Customer Reviews for Central Valley Collision Repair
(U-Haul Neighborhood Dealer)

266 reviews

250 S Burke St   Visalia, CA 93292

(559) 334-3052

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(559) 334-3052

250 S Burke St
Visalia, CA 93292

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jeanette G. 
Rating:
4.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

Customer did not leave a comment.

Roque S. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

JUANA M. 
Rating:
5.0

Customer did not leave a comment.

Mary Louise N. 
Rating:
5.0

Clean environment and courteous employees

ALAN C. 
Rating:
5.0

Honestly it was great and simple. When we dropped it off the guy was there to take the keys and park it for us.

Ninette G. 
Rating:
5.0

Did not like the quarter fuel tank requirement. The fuel gauge was slightly under a quarter full at the time of pickup. I returned after putting $25. of fuel in tank. I drove the truck and put 27 miles on the odometer. Since I am unfamiliar with mpg and size of tank, the next U-Haul customer benefited from my generosity.

Lillette Q. 
Rating:
3.0

It was very difficult to do contactless pick up. When taking a pic of the drivers license it kept denying us. It mafe me enter 3 different people and they called my parents to verify us renting and still dont authorize it. I called and was on hold for 25 minutes before speaking with someone. She was super helpful. For some reason your system scanned the license as expired (it was not) and i was forced to be the driver even though i was not comfortable driving the truck. So i wasnt able to actually get the truck till almost an hour after my original pick up time.

AVELINA YVONNE H. 
Rating:
2.0

The personnel were impatient and inconsiderate.

STANLEY G. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL P. 
Rating:
3.0

very friendly, helpful ! Nothing to improve

ANTHONY B. 
Rating:
4.0

I submitted pictures of the uhaul dropped off showing it in the front of the building and realized after I submitted my return that it was supposed to be in the rear entrance of the building so then moved it over. I'm hoping whoever checks it in sees this comment and doesn't run into any inconveniences. Thank you! Best, Valerie

Valerie G. 
Rating:
3.0

Customer did not leave a comment.

Theodore K. 
Rating:
5.0

Good guys to deal with

ERMILIO G. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
1.0

Shop opened 30 minutes late. Was supposed to get truck at 8am. No one showed up until 8:30. Young man had terrible attitude and very rude. Made me come inside to counter when this was all supposed to be contactless. Very poor location to rent from.

Chris G. 
Rating:
5.0

Was very easy to drop off truck, gentlemen explained the final process of the drop off and my additional charges that I occurred. Great service and no hassle at any point of my rental. Thank you.

Javier M. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
4.0

When we got on the road we found out that there was a leak in the fuel line. When we tried to reach someone it took several calls to different places including on line for roadside assistance. In two instances we were cut off after 17 minutes. We finally found a store where we could change trucks and had to transfer everything. We ended up getting on the road three hours after we were supposed to. The main problem was with the roadside service we paid for. Please make it easier to actually get through to someone.

Sergio P. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
4.0

First I went to the Tulare location It was dirty and unorganized The lady said she did not have a truck and walked away Did not even ask when I wanted it I never got a commitment that I would have a truck until the day I picked it up and that was from another location I would be ashamed to have a place like Tulare represent my business The place I got my truck from in Visalia was good to work with Just to cut this short I will not use UHaul again

Tony C. 
Rating:
5.0

Customer did not leave a comment.

Mariela A. 
Rating:
5.0

I was very happy with the young man that helped us out. However, I was not happy with the reservation process. When I called the Tulare store near Laspina and Tulare ave the lady who answered the phone said I had to reserve online. So I did order a 20 ft to be picked up on 8/1 at 8am. Then the day before pick up I got a call and a lady told me there were no more 20 ft but could get me 2 10ft trucks but had to be picked up in Visalia. When I got there at 8am to pick up they didn't have me down for 2 but only 1 10ft one. Luckily the nice young man found another for me so it worked out. Next time...please let me talk to a live person to reserve so a computer doesn't mess up these important times. Thank you, Doug

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Assyrian W. 
Rating:
5.0

Customer did not leave a comment.

asmad H. 
Rating:
5.0

Customer did not leave a comment.

bill H. 
Rating:
5.0

Everything went great.

