Customer did not leave a comment.Kevin C.
Celtic Speed Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location does not accept returns and is not actually in business at this address. I had to return the truck at another U-Haul location without any guidance or assistance - wait times on hold were 30+ minutes and there is no chat function on the website. Just a huge mess, will never rent from U-Haul again for a one way move.Eric P.
Hard to tell from just the reservation info that we'd have to drive around to the back of the building to find the truck - no signs except for seeing the truck back there - but after that it was smooth sailing, there's no need to have anyone there to help you, just use the uhaul site on your phone and you'll get a code to get the keys out of the lock box. If you need help from someone, maybe do not choose this location as that could get confusing and they're closed on the weekend.Stefan M.
The truck I was given had a horrible odor. Besides that, everything was fine.Joseph S.
Customer did not leave a comment.EDWAR Z.
Customer did not leave a comment.ERIC D.
No WiFi in that location so it was extremely difficult to get service! We had to drive around looking for WiFi just for the app to work! Horrible locationJeffrey A.
Customer did not leave a comment.JAMESJ B.
Customer did not leave a comment.LOUIS N.
Customer did not leave a comment.Christoph C.
Location difficult to find because there are no signs. Now that I know where it is and how the system works I would rent again.Gregory E.
Contactless pick up is a little confusing. It would.be smart to give customers a heads up with what to expect. Perhaps give them an opportunity to upload documents needed beforehand. A passport!? The truck was clean and ready though. Once I got through the process, I was on my way.Valerie G.
Everything is great, easy and fast!MARIMILDR D.
Customer did not leave a comment.Jared E.
The process to retrieve the key was too complicated I spent almost almost 2 hours to get the key from the lock box. I was beyond frustrated.Ndidi R.
The van needs to be cleaned. There is insufficient signage to locate the office.IDA M.
Customer did not leave a comment.BOB P.
Best rental experience I ever hadjoanne C.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Mary M.
My original pick up date/time was for Sunday. When arriving to pick up self truck and following all instructions the truck was completely blocked in by another U-Haul and I could not get the truck out. I then called the company where truck was stored and then were off for the day. I called U-Haul they told me it could be fixed and I waited on the phone back and forth for two hours while they tried to make new accommodations then finally said they would give me another truck on the lot, they then did the contract and gave me the numbers and that truck too was blocked in. They told me there was nothing they could do and that they could only accommodate me at another location which was 45 minutes from mahwah. This was absurd as we were already waiting around two hours I had to cancel my move for the day and try again the following day. The following day all went well however I am now being charged to separate charges and would like an explanation. Our U-Haul experience was horrible and I would never recommenced again to anyoneKaitlyn F.
Great service. No over charges (besides taxes). Quick in-and-outJoel B.
Customer did not leave a comment.terri C.
Customer did not leave a comment.William T.
Customer did not leave a comment.Ariel H.
Customer did not leave a comment.STEVE L.
The staff is great and worked around my schedule. I rented a 15 foot truck and it was in good condition and I had no issues. Finding them isn't difficult, their entrance is in the rear of the office building, with the uhaul trucks standing out front.daniel L.
Customer did not leave a comment.REBECCA B.
The van that was rented had a tire that was very low on air. We notified uhaul and a person came to our location and added air.Frederick L.
The guy was very nice and helpfulLana L.
Olivia was super helpful !Diandra H.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Matt M.
Display in front of the buildingPradeep K.
Customer did not leave a comment.ridgewood M.
Customer did not leave a comment.PHILIP T.
I was serviced like a king truck was great I will be recommending this location in Mahwah to everyone!!!thomas F.
Very efficient and nice to work with. Van was just what we needed to move our dining room set.Leslie B.
It was extremely difficult to find the drop off location. The instructions were terrible and this company's name was not anywhere on the building. The only way I knew that it was the U-Haul drop off was I saw some other U-Hauls parked out back, behind the building. There was no place for me to park so I had to park in front of other trailers. Terrible.Daphne D.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.JAMES C.
Drop off was easyChris A.
Customer did not leave a comment.Mary P.
Running lights on trailer were not working. But puck up location was easy and friendly.Connie K.
First time user, would be helpful to know that setting up a reservation on the phone with the local agent on Friday does not set up your account when you need it on Sunday morning to access the keys. Account set up should be done first, before rental or it does not show up on your account. Sunday morning, local agent number went to voice mail, 25 minute wait on U-Haul 800 number hold, very helpful phone staff walked me through the account set up process, it requires phone-a-friend as a reference so be ready for that. Also, don't drop keys into the lockbox before you realize the 24/7 web checkout service requires photos of the mileage & gas...JAMES R.
Customer did not leave a comment.paige B.
I ordered a van in Fair Lawn NJ for the next day. I was sent to Mahwah (20 mins away) to pick it up. It didn't have EZ-pass and most of NY/NJ is now EZpass ONLY.Michael M.
Customer did not leave a comment.Regina J.
