I was charged $11.50 for two gallons of gas ($5.75/gal), after I had just purchased $15 of gas (4 gallons) at a gas station in Charlevoix. When I picked up the truck it was showing 1/2 tank, and when I returned it, it was slightly higher than when I picked it up. I drove the truck less than 45 miles total. I did not expect U-Haul to gouge honest, well-meaning customers to pad their profit . I am disappointed and it leaves a bad impression... I should be refunded that $11.50.
George H
Customer Reviews for Challenge Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick response, easy to locate, very friendly and professional.
Alvarana WSpace to park was OK.
SCOTT SExcellent service. The rentable dollies made a huge difference.
bill wI was charged for cleaning on a vehicle that was dirty when I picked it up
Jeremy MChris and his Assistant are excellent to deal with, they go above and beyond to help make sure your moving experience is as smooth as a moving experience can be! If I ever know anyone moving, I recommend them, I have a small business that periodically needs the use of a moving truck, I will not think of using anyone else, even if I had to drive a little further. Keep up the awesome service guys, it's a rarity! Robin J
Robin JThanks for doing your job with the highest most level of courtesy and respect
Peter RChris was helpful during the pick-up process. He didn't really address my concerns regarding allotted mileage, however.
Bob SLoved the experience with this location if I needed anything they had answers and went over everything with me before taking the truck. Amazing and would recommend to anyone
Kimberly SFriendly service. Had everything I needed.
Barry MThe person helped hook up the trailer and was very polite and kind.
Scott HTruck needs wipers really badly, they chatter every time you use them, The exhaust had a bad rattle and was very annoying, also an exhaust leak. The people at the desk were great to deal with and were very helpful, the location was very nice and clean. 5 stars on that,
James MEnsure that your location has the correct equipment available. Otherwise, contact the customer to let them know you won't be able to provide. They didn't have the dolly I requested. No contact or email. We had to go out of the way and find a dolly that delayed our loading time by 3 hours. The location just handed me the keys and confirmed the gas level. The 20' foot truck I drove has acceleration issues with the tow/haul on. The alignment was off and it was difficult to steer the truck. I would like some recourse and refund for the lack of customer service. Thank you
Daniel KConvenient to downtown location. Phone calls went to a voicemail messaging system, although there was a staff member on site when we arrived with the trailer. It would be good to have the on-site person available for phone communication
Gerald MTotally messed up our reservation had to drive to two locations to pickup our equipment. Then you guys messed up our date then I had to call multiple times to fix the times and dates. Then you changed our drop off points twice on us! And of course didn't care one bit but sure did take our money in a hurry! Horrible customer service and a clear don't care attitude!
joe wApp was easy to use. Renting went very smooth.
Bruce RThe location looked like an unkempt disorganized gym. Your dog might be "friendly", but not appropriate greeter for someone with a bad history with dogs. Your animal caused me a great deal of anxiety. The associate had very minimal interaction with me and offered 0 assistance in unloading my vehicle from the auto transport.
Lisa SFast and friendly. Like usual.
Kevin KPossibly brakes need attention on trailer
John SMove a uhaul closer to Boyne City MI. It would be nice if mileage was unlimited. Makes it hard for people to factor cost of a move before renting a truck. Also some cost should be refunded if there was no issues like no accidents or damage to anything or theft ect. It would be nice for incentives like discounts as a person who rents from uhaul. Also I love the option to return truck online or by the app 1st time renting a uhaul in years an that was a nice option. I should've looked at that before going home🤦♀️.. All in all I would rent a truck from this location again.😁
Jodi BThe equipment and the facility are top notch.
Paul GThings were excellent.Chris was very ,helpfuland all went good.
Randy BI’m not sure how you can at least at this dealer.
Bud Sgreat service. easy in and out. will use again.
PAUL MThe owner was efficient and knowledgeable. I was on my way quickly. I have no suggestions for improvement. My experience left nothing more to be desired. Thank you.
Bud SGreat experience!!
RAYMOND AVery friendly and helpful staff
JEFFERY WThe customer service was excellent and so friendly ! I’d recommend this location to everyone . Great job Charlevoix Uhaul !
Gordon VChris made the process very efficient.
Frank KGreat customer service!
Michael MThank you Excellent experience
Steve TThis Charlevoix, Michigan location is the best! Very helpful staff, and an easy access, pull through drop off. I will keep using this place every time I rent! Chris is an amazing person to interact with. Sometimes moving can be stressful, this experience definitely was not.
Jordan MAlways a good experience to deal with this location! Prompt and courteous and very polite and accommodating. They have what you need. .
Herbert FCall back ASAP
JAMES VVery friendly staff who took care of the return promptly.
David WOperator is easy to deal with, professional and friendly.
Regina Lnone
Joe KExcellent service, very friendly and professional. Will rent from this location again for sure.
Scott VGreat location with helpful owner.
Eric HChris runs a great operation with friendly professional service.
James ADropped off after hours but the phone app worked great. In fact it worked great too for me to do my check-in so I would say that it is a great improvement wrt customer service.
Jeff LGet different owners. These operations executives clearly don't care as this has been going on for years.
Gary FThe woman that took care of us was friendly and helpful .
Edward RGreat experience. Top notch in customer service.
John SChris and his team are outstanding. Technically competent and caring team. Would recommend to anyone.
Scott U