Pedro @Customer Service is excellent !
Joan S
Customer Reviews for Central Valley Collision Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We called this location due to a family emergency that delayed our pick up until later the same day that we had planned. They said they were open until 4 and it was no problem. I called at 3pm to tell them we were on our way. I was told the system was down and that we could not pick up until the next day. Adding to our stressful day. My husband talked to the manager and said we had to get the trailer that day and to do the contract by hand if necessary and we had a lot of plans depending on getting the trailer. The person in charge said he would do the contract manually. When we arrived, all was completed in the system we had been told was down and not working. Not sure why we were told it wasn’t working. Maybe he wanted to go home early? This added a lot of stress to an already stressful day.
Kathleen JNo need for changes, keep things simple the way you currently have things in place.
Paul TLocations like these, make it so much nicer than having to deal with all the corporate BS that goes on at those other locations. This is excellent.
Wayne GPedro is excellent at Customer Service
Joan SCustomer Service is excellent Easy to rent and return
Joan SCustomer service was really good, best Uhaul experience so far.
Joan SThe night before I was to return my rental, I received a call from UHaul. They told me that the Burke St facility in Visalia was not accepting returns so I would have to return the truck to the facility on Mineral King Ave. I thought this was strange so I called the Burke St facility and they said they are accepting returns. I returned the truck there since it was much more convenient for me. They said it was very strange that I received the call regarding where I should return it.
COLLEEN BEverything was great. The rental was smooth and dropping off was super easy. I'll definitely come back here for my next rental. Thanks!
Jesus RThanks
Michael CWhat a great location. The attendant was awesome and helpful. The location clean and nice. The U-Haul was ready to go. This is my go to spot for U-Haul.
Joel ADropped off using online system. Easy Peasy 🫛
Brian ADidn’t receive the requested additional items. I had to spend an hour and a half going to another location to pick up an appliance dolly and furniture mover. They didn’t have a furniture dolly. Got charged by both locations. Never did get a furniture dolly. Never use Uhaul again.
Jeremiah GExcessively expensive
alissa kQuick and easy.
Haley VFast, courteous service. Thank you
Peggy TThe gentleman ran the UHaul solo. He was very professional , courtesy. He did not try to "nickle and dime" a customer. He offered products and service that he felt that we may need.
Alisia Leverything is excellent Thank you.
David IThe representative was very helpful.
Siglo DThe gentleman who helped me was very nice. Highly recommend!
Steve VThe location I had my initial reservations was a horrible experience. When I arrived to pick up the trailer no one was there, I called multiple times but no one answered. I had to call the 800 number and drive out of my way to another location to get a trailer. I was very disappointed, it cost me time and money. The Burke st. Uhaul employee was very helpful but overall a negative experience using Uhaul!
Jason CExcellent location to pick up your U-Haul! Customer service was top notch, clean equipment and very detailed check in experience. Recommend 100%!
Manuel MNo need for improvement! I’m very pleased with the services I received with UHaul! All involved Deere very friendly, professional, & went over & beyond to fulfill my needs & concerns! Thanx!
Francine CThe only problem I did have was that the windshield wipers were streaky when I had to use them.
David WThe drop off is apparently behind the building and it's written on the door that if you return to the wrong place you will be billed $20. But the problem is that the last part of turning in your rental is dropping off the keys. So I had logged my mileage and gas and parking location when I had to move the truck.
Leona BExcellent service, polite service writer, clean shop.
Louis CEmployee checked my lights & let me leave without informing me that I had no tail lights. Since I was supposed to be driving at night, and was 100 miles away when this was discovered, I had to return home & wasn’t able to use the trailer. It was a complete waste of time & money.
John MWaiting for 20 minutes and was ignored. Eventually left the key on the table and walked out with no help
Joshua CThe counter man was great! All uhaul locations should be so lucky as to have someone as easy to deal with!
Keith WQuick and easy and great customer service. Will only use this location only.
Rashanda AWonderful experience. I would rent from this location every time I get a Uhaul
Nicholas VJust keep doing what they do...
