Uhaul need to upgrade the app for a smoother check out (returning vehicle). It very conveniently works for the check in (pick up your truck), VERY CONVENIENTLY picks up geo location etc. But when trying to drop off, the geolocation does not work. I have pictures to prove it. Since 2020, to date, our company has rented close to $30k in rentals (again, have the receipts to prove it). Last saturday (18th July 2026) I tried to return the truck but due to the app & website & text link not working, I had to take pic proof of return which was 1hr later than the return time, now I am being charged for an extra day. I spoke to an agent today to rectify the issue. Now waiting for a call from the Manager Jimmy, who apparently is the only one who has the authority to reverse the charge for the 3rd day. Lets see what happens. I will escalate depending on the outcome.
DAMMIN S
Precise Truck Repair Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Walden, NY 12586
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- 4.5 Average Customer Rating
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Pete was excellent. Really helpful.
LUIS CThe people at Precise Truck Repair where I rented my truck were very nice and efficient. Plus there was a sweet dog there I got to pet while waiting for my turn!
Yvonne DOwner is super helpful and knowledgeable. Thank you for awesome costumer service.
DANIEL CWonderful friendly effective service !!! Will use site again.
DOROTHY W