Customer Reviews for Chair City Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

I reserved a 10ft truck 2 weeks in advance. When I arrived the gentleman working the counter was friendly but very unprofessional. He rented out the truck I reserved, 20 minutes before I arrived (I was 30 minutes early for my reservation). He said he rented it to a marine who looked like he was up to important business and confirmed this marine did not have a reservation.. the U-Haul attendant then tried to push a 9ft van on me and I was firm that it was too small. Later, another customer arrived who the attendant confirmed, called in to request the van he was just pushing me to take. This man seemed to love to cause chaos in people's lives in an already chaotic moving day. The only other option was a 26ft truck.. this has to do as I had no choice. There was unfortunately shifting in the truck in my travels which damaged some of my belongings. I will never come back to this location and will never recommend it.

Rating:

1.0

Please have a member of management call me @ 508 736 3057. Concerning à vital matter Mrs Lafountaine.

Rating:

1.0

**almost** feel bad for leaving this review because the problem originated at the Leominster location on Central street. The 3 employees I encountered in Leominster were the most disrespectful, unprofessional, inconsiderate “professionals” I’ve ever encountered. The woman walked away in the middle of helping a customer (she was also slurring her words, glossy eyed and using profanity like it was her first language) to go into the garage and ask the technician if he was “down to split burgers and dogs for lunch” because “if these fuckers can be out here enjoying this weather, then we should be flipping burgers and dogs in between helping these bitches”…….. NOT AN EXAGGERATION!. She then proceeded to ask her customer (whom she had just walked away from for several minutes while there was a LINE of customer OUT THE DOOR if he thought that $20 was good enough for her to throw down on the burgers and dogs in a 3 way split….. THEN I got my turn at the desk with the woman working and she informed me that she wasn’t sure “why the fuck nobody called you because we don’t have this “HO” here” … she had no idea how to read the notes on the trailer - the employee next to her had to step in and take over - which meant he called the help desk and got my order transferred to the Gardner branch which was 14 miles out of my way. I had to go there to get the trailer and bring it back there at the end when the Leominster branch is less than 1 mile from my house. The employee who got the order transferred and who was also the techinician working on the cars in the garage didn’t even look at me or give me an update when he got off the phone with the help desk.. he literally turned to his customer and said “so you said your name is Lisa?” I had to interrupt him and ask him if I was all set and if I had to go pick up the trailer 14 miles away and bring it back there and if I’d have to pay more…. He didn’t have a solid answer to any of those questions. THIS IS JUST THE TIP OF THE ICEBURG. I could type for another hour and a half straight about the HORRIFIC experience I had with the Leominster Massachusetts branch, and I’m sure if you asked for a survey from any of the customers in there from 12:55-1:15pm on Sunday 6/22/2025,.. every single person could attest to how atrocious the service was. ABSOLUTE WORST CUSTOMER EXPERIENCE OF MY ENTIRE LIFE. I have worked in customer service since 2013, as an associate, manager, agent…… I hav never seen anything like this. I’m the most forgiving manager and understanding person when it comes to protecting my own people… always have been…. If that had been my own staff I would have fired every single person. U-haul should be ASHAMED of this branch and the service. Drug and alcohol tests should also be administered immediately if that’s allowable in your handbook. You will never have my business nor the business of anyone within my extensive network.

Rating:

3.0

Location did not follow your published operation hours. Says on website opens at 8 am. I had to wait until 8.13 am for someone to show up. He was friendly but could not help me getting trailer hitched. When I returned the trailer on Sunday at 1.15 pm the location was closed, although hours posted is 10 am to 4 pm. Again, no one to help.

Rating:

2.0

The owner was a nice enough guy but we were put in an a very awkward and tough position. We called them a couple days before to get information on a 26’ truck rental for a one day trip. Pick up in Gardiner and drop off in Wolfeboro NH. 100 mile aprx. The owner quoted me the price per mile and typical rental cost for dropping off back in Gadiner. We had a whole conversation about it not being returned and being dropped off in Wolfeboro. I asked him if there was a location there and he stated there was something like 22,000 locations nationwide wide to drop off . I drove over an hour to pick it up he put info in system and it went from the quoted $450 to nearly $900 dollars. For a 1 day 100 mile trip. If I knew that I would have figured something else out. I was stuck with a time constraint and 4 people that adjusted their day to be there and an hr and a half from home. Very disappointing as this was a favor for a friends wedding where a mover bailed on them last second.

Rating:

4.0

it was great

Rating:

2.0

The one guy that works there is so slow and just wants to talk the whole time, about inappropriate stuff like how his wife thinks he's cheating on her. The pick up process was rough. And then I did the whole return process through the app, which was great, but he came running out to ask for the keys while I was trying to drive away and chastised me for using the online system instead of talking to him.

Rating:

5.0

Easy key box drop off.

Rating:

1.0

Horrible. Hes a scammer. Have all my photo evidence.

Rating:

1.0

The truck was disgusting inside and out at pick up.

Rating:

5.0

Very nice owners, they helped me in every way to get on the road with a trailer fast and safely. I will go back when I need the trailer again. Thank you so much.

