Customer did not leave a comment.LONNIE S.
Customer Reviews for CFL International Logistic Group Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMBA L.
Customer did not leave a comment.DARRYL H.
Customer did not leave a comment.CECILIO M.
I had a little trouble finding it as the paperwork was done at the Tags and Title business. However, the service was above and beyond. I usually use a much bigger location but they did not have the size truck I wanted. This location was very helpful, prompt, and friendly. I will definitely use them again.Rose W.
none come to mind!!jean F.
Tire monitoring light is on . Please check. Otherwise great job.PATRICK T.
Customer did not leave a comment.Morris R.
Customer did not leave a comment.CHRISTOPHER B.
Great service!earl C.
Customer did not leave a comment.donald Y.
Customer did not leave a comment.wayne G.
Very rude staff. Sweared on the phone when truck not returned on time. It was an honest mistake and instead of imposing fines, the person rained verbal abuse on the phone. Very bad experience.ANUJ D.
Ensure that information is entered correctly and there are no payment discrepancies.PAMELA P.
Customer did not leave a comment.zoe I.
The time management the venue was not opened at 9 amfrancis A.
Customer did not leave a comment.Sheba M.
Customer did not leave a comment.Oscar E.
The truck driver cabin was VERY dirty, muddy!! I was very disappointed. I had to drive home to sweep it. Secondly, this was supposed to be a contact-less pick up, yet it wouldn't work and I had to go into the office to get key, they had to get my license to photocopy it, etc... what was the point of online booking and contact-less pick up of the truck!! I was disgusted! By the time I was given the key, it was after 5pm and thenI had to return the truck at 8:30pm. If I had enough time, I would have cancelled and gone to another facility!! However, the gentleman in the office was polite and helpful and understood my frustration.Benjamin N.
Customer did not leave a comment.LJ D.
Reserved online, and they said had self-service check-in. Went to office, which was closed at 9 at that time. Started the check-in, said to locate my truck, which was across the street. Went there followed the instructions, said ready for key, but then had to go back over across the street (this is a six lane street - and have to make u-turns). Go into the office, have them copy my license again even though I had just taken picture and submitted. Then the clerk, had to go back across the street again, to pick up my truck and bring it over. Very time consuming.Larry M.
Quick easy and affordable. Freindly Associate would recommend to everyone!!ronald G.
Customer did not leave a comment.Willene S.
Customer did not leave a comment.Simeon E.
Customer did not leave a comment.Jerome J.
Customer did not leave a comment.Sheriff D.
Customer did not leave a comment.Kimberly M.
Very friendly .jenkins M.
staff at office is nice, but the truck is in poor condition, I wasted 6 hours to wait for having the truck get repaired (Replace new battery) , which let me wasted 200+ for moving guys and I have to move all things by myself:(Liu C.
Please inspect vehicle thoroughly before renting, especially for long trips. The previous renter is not responsible for identifying vehicle faults. They will get away with it if they have to due to liability.johnny A.
Customer did not leave a comment.royal H.
All is well.Mfon U.
Customer did not leave a comment.Ana M.
Customer did not leave a comment.CHRISTOPHER W.
I didn't go to this location I went to 9800 Martin Luther King Junior Highway location and they were great there especially Daniel has great customer serviceYasmeen M.
Customer did not leave a comment.dwight L.
Not obvious how to return the truck after hours. There were only 2 other uhauls in the parking lot, so it wasn't obvious what to do with the one I was dropping off. Ended up dropping off key in the mail slot, but signage would have been helpful.Robert C.
Very nice peoplewendy M.
Customer did not leave a comment.JAMES S.
It is very expensive, total cost for just one day for 98 total miles to include gas was 200 dollars!!!!!William J.
Customer did not leave a comment.MELINDA B.
The truck was very clean,but the passenger mirror was of know use. It only went in two positions & neither view was safe. The transmission sounded as if at an minute it was going quit.Marjorie S.
Customer did not leave a comment.innocent U.
Took 50 to complete a reservation that was completed online prior to arrival.Dominic Y.
Customer did not leave a comment.Jennifer P.
Make sure order is confirmed- leave a message on the phone or ijndicate steps need to be taken. Talk clearly and explain what you are doing with the customer.Jasmyn W.
Have someone in the office that know how to use the computerSheryl D.
Customer did not leave a comment.kim C.
They closed the line in my face when I was contacting them trying to find their location. I spent 50 minutes till I found them. It was really disrespectful behavior.MOAATH A.
Location closed on SundayDarrell S.
Customer did not leave a comment.Dustin H.
Was late picking up 10ft truck. Called to notify my tardiness was told it was ok.. got there and reserved truck was gone gave me a 15ft charged more than expected.FLORA T.
Customer did not leave a comment.linda K.
Customer did not leave a comment.mumaw J.
Customer did not leave a comment.ASHA B.
Customer did not leave a comment.francis A.
The equipment is requested wasn't on site, and was charged extra for millage that wasn't used.Zainabu E J.
The U Haul Customer Service was very nice, welcoming and pleasant.ISABELLE G.
Customer did not leave a comment.Xuanzhao W.
