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STEPHEN S
Customer Reviews for Chads Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was charged for something that I still don’t understand
RANDY Kdidn't interact with them because the drop off was after hours.
Miguel BNo one was there for pickup, I did online drop off.
Keith WI would avoid this location at all costs , very poorly managed and the area dispatcher is extremely unprofessional . Late showing up , equipment not taken care of , and very poor customer service.......go to Enterprise on Rucker Blvd
Larry PLower prices please. Excellent service and equipment. Thank you.
Scott MGood Location, very convenient
Thomas CTook over an hour to just do the paperwork to rent a car dolly not clean covered in oil and dirt then another 30 minutes to get a refund from the deposit
Christopher LTo have a better representative who is not rude or have an attitude. Was cursing the whole time and said “everyone keeps coming in and I am just trying to go to the store to get some fucking ice” worst experience I’ve ever had through uhaul. And also the truck had a lot of scrap wood and was TRASHED
Jessica BThe lady I dealt with as awesome….. not her fault
Dylan RCustomer service was awful. I talked to Scott the area manager about my experience hopefully everything is resolved. I am also suppose to get a credit that I am waiting for. But I will never use uhaul again.
Ray FThe hitch would not stay on the ball and it came off 2 times at two different occasions at a major intersection in Dothan Al. I called it in and they told me to try to get it to a uhaul place I couldn’t. It would not stay hitched. I called my husband and he came. He literally had to chain the trailer around his hitch and ball and his back bumper to get it back to Chads. I don’t plan to ever pull another trailer of uhaul
RONNIE JMcKayla was courteous, was in the truck in 10 minutes.
Gary HWould only recommend if this was the closest drop off point. Personnel were not experienced enough when it came to dropping off the trailer. Not sure what the procedure is for unloading trailer. I had to unhitch remove al the chains and life the trailer off of my vehicle
KENNETH M