Rating:

5.0

Nothing the people were so helpful And extremely friendly

Rating:

5.0

Pick-up and delivery ? LOL... my experience was great !

Rating:

5.0

⭐️⭐️⭐️⭐️🤩 My whole experience, from start to finish, was exceptional! The website is easy to navigate and the pick-up location was easy to find. When I got there I was greeted with a smile and a “good morning”. The gentleman introduced himself (I’m terrible with names) and patiently walked me thru the pick-up process, and explained the drop-off process. The moving help I procured thru the U-Hall website, Move Buddy, was far beyond five star service. I received exceptional service from them!!! I will absolutely use U-Hall for all of my future moves and will definitely recommend them to Family, Friends, and Colleagues in need of moving services. Thank you U-Hall for making one of the three most difficult experiences in life a lot less stressful!!! ♥️♥️♥️

Rating:

3.0

Didnt interact with a person at drop off, cause it was just a late return. So thars why the answer to the personnel question is no.

Rating:

5.0

It was super easy to book the trailer online and pick up was a breeze , few signatures and a swipe of my card and I was hitching the trailer and on my way.

Rating:

5.0

Suny was great! Nice guy.

Rating:

5.0

Quick and efficient

Rating:

1.0

Was told my rental would only cost half of what I paid if returned on the same day which did not happen

Rating:

2.0

When we got there they said my reservation was canceled so I had to re do my reservation. Then the truck was not cleaned out we had to. Then there was ice and blue slippery stuff all in the back making it dangerous for my movers. When we went to leave to bring our stuff to storage the truck would not start we had to jump it. It Then did the same thing when we were leaving the storage facility, Making it so we had to keep it 1 more day. Overall I'm very disappointed and would not use uhaul again.

Rating:

1.0

This was the 2nd time using this location and once again the vehicle was filthy. I would never recommend this location to anyone.

Rating:

5.0

He was an awesome guy. Super helpful and caring. Intreasting and friendly to talk to. I wish the best for that man!

Rating:

2.0

Buried in snow and full of junk in the. Back

Rating:

3.0

Called next morning due to returning trailer after hours and placing it in a different spot from pick up due to parking lot being a sheet of ice. Individuals answering the phone did not have file of rental and could not locate it. Accused us of having wrong location. Said we would be charge a late fee although we returned the rental early. After several times of rexplanation individual finally understood. Finally found file and closed out the rental. Proceeded to call us back multiple times throughout the day for different information although rental was closed.

Rating:

3.0

Was given a truck with "Low Tire Pressure" warning light. I spoke with agent before leaving and all he did was tell me to contact UHaul road service. That would have ruined my schedule. Found a pump and filled it myself. Not a good experience.

Rating:

5.0

Owner is very personable and great to work with. Truck was great, everything was very smooth and easy. Would highly recommend.

Rating:

2.0

I reserved ahead of time and was changed to this location because it had the truck I needed. Instead the location opened an hour later than told, they gave my truck to someone else. I had to use a five foot shorter truck. The tire pressure I was told don’t worry yet it was a moving truck at 16 psi! So we had to add air. Just added to a busy day when I originally reserved at 15 foot truck at 739 am and ended up not getting a truck until 930 am and the wrong truck. Not sure what a reservation is if this is how it was handled.

Rating:

5.0

After all other locations were closed for Black Friday, he was the only one open in my time of need, when Uhaul f*cked me twice. Nice guy.

Rating:

5.0

Quick and efficient pick up

Rating:

3.0

Not change the reservation less than 24 hours in advance. This changed the course of our very busy moving day and caused us to have to drive back and forth between the places more than we would have needed to if the truck was available when I had reserved it for. I also reserved the truck for 24hrs and when the reservation was updated to pick it up later it did not update to drop it off later to give the full 24 hours. I don't want to rate the location too low because I don't know if it was actually the location or uhaul itself who caused this issue.

Rating:

5.0

Computers were down at the pick up location, so a new reservation had to be made. Drop off was quick and easy. Staff helped maneuver the trailer into a spot and took care of the return paperwork.

Rating:

5.0

Sundar is an excellent representative for U-HAUL.

Rating:

1.0

We were charged for double the miles we drove!

Rating:

1.0

Getting the truck I ordered was a nightmare. I needed a one way truck and ended up having to take an in town truck and drive it back because the truck I ordered was not there.

Rating:

2.0

The back of the truck had piles of dirt, which I had to clean before I put my belongings in. It was very difficult to reach them to inform them of the dirty truck issue. The call could not go to voice mail because their mailbox was not set up. I believe the gas gage was also incorrect. I put in $22 worth of gas, and the truck only increased by less than 1/4 of a tank.

