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JOSEPH G
Customer Reviews for Central Valley Collision Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Try to at least wash the outside of the vehicle as the windows were very dirty and hard to see and a bunch of dirt was left on the floor boards
SAMUEL DChecking in the U-Haul was easy.
PETER JVery good customer service Thank you
PAUL YThe worker that helped me was excellent.
KRYSTAL HTook about 10 minutes for somebody to come around from the back to help me.
Shane MNo issues. Thank you.
Steven CGreat customer service. Would definitely recommend this place.
Julio ZQuick, courteous, efficient, knowledgeable, helpful, affordable!! Pick up and drop off could not have been slicker.
MARK PThe attendant Jose was very nice and helpful. What you can improve is for the app/website to work so that a person can take the pictures needed on the app. we tired several times and the app wasn't working. Thankfully Jose was able to help and do it for us.
RONALD NPedro was awesome very professional and helpful. 10 out of 10 most definitely
JESSIE HGood personal nice personal thankyou
CESAR ACab was dirty with mud trash and dog hair. Customer service was great
JAMES SI did not receive my dolly, there’s was remains and I was charged $115 for using only 7 miles.
PAYTEN CIt wasn’t to do with location. Guy who helped was nice. But truck was on empty. And when I opened the back the blankets were thrown in there with a square cement block. And a dolly was was loose when we drove it was side to side. And I got charged more than I was told. The guy said bc car was on empty it’ll be a $17 credit. And bc they gave me a bigger truck another credit. Bc my reservation was for a 15.
BRITTANY REasy drop off.
DUSTIN FNice friendly staff
JOSEPH AAt this time I dont see anything to do cause they are already doing great work and customer service
RONALD BAs always 110% satisfied with service an equipment.
ROSE SI dropped the trailer off after hours, so I had no interactions with the staff. However, the process to drop off the trailer was painless. The U-Haul app worked great!
FREDERICK TGreat service and communication!
CHARLES REnsure equipment is in stock for reservations.
ANDREW FStaff was very helpful and understanding
Norma SPedro the customer service person is very professional and efficient. He is one of the reasons I keep using this location
JOAN GGreat an friendly an awesome ppl , easy to get what I need
BRANDON KThe mobile check in and checkout experience was a bit involved, but could be worse. I found the add-ons like the dolly and blankets, which I did not order, already in the truck not sealed or anything. The only bad part about that was the fear that I might be charged for them because there’s no way of knowing that until maybe finding out later.
Erik KThe app was not easy to navigate. Customer service was not good. Wait time was forever. The mobile pick up option was very long and I did not like it at all. I was there before 7:30 am & did not get to leave until 8:07 am which I was pussee off so I waited for the shop to open but no one showed up so I had to try to figure things out on my own. I wish the passcode was also texted or messages to us because your app sucks. Will not be using it again but I my in person if ever.
Nora CEmployee was very helpful, fast service.
Salvador GOnly one thing is tell us how to take the uhaual off of tow. Lol Figured it out petty fast. Everything was so fast, friend, & easy I could think of anything else. 10 out of 10 score for me.
elvie mClean, safe, easy to find
Chelsea MThe gentleman that helped me was very nice and easy to work with; unlike the corporate location on Mineral King in Visalia, CA.
Wayne GPedro @Customer Service is excellent !
Joan SWe called this location due to a family emergency that delayed our pick up until later the same day that we had planned. They said they were open until 4 and it was no problem. I called at 3pm to tell them we were on our way. I was told the system was down and that we could not pick up until the next day. Adding to our stressful day. My husband talked to the manager and said we had to get the trailer that day and to do the contract by hand if necessary and we had a lot of plans depending on getting the trailer. The person in charge said he would do the contract manually. When we arrived, all was completed in the system we had been told was down and not working. Not sure why we were told it wasn’t working. Maybe he wanted to go home early? This added a lot of stress to an already stressful day.
Kathleen JNo need for changes, keep things simple the way you currently have things in place.
Paul TLocations like these, make it so much nicer than having to deal with all the corporate BS that goes on at those other locations. This is excellent.
Wayne GPedro is excellent at Customer Service
Joan SCustomer Service is excellent Easy to rent and return
Joan SCustomer service was really good, best Uhaul experience so far.
Joan SThe night before I was to return my rental, I received a call from UHaul. They told me that the Burke St facility in Visalia was not accepting returns so I would have to return the truck to the facility on Mineral King Ave. I thought this was strange so I called the Burke St facility and they said they are accepting returns. I returned the truck there since it was much more convenient for me. They said it was very strange that I received the call regarding where I should return it.
COLLEEN BEverything was great. The rental was smooth and dropping off was super easy. I'll definitely come back here for my next rental. Thanks!
Jesus RThanks
Michael CWhat a great location. The attendant was awesome and helpful. The location clean and nice. The U-Haul was ready to go. This is my go to spot for U-Haul.
Joel ADropped off using online system. Easy Peasy 🫛
Brian ADidn’t receive the requested additional items. I had to spend an hour and a half going to another location to pick up an appliance dolly and furniture mover. They didn’t have a furniture dolly. Got charged by both locations. Never did get a furniture dolly. Never use Uhaul again.
Jeremiah GExcessively expensive
alissa kQuick and easy.
Haley VFast, courteous service. Thank you
Peggy TThe gentleman ran the UHaul solo. He was very professional , courtesy. He did not try to "nickle and dime" a customer. He offered products and service that he felt that we may need.
Alisia Leverything is excellent Thank you.
David IThe representative was very helpful.
Siglo DThe gentleman who helped me was very nice. Highly recommend!
Steve VThe location I had my initial reservations was a horrible experience. When I arrived to pick up the trailer no one was there, I called multiple times but no one answered. I had to call the 800 number and drive out of my way to another location to get a trailer. I was very disappointed, it cost me time and money. The Burke st. Uhaul employee was very helpful but overall a negative experience using Uhaul!
Jason CExcellent location to pick up your U-Haul! Customer service was top notch, clean equipment and very detailed check in experience. Recommend 100%!
Manuel MNo need for improvement! I’m very pleased with the services I received with UHaul! All involved Deere very friendly, professional, & went over & beyond to fulfill my needs & concerns! Thanx!
Francine CThe only problem I did have was that the windshield wipers were streaky when I had to use them.
David WThe drop off is apparently behind the building and it's written on the door that if you return to the wrong place you will be billed $20. But the problem is that the last part of turning in your rental is dropping off the keys. So I had logged my mileage and gas and parking location when I had to move the truck.
Leona BExcellent service, polite service writer, clean shop.
Louis CEmployee checked my lights & let me leave without informing me that I had no tail lights. Since I was supposed to be driving at night, and was 100 miles away when this was discovered, I had to return home & wasn’t able to use the trailer. It was a complete waste of time & money.
John MWaiting for 20 minutes and was ignored. Eventually left the key on the table and walked out with no help
Joshua CThe counter man was great! All uhaul locations should be so lucky as to have someone as easy to deal with!
Keith WQuick and easy and great customer service. Will only use this location only.
Rashanda A