Customer Reviews for CES Towing & Recovery

Great guy I met, very friendly

Drop off location was not clear. Front door was not easy to find. Parking

I had a great experience at this Uhaul location, the guys were very professional in assisting me with my rental ... I'd recommend this location to all in need, experience it for yourself...

Good.

best of the best #1

Person working had no mask on in this time of Covid-19. He also has political stuff on display that made fun of the Gov of New Jersey.

Excellent service at 340 Cox St uhaul rental in Roselle. I never take the time to give reviews but wanted to because of the excellent customer service at this office. First time renting a uhaul, Gary and Bob explained everything from picking up to dropping off and anything in between. Their office is very clean as well as their uhaul trucks, friendly staff, you can tell they take pride in their work. They are available after hours when I had a question, answering on one ring. I sincerely appreciate their customer service. I highly recommend them to anyone looking for a uhaul rental - for sure recommend them to my family and friends. Will use them again next move - thank you Gary, Bob and staff.

Improve your website, reservations process. The website kept allowing me to reserve one way equipment that was not, and never would be, available, and then would be cancelled a day or two before my move. Finally I had to do a round trip move and just drive the equipment both ways.

Customer service was great, only issue was the van smelled bad and I found the reason, a stink bug. When I was loading the van I found a stink bug in the rails on the inner roof section. I highly doubt the guys were aware of this issue.

Gary at CES towing provided me with exceptional service

This is not the location I had reserved. I found it very frustrating that even though I paid in full in advance, I was told after 5:00 PM on the day before my scheduled pick-up and move that the vehicle and equipment that I had reserved was no longer available at my selected location. After some going back and forth, I was finally directed to this location, which was approx. 1 hour out of my way (round trip). In addition, they did not have all of the equipment that I had reserved available (furniture blankets). I feel that if you book in advance and pay ahead of time, your reservation should be honored. This was an inconvenience on what was already a busy and exhausting day of moving out-of-state.

The guys at CES are the greatest, thank you for your help

This is the second time I have used this location for the auto transport trailer and they are so helpful. They load up the trailer and unload it. If I needed help parking they did not hesitate to help. Super super helpful. This location is a bit further than some other ones near me but I will only go to this location from now on. I was running a little late because of the bad weather and I called to explain. They understood and advised to take my time. That's what I call A1 service.

The workers very nice!!

When they noticed the discrepancy in the number of blankets (they were expecting 24 and I only had 12), I explained what happened at the point of origin. The manager believed my explanation and did not charge me for the "missing" blankets. I appreciated not having to argue my case.

Service Excellent!

Keep up the good work

The truck I was driving had a check engine light and pulled to the left very hard during braking.

Great place, very friendly and knowledgable about the trucks . Will use them again.

Fast service and easy transaction

Very personable owner. Explained everything

One of the car transporter tie downs was damaged so the owner replaced it quickly with a new one, very fast and efficient.

Our experience was great at this location, friendly and competent staff, everything went smoothly. The van was clean and in good condition, we will definitely recommend it to our friends.

Very professional and great service. I would be glad to recommend this facility to family & friends

From the time I called to confirm equipment, until returning it, service was excellent, great down to earth people's skills.

The person who helped us was very efficient and friendly. However, it took almost half an hour longer than expected to pick up the truck from the time we originally scheduled.

Great service, keep up the good work

Great pickup and drop off

The place, and equipment, was clean and orderly. The person we dealt with was also very helpful and knowledgeable. The online experience was quick and easy, but the 800# was IMPOSSIBLE to deal if you had issues because you could not talk to a live person. All in all it was a good rental.

Wonderful experience and great collaboration by your team. I originally reserved a truck at another location however it was not returned timely. Your team seamlessly switched my reservation to another location. I was notified and it all went smooth. I'd really like to buy myself a pick up one day but just can't justify it based on how easy and cost effective uHaul continues to be. Thanks!

The start to stop was very professional

Brian was absolutely amazing

very helpful. very satisfied

None

Lower the rate on mileage

One thing I will say is Bobby knows his cars. He will always find the cheapest way for me to tow a car with the trailers, knowing im on a budget. Honest people and very helpful. Even after hours. Number one spot to go to.

Great place, very easy, They help me all the time with trailer, any hour of the day. Great Uhaul place!!! Staff knows me already when I call.

I love the 24 hour service they provide. I rent about 5 times a month from them, Excellent place and customer service!

I have used them several times in the past, and they will be the ONLY Uhaul place I use.

Very clean truck, willing to accomodate. Will use them again.

Good customer service did not like the extra charge for gas.

The service was great!!!!!

Very good

Clean vehicle

Great customer service!!

Angel was very nice and helpful

Absolutely the best service I have ever received. Bobby and all of the workers there are fantastic! I will 100% return to that site specifically whenever I need to move things again.

Nothing Everything was great

more trucks

Easy and straightforward

Great stuff team. Keep it up

Best service I've had as a uhaul customer!! Friendly patient and understanding workers . Look forward to using them again!!!

After a mix-up at another location, Bobby and Gary got me all set up with ease and "humor." I've already recommended them to my neighbors and family. It was super quick and we will definitely be using them again. ??

Very friendly and professional staff. Excellent service and experience

I cannot think of anything that this place can do better. Nothing but respectful, funny, and great customer service. Willing to accomidate as much as they can for the situation we are all in.

Great customer service. I called them to rent a van and I told them to please stay a little later because I will be there in about an hour, I tried to rent from Garwood Home Depot and was denied a van due to Covid. I explained to Gary that I had to walk and Gary said he will pick me up! These guys are great and go out of the way for the customers

They was very friendly and helpful and help me save on money.

I can't think of a thing. Service was excellent. ((*_*)

Staff was great. Was treated with friendliness and quick service

Very helpful. Bobby and Angel were excellent. We will continue to use UHaul and specifically the Cox Road location in Roselle Park for all of our transportation/shipping needs. Thanks

Nothing great customer service

When renting out a cargo van, I was given an option to get 6 furniture pads for $5. I thought that was a good deal not realizing that it was for rent and not purchase. It ended up costing me 50 bucks since I didn't return them assuming I had paid for them already. I think that the purchase process is a bit misleading on the website that didn't tell me that I was renting furniture pads and not buying them.