The verification process through your smart phone was terrible and time consumingWilliam R.
Customer did not leave a comment.Jeanne L.
Awesome place!!! Best Uhaul I have ever been to by far!!Ed G.
The gentleman was very nice but the renter in front of me had he reservation held for a pending review. Once I started the pickup process on the iPhone app it hung for 10-15 minutes while my ID was approved. In all I arrived at 8am and didn't leave with the truck until 8:30. Last time I rented a u-haul I walked into a scruffy gas station but I was out in 5 minutes. Your technology looks good but sorely lacks in execution.Joseph F.
Rate hike is ridiculous 10/12 1 day fri-sat 195 miles....239.00 4/14 1 day fri-sat 185 miles....230.00 7/20 1 day fri-sat 195 mi....308.00!!!!!!!!!!!!!!!!!!! total BSPeter L.
Customer did not leave a comment.Necati O.
Dropped off after hoursAnastasia P.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Shaw J.
Customer did not leave a comment.Mark R.
Upon arrival to get my truck rental from a lock box. I was not informed I needed an app on my phone. And I had no battery left, and I'm not phone savvy. So because know one took the time to pre warn me of what was required it took me 2 hours and like 6 people from u haul to walk me through. An awful experience and so stressful. Also when I got to key for my signed truck there was another truck blocking me in. I had to back over a curb and on to grass to get out. Best part when returned uhaul rep gave me a ride to my moving semi 1.5 miles away. Ty Carl BesemerCarl B.
They were very helpful, courteous and overall excellent customer service. Thank you so much!Nadia W.
The number of U-haul trucks parked out back should be an indicator of the location, but given that the entrance is hidden, it is still difficult to locate the place. I highly recommend the addition of signage at the entrance as well as in front of the trucks.Wayne K.
Customer did not leave a comment.Necati O.
Great ServiceRALPH M.
This is one of the best places to rent Uhaul from. They are professional and accommodating.Frank C.
Customer did not leave a comment.Feroz M.
appreciate the customer service person was available all times.Heidi K.
The return policy should have been explained better at the beginning. I dropped the key into the box (because the shop was closed on Sunday) and then discovered I was supposed to take all of these "confirmation photos". I had already locked the truck and was unable to take the photos.Steve L.
Just continue what you are doing, I was very comfortable renting from you.Deborah K.
Customer did not leave a comment.Raymond M.
Customer did not leave a comment.Todd P.
Outstanding facilityGreg C.
Customer did not leave a comment.leszek Z.
Customer did not leave a comment.Renee T.
Customer did not leave a comment.Wayne K.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Bob P.
It was a little hard to find. A uhaul sighn visable from the street would helpYisroel S.
Customer did not leave a comment.Michelle E.
this was an eleven on a scale of one to ten......can't do any better than thatMitch N.
It spends a little time for me to locate the truck and key, as I am a first time user.Danqi C.
Customer did not leave a comment.Patrick L.
Customer did not leave a comment.apurva P.
Customer did not leave a comment.Richard S.
Very convenient and extremely helpful staff .Thomas C.
Customer did not leave a comment.Shannon V.
We love using this place....so easy and so close for us too. Thank you for always going the extra mile when we need your services.Patricia C.
Customer did not leave a comment.Martin M.
Customer did not leave a comment.JOSUE P.
Best rental experience I have ever had. Very professional and accommodating!! Will definitely recommend and use again.Thomas C.
Nothing., this was our 2nd time renting. James, the man we dealt with, is a great representative The location is convenient for us, everything went as planned I did accidentally go thru the EXPass tag lane, but I connected with EzPass and paid the toll electronically. That should hit up wiuthin 10 days ExPass noted.Great experienceDonald B.
Personnel couldn't have been more informative & helpfull. Pleasant & friendly. Service with a smile. Equipment performed flawlessly. A+. ????Greg H.
No problems! Very efficient.dan F.
The dealer was excellent. The online and 800# was not good at all. The 800# said the dealer was open until 8pm he was not. He closed at 4pm and waited around for an extra 45mins just for me. 800# said my reservation was confirmed. It was not. The dealer had no idea if I was going to show or not. And he STILL WAITED. This small independent dealer put more time and effort into U-Haul then the corporate side. That's sad in my opinion.Robert P.
Customer did not leave a comment.John S.
I called the day before I needed the van and a van was not available at the time I needed it. The next thing the U Haul guy said to me almost floored me. He said "wait a second, let me see what I can do, let me see if I can find you one" Celtic Speed is a first class operation. Thank YouPeter L.
Customer did not leave a comment.Susan M.
Had a good experience. They were great. Definitely would use them again.RONALD U.
Location was tough to find. Better signage would be ideal.PIERRE H.
James (owner) was friendly and helpful. Truck itself was a bit dirty. App to note defects with the truck did not work. Overall though, a decent experience with uhaul. Thanks again to James. Very nice guy.brian H.