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ADDYS D
Customer Reviews for C E S Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked a truck Wed night for a mobile pickup on Tues. I get to the location and app tells me my reservation is cancelled. Luckily the girl showed up and I was able to get a truck. You guys are a pain in the ass to deal with.
THOMAS KWould not recommend 340 Cox st, they charged a cleaning fee of $25 for "debris " when I brought the van back exactly how I got it, guess they really needed an extra $25, I never had this problem with any other location. So beware they will rip you off, TAKE BEFORE AND AFTER PICTURES!!!!
RENEE KCustomer service was the best! Fast and easy!!
JUSTIN HChecking the equipment since the brak lights weren't working on the trailer and took about 5ish mins to get them fixed
RONALD SPUT THE KEY IN THE BOX. I had not key in the box of the uhaaul I rented. Had to call customer service waited over an hour for assistance because of incompetent workers at this location who did not put the key in the box
JOSHUA GPUT THE KEY IN THE BOX. I had not key in the box of the uhaaul I rented. Had to call customer service waited over an hour for assistance because of incompetent workers at this location who did not put the key in the box
JOSHUA GYour website and app didn't work on Monday. Luckily the girl at this location was able to get me a truck to use. Your website and app SUCK !!I rent at least once a month and it takes me 20 minutes to get a reservation. I have to decline 20 things I don't want every time. It's just ridiculous and annoying. I should be able to click once and get the same truck I always get.
THOMAS KYour website and app didn't work on Monday. Luckily the girl at this location was able to get me a truck to use. Your website and app SUCK !! I rent at least once a month and it takes me 20 minutes to get a reservation. I have to decline 20 things I don't want every time. It's just ridiculous and annoying. I should be able to click once and get the same truck I always get.
THOMAS KPUT THE KEY IN THE BOX. I had not key in the box of the uhaaul I rented. Had to call customer service waited over an hour for assistance because of incompetent workers at this location who did not put the key in the box
JOSHUA AThe front of the truck was splattered with dirt everywhere. It didn’t negatively affect my move, and the truck worked well, so no biggie.
JAMESON MIt was a great experience. No surprise. What has been said is what has been done. Courteous staff. Thank you for your service. Thank-you for being there for the community. Keep your great job.
CHRISTIAN AI don’t know if it was stated but, if it was, it needs to be in a much larger font and bolded. All the pick-up and drop-off work is extremely time-consuming and I hadn’t accounted for that. It makes sense that it needs to be done but that’s not where my brain is at when I’m reserving a truck.
ROSE MI had a good overall experience. There was a water bottle between the chairs with what I think were brown napkins in it between the 2 front seats when I first got in. I wasn’t sure what it was and I didn’t touch it, so I left it there.
Joseph CNot location I picked
STEVEN Mnull
DOMINICK DThe lady who assisted me was very helpful and professional.
DANIEL Rnull
Robert Inull
Robert IBad experiencia
RICARDO BFirst I had to pickup my uhaul not at location I chose. Location got changed morning of costing me to be late for the move as was way out of the way of my move start point. And got robbed for price of extra miles I had to pay for and the truck barley had breaks.
Bryan LThe lady who assisted me was very helpful and professional.
DANIEL RDropped off after hours. All was good.
Benjamin BNothing needs improvement. The CES staff were very helpful.
KENNETH SBad experiencia
Ricardo BFirst I had to pickup my uhaul not at location I chose. Location got changed morning of costing me to be late for the move as was way out of the way of my move start point. And got robbed for price of extra miles I had to pay for and the truck barley had breaks.
BRYAN LOnly complaint was that the passenger door didn’t close appropriately
MARIO HGreat, fast service.
Jose SI’m disputing the fuel and the pads that was charged to my account. Why I’m doing all the work as the owner collects on dishonesty or error. There no reason for me to lie about a rental which help me out. I refilled the tank and was told something different invoice. The pad charges is what took it over the edge. What’s that supposed be?
MARK AI would of rated them excellent but I was charged a fuel fee and I brought the truck back with more gas then I left with and have a picture to prove it.
Brandon NBobby was at the counter and was extremely helpful in making everything clear and helping us on our way. He went above and beyond in making sure we were taken care of.
Alison QKeep doing what your doing
DAVID ABest U-Haul so far … trucks are in great conditions and staff are amazing!!
NORBERT L$50 cleaning fee is kind of outrageous. I forgot three items and was willing to come get them.
Stephen SThe accuracy of my reservation,
Tarita MMaybe have the right key to the reserved truck in the assigned lock box and better customer service. Beyond annoying and frustrating when you’re trying to get a move done by a certain time and you end up dealing with these issues. Then uhaul had me on hold for like 20 mins I ended up hanging up. Luckily I called the towing company and the guy that works there was able to get me the right key after opening several different lock boxes!
RICKY CThis location was the best. The girls they’re were nice, friendly and understanding. I would definitely rent again from them and so should you.
HARRY JLa verdad nada todo bien oerfecto
ALEX HAndrea was very professional and extremely helpful and accommodating
ARIL CProcess was easy enough. Staff was friendly. Least stressful part of moving.
DIANA HYour app sucks. I reserved a truck for 9am to pick up with app. I received confirmation text and email. I show up a little late to pick up truck and app won't let me. Luckily place was open. They tell me my reservation was cancelled because I was late. That is ridiculous. I get the truck and within a mile of place I get pulled over by police. Officer tells me license plate is not in their system. Luckily he didn't give me a ticket. I call place and they say they will contact corporate and will get back to me. Girl calls me 10 minutes later and tells me it's fine. IT WAS NOT FINE ACCORDING TO THE POLICE !!!
THOMAS KThe customer service was excellent. I had a charge that I didn’t recognize. They told me what it was for. I let them know that the gentleman that help us. Said he would take off 10 miles off. Because I had to come all the way back. For a Handtruck that I rented. And what we love was he even put it in the back of the van. I will rent from this company every time. I just told my friend that live right up the street about using them. Thank you
KEITH PClarify your location is not open @ 7am
FERN SNice!
HYEONGJUN KHave an egreement with E Zpass
JORGE TExelente servicio
Luis BMaintain the courteous service and professionalism and high level of efficiency that I experienced. It truly was a pleasure doing business.
HAROLD GAlways a great experience when I use C E S Towing nd Recovery for my UHAUL needs! A++ services.
VICTOR MLa Niña del counter siempre fue muy amable
Edilberto MMy favorite location to Rent from !!
Daphnee GFriendly excellent service!
joseph sTold one thing and charged another
TYLER ESignage could be better and explanation of stairs needed to access office should be noted in the description. However, the rep I spoke w was very pleasant and accommodating, helpful, and funny, and I appreciated her flexibility in helping me rent the unit that was ultimately best for me. Thank you so much.
Sarah MI recommend good service
Joao A