Weird place. The people asked us to bring the dolly in from the truck. It didn’t even look like a U-Haul place. They couldn’t even go over the extra charges before I left, they said they’d take care of it. I don’t think I should’ve gotten such a high bill.
marissa m
Chair City Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gardner, MA 01440
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Customer Reviews
- 3.5 Average Customer Rating
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The staff was incredibly helpful and kind. The U-Haul system was down and the 24/7 pickup did not work, forcing me to change my reservation to this location. The mobile pick up and website did not work. Customer service was not able to resolve the issue, so I had to figure it out on my own. The truck itself needs an alignment and the AC blew hot air.
Roman CSonny was great. A pleasure to work with. Trailer was ready to go, worked out perfect.
JOHN Sthe location itself, is centralized and right off the highway. staff is generally very friendly, though not as knowledgeable in the maintenance and function of things like the trailer. example, the trailer screw that operates the front leg took two men to spin, im not a small guy myself. we sprayed it with lube ourselves. trying to handle the issue as best as possible. though, this was the first in a string of 3 consecutive that had issues with the pickup reservation, one of which was all the way in Philadelphia, and i drove all the way there to discover the issue with the reservation; so things could have been worse.
Jason BOpening on time for starters. I would not get a uhaul from this location again.
Donna F