I reserved ahead of time and was changed to this location because it had the truck I needed. Instead the location opened an hour later than told, they gave my truck to someone else. I had to use a five foot shorter truck. The tire pressure I was told don’t worry yet it was a moving truck at 16 psi! So we had to add air. Just added to a busy day when I originally reserved at 15 foot truck at 739 am and ended up not getting a truck until 930 am and the wrong truck. Not sure what a reservation is if this is how it was handled.
Crystal B
Chair City Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gardner, MA 01440
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Customer Reviews
- 3.5 Average Customer Rating
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After all other locations were closed for Black Friday, he was the only one open in my time of need, when Uhaul f*cked me twice. Nice guy.
ANTHONY LQuick and efficient pick up
MICHAEL LNot change the reservation less than 24 hours in advance. This changed the course of our very busy moving day and caused us to have to drive back and forth between the places more than we would have needed to if the truck was available when I had reserved it for. I also reserved the truck for 24hrs and when the reservation was updated to pick it up later it did not update to drop it off later to give the full 24 hours. I don't want to rate the location too low because I don't know if it was actually the location or uhaul itself who caused this issue.
DAVID YComputers were down at the pick up location, so a new reservation had to be made. Drop off was quick and easy. Staff helped maneuver the trailer into a spot and took care of the return paperwork.
MICHAEL L