CORY H. 
Rating:
2.0

The young man at this location was very slow at everything, he had no knowledge of the trailer, and did not know how to connect trailer lighting and the trailer itself. On return of equipment he again was very slow and did not know how to secure the trailer doors. First and last time I go to that place.

CARLOS G. 
Rating:
5.0

The young guy at the counter is super friendly; he is awesome and very helpful. Loved talking to him! The equipment itself was damaged, though. There are only two ways to look behind you while driving (the side mirrors). However, the driver side mirror was shattered and almost impossible to see out of. Shards of glass were falling off while driving, and were flying at the car. It's not legal to drive like that, and I am surprised I didn't get pulled over. Other than that, I wish the interior were a little cleaner/vacuumed. The gentleman at the service counter is the only reason I would come back. He is great.

CARSON C. 
Rating:
5.0

been here a few times and always have a very good experience. nothing needs to be improved in my opinion

David K. 
Rating:
5.0

I had no idea where the drop box was located so have to come in the next day to drop off the keys when they open.

Nikole V. 
Rating:
3.0

The only hiccup was that the credit card machine was down and I had to travel to a different city to wait in line to get cash??????? That delayed my trip but all else was well.

cynthia M. 
Rating:
4.0

It was very nice having a newer truck for my drive. The customer service was great and I got out and on the road quickly. I am a person who likes having a clean windsheild and you could tell they had not been washed in a long time because there was buildup on the inside and outside of the windows and the cab was very dusty.

Natasha B. 
Rating:
5.0

My experience was great, the Staff and shop of CVCR was very helpful. They made sure everything worked on the rental. Luis fixed a tail light on the Truck that was not working and I was on the road in no time. Awesome and professional customer service. Would recommend this location to anyone.

Arno W. 
Rating:
1.0

The employees there definitely gave uhaul a bad reputation. First of all they gave me a difficult time when I was there. 5/30/20 is when I was scheduled to pick up the truck. The contract stated pick up time was 2:20 pm and the 2 employees told me that they were closing at 12 noon so I got there around 11:20am only to find out that they needed cash because of uhauls computer problem. They said if I couldn't get to the bank by 12 that I would be out of luck getting the truck. Then the young boy that was working there told me that if I gave him $10 he would wait. Needless to say, I didn't give him a dime and I made the other guy Luis Esquival wait. Then after all that unnecessary behavior, I filled up the truck and it had a completely flat tire on the outer back tire. I had to call roadside assistance to have the tire changed which put me behind about 4 hrs. I drove to Arizona and got there at 4:30am. Now after I explained all this to uhaul they graciously gave me another day and 50 extra miles. Central Valley collision and repair is no friend to uhaul. This story is true and I have it on video to prove it, The truck smelled like cigarette smoke and alcohol drink. Dirty inside and out. Again I say, those 2 employees are not doing their job and they are making a uhaul rental a regrettable experience.

Randolph V. 
Rating:
5.0

Customer did not leave a comment.

Karina G. 
Rating:
5.0

Outstanding, they went above and beyond to make my move easier. Thanks Luis!!

Salvador S. 
Rating:
4.0

Not have a next customer having a truck for 5 hours and having to drive it back to another city just to drop off and having customer service not do shit. First time using U-Haul and definitely the last.

JaCinda J. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Lorrie C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Everything was fine for me.

David K. 
Rating:
5.0

Dropped off here twice. Amazing friendly staff. Super helpful. Really impressed by them!

Jeffery L. 
Rating:
5.0

Very cool location, and incredible helpful and knowledgable staff. The worker was very helpful in getting the tow dolly hooked up to my U-Haul truck from a different location and got my car connected securely. Great experience.

brian S. 
Rating:
5.0

Perfect rental location.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Yuwen L. 
Rating:
5.0

Thanks for saving my lost headphones for me!

Jessi S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Above and Beyond

Pedro D. 
Rating:
5.0

Great people

Arno W. 
Rating:
5.0

Awesome Employees and well kept equipment

Larry E. 
Rating:
5.0

Luis & Pedro are outstanding for the business industry. Shoot I'm trying to make them work for me but are loyal to the company.

