave a comment.JIGNESHKUMAR S.
Just communication. Like sitting in traffic. It slowed the process down, but you'll get to your destination. The location was perfectly accommodating & I would definitely return along with recommending this location to othersRick G.
Lower prices. It's unbelievable how expensive renting a truck is. Way too expensive per kilometerJASON F.
Didn't have reserved item. Parking area way too congested.Melroy D.
Quick and easy rent and return!Friendly staff!Nikolay M.
Customer did not leave a comment.MD EMRAN A.
It was good experienceJigarkumar P.
Customer did not leave a comment.Lawrence L.
Not a problem this time, or when I have rented from this location in the past.Lawrence F.
The service was NOT good at all The backside was broken and they did not have replacement. Never returned my money or compensated mejaynam S.
Little priceyRAJEEKARRAN R.
Customer did not leave a comment.NERUANANTHAN N.
Poor customer service.She don't know how to behaviour well.JOBIN J.
Really very bad service. They didn't provide uhaul at time. Even charged extra, actually charged double.Sharanjit K.
They charge me extra on gas and I am not satisfied.I always check the fuel and fill it always whenever I take rentals.very poor customer service .johns P.
Please take the u haul agency from cedarbrae convenience. Lady was so rude and she was so annoying. She charged me 15.55$ for gas even when i already put the gas in van for 10$ for only 15 miles. I am so surprised that one van can take 25$ gas for only 15 miles. And she was rude that i will never go for u haul again if there is no action gonna take against that lady. I checked reviews after and everyone is complaining about her. Still u haul didn't took any action. Humble request to take the agency from that lady.Himamshu G.
It was really convenient and easyTaher M.
Customer did not leave a comment.Saim I.
Customer Service is unacceptable,Rude manner attitude. Knowingly not serving customer as priority way. They serving their store customer as first priority. In future if I need service from U-Haul, I prefer to get from other far location, Not from this location.Shahenazdanu C.
Customer did not leave a comment.GURBHEJ G.
Customer did not leave a comment.abdul B.
Need to nice to people I find not helpfulyusufkhan P.
Don't charge unnecessary to customersBhujal P.
bad customer serviceDELJO T.
Very rude behaviour from the attendant, they should know how to talk and explain things. Should not misbehave with customer.Muhammad O.
Customer did not leave a comment.imran D.
TAKE LOW CHARGE COMPARE TO YOUR WORST SERVICE EVER.Sanjaykumar W.
Not customer friendly at all.rahul M.
Customer did not leave a comment.kruparth P.
Customer did not leave a comment.Kohinoor B.
Had problems with computer and busy with customers. Took one hour to check out vehicle.Dena R.
Customer did not leave a comment.rajhkumar M.
Customer did not leave a comment.dineshkumar P.
Customer did not leave a comment.singh G.
The service was pathetic.When I took truck then fuel tank was 3/4.& when I was filling fuel the fuel niddle wasn't working.So I was continuing filling & later suddenly the fuel niddle reached to Full tank.I talked the guy from where I rented truck regarding to give me credit for extra fuel because it was your device problem,not mine. But he was unprofessional guy.He misbehavior with mein when I asked to give me my receipt of billing amount.Then he said I can't give you anything.Really I will not recommended any body to rent Uhaul.I waste my money.It was your problem & No credit for fuel too.Gautamkumar P.
Convince store owner was very rude and racist and instuled I and my friend... Will never go or use her store again. Please look into it.Akshay P.
I am not happy when I handed back the truck, i filled up more gas and I was not given credit back. I have proof when I collected and when I handed back to the rep. both picture is available to share.Dhiren A.
Customer did not leave a comment.Vincent J.
since U haul involves paperwork, customers should be prepared to wait. There is a signage posted on the wall too. The person at the counter is good at multi-tasking and has a great commercial sense. Conveniently located and has a range of vehicles to offer. I will go back whenever needed.Muralidhar K.
Customer did not leave a comment.Marline E.
The lady in the store was very rude. When I approached the store for renting the truck, she keep me wait 20 minutes saying U Haul customers are treated only after their store customers. She refused to say details about the contract. After returning she was again shouted as to check our mail for payment details. Totally she was mad to CustomerS...when I said about her behaviour...she replied me to do want ever I want . She don't care ....I hate this uhaul really.I never going to use uhaul from any stores anymore.I am ready to pay 100$ Or more to professional movers to move my stuffs to avoid such irritating and intolerable experience.riju R.
very clean & goodsharadkumar A.
The location was very conveniently located for me; clerk was to the point, streamlining the whole process high I appreciated.alex G.
The lady was too rude to begin with. She wanted to go washroom so she was making urgency and shouted too. She threatened us for not renting the uHaul, at one moment we thought of leaving but due to emergency we didnt go away. SHE MUST HAVE MANNERS TO TALK TO THE CUATOMERShiten P.
Customer did not leave a comment.ROLANDO A.
Customer did not leave a comment.Jenna N.
The people in charge are not friendly and seems they don't care about uhal clients at all , trolly I booked was not available so have to take smaller one ,Ahmed A.
Customer did not leave a comment.MAHMAD ASFAK M.
I rented a 15' truck cab. The truck cab was not cleaned. The truck storage area was soo dirty that I had to clean it before I could place anything in it. This was extremely time consuming given I had to get a broom to sweep it out. I informed the lady when I returned the truck and she did not respond. I asked again why the truck was not clean and again she did not respond. I took the insurance as usual yet the lady took at least 5 minutes walking around the truck to see if any damage, etc. My experience with this Uhaul was not positive this time at this location. I had rented here previously and had no problem.David B.
I had a 26ft truck to park in a very busy mall strip. No adequate parking. It was a though to find.Farid Y.
The counter person was good but the parking location is very congested and extremely dirty. It was also hard to identify where the trailer should be parked because it was around a corner in a lane way.Bruce R.
We had to wait an extra 20 minutes prior to the start of our rental, because this location is also a convenience store and apparently they take passport photos too. We had to wait behind a couple getting their photos, and had the processing of our rental interrupted by someone who wanted to buy lottery tickets. The van was dirty, in that it had bits of hay and dirt in the back compartment, and smelled like farm animals had been inside. The front cab had some garbage, which I removed prior to starting the rental, and showed the renter that it was in the van, even though she states she checked it prior. There were numerous stickers indicating damage to the van, which I assume means rather than fix them, they just keep adding them up and taking the damage claims. The van ran, and we used it for what we needed, but as a first time U-Haul customer, that was a poor experience and makes me not want to use UHaul or recommend it to anyone.William M.
The van was smelly and sticky. It feels like someone drop coffee all over the place. Even the steering wheels are very sticky. I wouldnt rent their again.Roque D.
Customer did not leave a comment.SAMAOON P.
Customer did not leave a comment.Vadym M.
Location owner is very rude. She descrininate the people and behave with U-haul customer like a super boss. I will never go to this location again.Jatin P.
Customer did not leave a comment.Bhujal P.
Customer did not leave a comment.YI PING L.
1- the van should be clean. It has some stuff like empty packing box and some paper waste. I cleaned and then use it.. 2- the pricing was very high this time . It supposed to charge me between 50-55 .. instead of that , the total came to $68 .. +gas $15 3- i wish the price is transparent from begging...shashikant P.
When I dropped off the vehicle, there were no other customers in the store. The employee went out to check on the truck and other customers came in. They were served before I was. I understand that it is a Variety store, but I should not have to wait as long as I did.Dean W.