Customer Reviews for Challenge Fitness
(U-Haul Neighborhood Dealer)

322 reviews

15144 Bells Bay Rd   Charlevoix, MI 49720

(231) 237-4482

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 10/1/2022: 12:00 pm - 5:00 pm

Services at this Location:

Contact Us

(231) 237-4482

15144 Bells Bay Rd
Charlevoix, MI 49720

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 10/1/2022: 12:00 pm - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

I am extremely impressed with this effortless rental. Outstanding customer service and love that UHaul is partnering with a cross-fit gym.

Lisa F. 
Rating:
5.0

We dropped off after hours but I spoke to Chris once the store was open. He was nice and checked it back in promptly. No issues at all.

Shana R. 
Rating:
5.0

Customer did not leave a comment.

Norman L. 
Rating:
5.0

Customer did not leave a comment.

DAVE S. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
5.0

Customer did not leave a comment.

Heidi N. 
Rating:
5.0

Over all a great rental experience! Great service, qand easy. Five star all the way!

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Barb L. 
Rating:
5.0

Excellent friendly service & location! Very helpful attaching & detaching. Will definitely rent from this location again!

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Not a thing!

John E. 
Rating:
5.0

The location made all the difference....outstanding service !

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kim F. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Friendly and professionally run. I've used it multiple times.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

outstanding service and support. Clean...organized !

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Evan R. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Super helpful staff.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

EVAN M. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

The attendant worked very hard and with a great attitude to overcome a computer problem with my reservation. The order was held up by a cglitch but after approx 20 minutes I was on my way. Trailer works as it should

James S. 
Rating:
3.0

Customer did not leave a comment.

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

DAN T. 
Rating:
5.0

Customer did not leave a comment.

Natalya C. 
Rating:
4.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Chris was very helpful!

Carolyn C. 
Rating:
5.0

Wow what a great experience if all of your UHaul locations were like his the UHaul business would explode- well done-

Loyce J. 
Rating:
5.0

2nd time for me renting from Challenge fitness. Chris is great and very easy to do business with. Trailers are so expensive to buy that renting on an as needed basis makes way more sense for me.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Original rental pick up location was Route 66 in East Jordan. I contacted them twice in person and once via phone and was repeatedly assured they'd have the truck ready. They did NOT and I had to drive almost 30 miles extra round trip to get a different truck! I was VERY displeased!!

Leeann J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

This location was not listed when the trailer was reserved and should have been. It popped up on the website when I checked to see where to drop off the trailer.

John M. 
Rating:
5.0

Great experience! Friendly and professional!

Sue M. 
Rating:
5.0

Very good service!

roger B. 
Rating:
5.0

Great place, would do business there anytime. Staff friendly and courteous.

Cef S. 
Rating:
5.0

Great Service…!!!

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Only thing Would be an open trailer wider than 5ft, besides car carriers. Needed to move a 63in wide, 60in cut zero turn mower, didn't fit trailer.

tom G. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

They do a great job and are very friendly.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Fantastic experience.

Thomas H. 
Rating:
5.0

Great service.

Larry P. 
Rating:
5.0

This location is very easy to work with, and helpful. I have rented from them many times, and will continue to!

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Marian P. 
Rating:
5.0

Customer did not leave a comment.

denise L. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

JonathanJack W. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Paige L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

ALISA F. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
1.0

Got charged an extra $100+ without an explanation as to why

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Was not available to drop off trailer even though that's how it was booked online. Had to drive back to Petosky and it was a pain.

Iris M. 
Rating:
5.0

The owner was fantastic. Very kind, helpful and accomodating. Best experience with uhaul ever… which is saying something because I've used it in ten cities in five states.

Barrett K. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Great experience !! Very easy and helpful

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

gregory P. 
Rating:
4.0

Customer did not leave a comment.

Ted J. 
Rating:
5.0

Customer did not leave a comment.

Lewis D. 
Rating:
1.0

Customer did not leave a comment.

Hailey S. 
Rating:
5.0

Customer did not leave a comment.

Eitsik A. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Very friendly and helpful

Kathleen S. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Excellent service when I picked up and dropped off the trailer. Very quick and personable employees. I would definitely use this U-Haul facility again.

Tobin C. 
Rating:
5.0

It was a great experience.

Scott K. 
Rating:
3.0

1 tire on the trailer was in very bad condition

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Jocelyn G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Easy drop off! Thank you!

Genevieve H. 
Rating:
3.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Very friendly service, large uncrowded lot making it easier to drive out in a big truck!

John D. 
Rating:
5.0

Challenge Fitness and their owner and staff are so service oriented; you can just feel it when you walk in the building. Caring completely about their customers, they go above and beyond to make the rental experience a very positive one. They instill a high degree of confidence in not only the services they provide, but in the performance of the rental equipment they offer. They are true pros!

Phillip H. 
Rating:
5.0

Make the app more user friendly. Had problems with the return. Luckily I was able to bring the truck back early and someone was available

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

RONALD JOHN D. 
No reviews have been submitted for this location.

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