Arno W. 
Rating:
2.0

The truck cab was full of dog hair.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Felipe M. 
Rating:
2.0

Have employees be more efficient and having the uhauls ready for pickup. I requested a dolly and the employee left it behind the building in the road for me. When picking up the uhaul i showed the employee everything was still pending for official pickup on my end but the employee gave me the ok to take the truck still. an hour later they called me stating that the truck was considered stolen if I did not go back. again another issue on their fault because i showed them and they gave me the okay. This was self/online pickup. The drop box for the keys (pickup) is nowhere near the trucks either.,

Yvonne R. 
Rating:
5.0

They were extremely helpful and explained everything I needed to know about their service and moving across state lines

David L. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
3.0

You might want to move the trailer out from back sand lot to the front asphalt area when picking up.

Greg S. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
2.0

Equipment was in a filthy dirt lot!!!

john K. 
Rating:
4.0

I reserved the 26 foot truck for 10am so I would have until 10am to return it. It was supposed to be for 3 days. The return time was set at 9am...that is 2 days and 23 hours! I returned it the day before it was due but the fact is it should be due at the time you pick it up, not an hour before!

Thomas J. 
Rating:
5.0

Again, smooth transaction!! Was done in just a few minutes - very nice after an 1100 mile drive..

TRACY G. 
Rating:
4.0

Customer did not leave a comment.

Deanna L. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Nice business, I plan on visiting when they're open. I did the self drop online without issue after hours...

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Marleny E B. 
Rating:
5.0

Good to go at this location

Jereme B. 
Rating:
3.0

Customer did not leave a comment.

Skyler M. 
Rating:
5.0

Have more friendly staff like Luis, very professional and was able to rent me a truck without appointment

paul N. 
Rating:
5.0

Awesome service

Brandie M. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Everything was perfect best experience from start to end

Felipe M. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe L. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
4.0

Instruct your clients on how to use your equipment.

Gerald Q. 
Rating:
3.0

Had to park in the back where it was not a secured area with questionable people standing around. I was nervous about dropping off the keys in a box that could've been easily broken into and afraid I get charged for any damage to a truck that wasn't in a secured environment

Raymond M. 
Rating:
5.0

Very professional, friendly and helpful.

Alana U. 
Rating:
4.0

My only complaint is I dropped my truck off after hours and there's no indication except for a little sign on one door that trucks are to be returned to the back of the building. The sign is not noticable until you're looking for the key drop box. Other than that, I had no issues.

Kaitlyn K. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
5.0

Customer did not leave a comment.

Tal S. 
Rating:
4.0

dropped unit off at night in front lot. got email in the morning they received it in and all ok.

William T. 
Rating:
5.0

Customer did not leave a comment.

jose G. 
Rating:
5.0

This man assisting me was very helpful and quick. I would recommend this location to place bigger signs to advertise U-Haul company. I almost missed the entrance.

Moises B. 
Rating:
5.0

Customer did not leave a comment.

Zulema M. 
Rating:
5.0

Customer did not leave a comment.

Robert Lance C. 
Rating:
3.0

Even though our vehicle was returned in a prompt manner it was not checked in by this location. We continued to receive calls from UHaul asking when we were going to return the vehicle.

Derek M. 
Rating:
1.0

Rep called me to inform me that I drove over 2,000 miles in less than 24 hours and still returned it to the original pick up location. Which is physically impossible. I tried to communicate this to him but he said “it don't matter sir”. I told him I need him to investigate this as I only drove approximately 12 miles total. I also turned it in less than 24 hours.

Paul P. 
Rating:
3.0

The attendant was very pleasant and helpful. He did a great job explaining truck and trailer operation and made sure I was comfortable with the equipment

Steve B. 
Rating:
3.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Cathy Z. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

The truck was slightly dirty and the pads I requested were not there.

Christal D. 
Rating:
4.0

Dropped off after hours and didn't have much contact with personnel.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Merritt W. 
No reviews have been submitted for this location.

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