Gordon PNone
Dwight CNight and day difference between the other location in town....they guy at the bruke location was friendly helpful and just an overall nice guy...
Dustin LPedro knows what his doing ! Great costumer service !
Myla SThey don’t have Dollie’s for rent. No key Dropbox. They were good in discounting my rental due to the gas line being cut. Not their fault but it took 2 1/2 hours of our rental and I had yo pay drivers during that time
steven vTake care of the next customer just like I was. Great service with attention to detail. I will rent there again.
Carey MMake sure that the inspection is correct. Mileage was off and gas level was wrong. As well the cab area was dirty with dry mud inside. The truck in back was also very dirty. I had to sweep it out before I loaded my stuff.
DENISE PHorrible experience. It literally took 1 hour and 50 min to return the 15 footer and pickup the 10 footer via the app and the website. Kept either giving errors over and over or kept saying link expired Was on the phone for an hour and half until customer service finally did the return on their end and then helped with the pickup
Ladan ZBoth locations were very helpful and friendly. I would recommend following the instructions on line for fast and easy options.
Ernest aLock box for drop off key-out of sight. Lock on back of Uhaul broken
Tasha MGreat staff. We picked up after hours by mobile phone, but upon our return, the staff was great and made everything very easy and quick.
Gilbert NPedro was a perfect representative and great customer service. He was polite and very friendly. I highly recommend this location if anyone wants to rent from U-Haul. He is good for the company and an important asset to your company Good help is hard to find you don't ever want to let him go
Efren QThe passenger mirror moves with movement doesn’t help when you can’t switch lanes because you’re unable to see if someone is next to you.
Angelina PThe past 2 times I’ve returned a one-way uhaul at this location they’ve told me to drive to a different location to drop off as “their lot is full.” When I get to the other location they tell me they’re full too. It is an incredibly frustrating experience and I will not use uhaul again because of it.
Herman CWhen we arrived to pick it up, we had to wait an hour or so since nobody was there. On the road, we had gotten a flat tire, and attempted to use the SafeTrip which was supposed to be 24/7 service, but there was no point in waiting for something that was never going to arrive. I had to fix the tire myself out of my own pocket, and if it wasn’t for our flat tire we would’ve been at our destination quicker.
Isaac SExcellent service with friendly greetings. Would recommend.
Mason MAlready doing everything right! Best place to rent a truck, best customer service, best equipment.
ROSE SCounter person was very nice to work with.
Melvin CIt was not as easy as I thought it would be. We literally had to park facing the door in order for the app to work. It was just a hassle. Then I received a call asking me when ID be returning truck? I replied I had dropped it off before due time. Just not a great experience
Gema AOffer a military discount Honor those who have served to protect your freedom
Jim GN/A
samson sTruck was HUGE, very clean and wasted less gas than our car did. That was a truck fully loaded too! Very convenient.
John BPut a bell to ring the customer service representative when they're in back
Cariann BVery frustrated with Uhaul. We did a one way and were told my Mahogany and Anna who both told me I would receive a credit. When I reserved the truck, I wasn't given to option of a return day. Uhaul automatically made it two days. I only needed it for one. They assured me I would receive a credit because I would return early. I called today after being charged the full amount and, very unsympathetically, was told Uhaul wouldn't and doesn't offer a credit. One ways are flat rate. Then the whole run around about him not being sure why they told me that, it was inaccurate, etc, etc. I didn't need the truck for the days Uhaul gave me, they wouldn't let me adjust the actual days I needed and then wouldn't credit me the time. I picked and returned the same day. Uhaul had the truck back in its possession way before I was supposed to return it. More than 36 hours early actually. I had the truck for about 8.5 hours but was still charged the full 48 hour price.
Martin SAs always I had a great experience! The customer service was friendly, fast, an professional. The equipment a 10 aswell. Will come back every time.
ROSE SIt was easy to find but hard to drop off. The instructions to drop off was not clear. Had to look for the Dropbox and saw a small note in the front door that drop off was on the back. App was not clear and didn't say about dropping off on back, and failing to do so would be fee.
Monserrath R