Rather confusing for me once I arrived because they were closed. There were no directions in regard to dropping after hours.Sandra R.
This company charged me $143.00 to rent a truck for 1 day rental. Please investigate this company. They are a rip off.Malcolm W.
Had a few issues with changing the time for pick-up. This includes them not answering the phone, I had to call them 16 times back-to-back and got hung up on. They called me back 10 minutes later with no apology. Did not give me enough miles to even get from the pick-off location to the drop off location.Tyler P.
Customer did not leave a comment.ORLINDA M.
The steering was completely out of alignment and horrible. Additionally, I asked for a 15ft truck and had to size up to the 17, since the 15ft truck was not at that location. No offer of the guarantee rebate was mentioned, even though when I signed up for the online contract it said $50 off if we do not have the equipment you requested. Some would consider that false advertisement, but I guess since I got the 17 ft truck it was fine. Yet, again the steering needs to be serviced. I drifted across lanes several times wiggling the wheel.Derrick C.
Of course this place was not expecting my truck, tried to tell me it was late and overdue, could not print out a receipt. I expected nothing more from U-Haul on this rental. Again it was absolutely an awful experience and i would not recommend it to anybody. not worth the hassle.Robert G.
Customer did not leave a comment.Reza L.
Customer did not leave a comment.Linda O.
We made a reservation at the Bowie location and then were sent to two different U-Hauls in Lanham to pick up a truck. The clerk at Bowie was indifferent to our inconvenience. We had to wait in line at the other locations only to be sent somewhere else. Took way longer than expected and FRUSTRATING!victoria G.
Have your business operate on the hours that you advertise.RODNEY N.
Customer did not leave a comment.Neven V.
Customer did not leave a comment.Kyle G.
Customer did not leave a comment.Don C.
Customer did not leave a comment.Lezlie F.
Customer did not leave a comment.Marie G.
Customer did not leave a comment.Luis A.
Customer did not leave a comment.randi R.
Customer did not leave a comment.JEREL M.
Customer did not leave a comment.Jeffrey B.
When I picked up my Uhaul I was only given keys and no other customer service was provided. When I got to my home and opened the back I saw that the previous renter left a brand new box frame for a mattress. The pick up location clearly did not check the back. I dropped off the truck after store hours last night at another location. I received a $30 cleaning fee for someone else's box frame. I didn't want to steal someone's stuff in case they called the office saying they forgot it. Can I please be credited the $30 back to my card? My reservation number is 27984766.Taylor E.
We thought the customer service representative were very polite and helpful. Thank you for providing us a good experience. The only concern we had was the change oil indications reader was on and sluggish gear changing, otherwise the vehicle was reliable for the one way trip.Fred and Ann M.
I had to go to three different locations that day before I could get a truck. And I had made reservations in advance at all locations. I called this last place in advance and was told yes you are good with your reservation. When I got there they told me that they did not have a truck for me. The most horrible experience renting. U-haul will not be on my list next time I need a rental.SHAKIERA H.
It is unbelievable to pay $15.00 for gas for 11 miles of travel/driving.The worest service.enigusie D.
Associates(employees) readiness to to provide services was beyond my expectation.I have got fast and warm welcoming. Thank youNIGUSIE D.
the staff was very helpful and customer oriented, van was very clean, the van has been kept very well. I would use them again if neededBeatrice F.
I can only comment on after hours drop off. There is nowhere to drop off the key or contract, I ended up leaving the key in the truck. The office may be hard to find at night, and the truck lot is in the middle of a neighborHOODTerrence B.
Customer did not leave a comment.Amber R.
Customer did not leave a comment.TERRY H.
Customer did not leave a comment.BABATUNDE B.
Very courteous service, sends emails for drop off confirmation as well as calls for confirmation for after hours drop off.Chawntee M.
Customer did not leave a comment.Zhe C.
Not well advertisedrigal W.
No one knew what what they were doing!!!!! The guys working there gave us a reserved truck for 10 am but, when we get there, they dont have it, then they did, then didn't have us in computer, then they didn't???? after a 30 minute wait while they figure it out, yet we had our confirmation paper in our hands.. Then asking for my credit card twice on two diffetent days ..not giving it to them again.. and then it was way way to expensive..Worse was charging me over 500.00 for a 255 mile one way trip. OMG!!"" Such a FRIGGING rip off... Then they GIVE US A FRIGGING TRUCK THAT HAD LESS THAN QUARTER OF A TANK OF GAS!!!! I HAD TO PUT 85.00 in it just to start my move.. SO UNFAIR!!!!!!! THEY COULD of at least filled it up then I would of returned it same way... I'll never have a good thing to say about U-Haul ever!!! and I will tell everyone how horrible you are... Truth hurtsDEWAYNE F.
The process was easy for renting. A simple 5 min phone call and I was able to pick up the truck within 30 minsAndre H.
Clean the interior of the truck cab prior to rental. Cab was covered in mud, I had to clean it before we left on our moving trip.WILLIAM B.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.STEVEN O.
Very professional with quick and easy services provided.keith C.
No improvement needed. Service was exceptionalANDRE O.