Rating:

4.0

I was charged $15 for insurance that I did not request on my reservation. Could I get this refunded please? Contract #10540897 Thank you. John Davis, johnernestdavis@gmail.com

Rating:

1.0

I had to hook up greasy equipment to my vehicle and then with grease all over my hands from the safety chains there was no soap and water to wash my hands. I didn’t want to get back into my 2024 Chevy Tahoe and get grease all over the steering wheel. I had to try to wipe grease off with a small piece of paper towel.The trailer was on a steep hillside and I could not hook it up on my own because it had to have a wheel chocked. The rep complained that I was late picking up when I arrived 30 minutes later than my booking time. I understood that I could pick it up anytime after 8:30am and did not appreciate being reprimanded for being late. The trailer had a straight 4!wite electrical connection and my vehicle only has the round one. I asked him to provide and adapter and he said he does not carry adaptors. I had to drive it to the nearest auto store and buy an adapter so that I could hook up the electrical.

Rating:

1.0

The sales clerk completed the order and dispatched me without going over the order. As a result the order was finalized and no edits could be completed. The clerk charged me for tow sets of moving pads when I only wanted one set. When I said I wanted it corrected, he called two people to edit it and was told since it was dispatched, no changes could be made. He was told to put a note in the system and it would be adjusted when I dropped it off. Upon drop off, I found out that was not the case. So initial orders need to be correct and verified with the customer before being dispatched.

Rating:

1.0

Scam artist try’s to rip you off and add expenses store is trash this place should be closed he’s a scammer

Rating:

5.0

This place was awesome, gentleman was wonderful

Rating:

3.0

The cab of the truck needed a cleaning floor to dash dirty.

Rating:

3.0

Attendant very respectful, efficient and speaks more than 2 languages.

Rating:

5.0

Very helpful and great customer service.

Rating:

2.0

Connivant location from my house. The truck I rented was fairly new. The appearance of the U haul rental facility was an old convenient store and it showed. If you are planning on doing a one-way trip and dropping the rental truck off in another location plan on it costing more than double the advertised price. That $39.95 per day rental does not apply to a 1 way trip that was not explained to me when picking up the truck. I was under the impression that U haul put a hold on my card incase of any damage to the truck and I would be getting money back if it was returned in good condition. That did not happen. So my $300 dollar rental turned into a $700 dollar unexpected expense! Not Happy

Rating:

5.0

Your doing great.

Rating:

5.0

Very helpful and professional

Rating:

1.0

Advertise 29$/day, but 4 hours, and less than 30 miles ended up costing over 90$. Super scam! I would NOT RECOMMEND UHAUL. Worst experience ever! Uhaul should be ashamed of their business practices.

Rating:

1.0

I was charged for two days but returned the trailer before the 24 hour mark. Shit experience. Zero issue with the location. Just with U-Haul in general. Shit policies.

Rating:

1.0

Picked up the truck it was sticky and dirty and trash on the inside. There was absolutely no gas I had to go straight to the gas station and get gas I returned it with gas more than what I got it with and now I'm being charged for gas. The truck was disgusting. Customer service was horrible. Would not recommend this to anyone.

Rating:

2.0

Repairs on truck and engine

Rating:

1.0

I was charged for multiple things that I wasn’t asked if I wanted. Store owner filled everything out then gave me keys. I thought the price seemed a little high but didn’t say anything. The vehicle had 3/4 of a tank when I took it. I returned it with in between 3/4 and 7/s but was still charged $9.50 for fuel. Over all this rental cost me almost $180. He also put the wrong times for pickup and drop off thn acted like he was doing me a favor for not putting me down as late. I used the uhaul for a total of 3 hours, and it was 180. Dollars. I drove 80 miles. How do I go about getting some money refunded I am extremely dissatisfied. If rented uhauls for a full day drive the same amount and it wasn’t close to this much.

Rating:

1.0

My truck was absolutely horrible on Friday pickup, horrible it had a transmission problem

Rating:

3.0

The back of the truck was dirty. The gas tank cover was broken, and I could not get a grip on it to open it. I had to ask the gas station manager to open it for me, but even he had a hard time.

Rating:

5.0

Not a thing the representative of the store was excellent and knowledgeable. I’ve been there 5 times.

Rating:

5.0

Service was great but the van needs new shocks and a gas cap.

Rating:

5.0

56 union square gardner ma offers a great selection of trucks , vans, trailers and cargo tow behinds. Their customer service was professional prompt and polite. I look forward to working with chair city market for all my moving needs. 5-STAR

Rating:

5.0

This place was amazing; I got all the help I needed! He did everything he could to ensure I was ready to go. I will not go to any other U-Haul. This is the best location.

Rating:

3.0

Nothing

Rating:

5.0

Thank you very much, pleasure to have business with Gardner UHaul.

Rating:

5.0

Seamless process as usual Thanks

Rating:

3.0

Create customer accounts, if customer approves, with basic info retained for quicker check out on future rentals.

Rating:

5.0

Be a bit more specific with all of the additional "fees" and add-ons. Overall, the experience was great, and the service provided was outstanding. I would rent from this location again.

Rating:

5.0

Everything good

Rating:

3.0

Will rent here again.

Rating:

4.0

Have more space for customer parking + drop off area outside.

Rating:

5.0

Great service. Got the truck I needed, clean, drove well. Overall. Happy. Thank you!