Customer Reviews for Challenge Fitness
(U-Haul Neighborhood Dealer)

119 reviews

15144 Bells Bay Rd   Charlevoix, MI 49720

(231) 237-4482

Hours

  • Mon-Sun: 9 am - 5 pm

Special Operating Hours

  • 4/13/2021 - 4/14/2021: Closed

Services at this Location:

Contact Us

(231) 237-4482

15144 Bells Bay Rd
Charlevoix, MI 49720

Services at this Location:

Hours

  • Mon-Sun: 9 am - 5 pm

Special Operating Hours

  • 4/13/2021 - 4/14/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very polite and professional.

JAMES MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Staff was efficient and knowledgeable. Needs no improvement

GARY LYNN R. 
Rating:
4.0

Customer did not leave a comment.

Micheallester Y. 
Rating:
5.0

Keep the current staff

Damian M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Therese O. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Great job!

JOHN LESTER B. 
Rating:
5.0

Customer did not leave a comment.

Andrewjohn C. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The owner personally took care of me for a second time. Both times he hooked up the trailer then took it off when I returned. Definitely recommend this location, the personal and friendly service makes a difference.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Owner very helpful.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Kirsten L. 
Rating:
5.0

We had an excellent experience, easy access to rental site. Trailer was clean and very easy to haul. Perfect for our couch. We used a 4x8 trailer...only problem we had was backing it up, especially in the dark and snow, used some bad words!! Overall, we highly recommend!

JOYINDEPENDENCE H. 
Rating:
5.0

Very nice to deal with and very helpful.

FREDERICK MICHAE M. 
Rating:
4.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Service and selection was perfect.

Roger N. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Better signage as to where to talk to a rep. He was VERY helpful.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Everything was great as usual. Will use U-Haul again!

Michael P. 
Rating:
4.0

Let customers hook their own trailer up. Had I not checked it at the gas station I could've lost it. The lady that insisted she hook it up didn't tighten down the ball setting. It was never even touched (tightened down) had a loaded my car like that, the trailer would have lifted off my hitch and more than likely smashed my tailgate. Otherwise lol great people and service. But check your shit after they hook you up!!

Dustin R. 
Rating:
5.0

Couldn't be better

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lance F. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Chris was amazing and this facility is top notch!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Christinamarie H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERMICHA Z. 
Rating:
5.0

Easy to deal with, very friendly, accommodating, honest, explained all options, prices etc. will definitely use again.

MICHAEL ROGER R. 
Rating:
5.0

Chris was very helpful and was able to switch the rental twice to accommodate me. Very much appreciated!

Paul C. 
Rating:
5.0

add the option to extend the reservation to the website. I extended it once through chat, the second extension I was told I could not extend through chat.

Craig A. 
Rating:
3.0

Well if I'm being honest, the rates could be lower. Other than that if Penske had a truck available in Petoskey I would have rented from them and saved 70 bucks but I guess when you're in a situation where you need something for that exact day, you do what you g

Kaden T. 
Rating:
5.0

Customer did not leave a comment.

Katrina C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Lee R. 
Rating:
5.0

This location is great 👍 customer service was knowledgeable friendly.. but other location in near by county doesn't answer phone, or promises to call back and never call.. East Jordan U-Haul never call me back.. chris was awesome he call back and set up my Uhaul..

Christopher L. 
Rating:
5.0

Chris was amazing! Could not have been more helpful! He went above and beyond to help us out! Thank you!

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Lesliedale W. 
Rating:
5.0

Chris did a great job explaining the rental equipment policies and equipment to me making my experience great.

Geoffrey R. 
Rating:
5.0

Great service and professional. Will use them again.

Omar F. 
Rating:
5.0

Service agent was very helpful and nice.

Gregory P. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

In michigan things rust quite easily. Check for rust damage under enclosed trailers (that have sat for a while).

Brandon C. 
Rating:
5.0

Absolutely nothing. Chris is amazing and so helpful. I would recommend renting here to anyone. Great experience!

Mary P. 
Rating:
5.0

The process was fast and easy. The truck was clean. All in all it was a good experience.

Lynnmichelle S. 
Rating:
4.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Very friendly and nice people

Richard H. 
Rating:
5.0

The owner was very friendly and helpful.

Calvin P. 
Rating:
4.0

Proprietor was extremely helpful.

Gerald V. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Heidi C. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Excellent Customer service and focus

Michael J. 
Rating:
3.0

Took some time at the pick up to get truck because he was busy with the other business Challenge Fitness.

Ronald M. 
Rating:
5.0

Great experience!

LARISSA F. 
Rating:
4.0

This agent noted the problems I described and made a request for repairs.

KEVIN W. 
Rating:
4.0

Customer did not leave a comment.

Davidvaughn L. 
Rating:
5.0

Customer did not leave a comment.

Marc J. 
Rating:
3.0

Customer did not leave a comment.

ERIN CELESTE P. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

bruce H. 
Rating:
5.0

Customer did not leave a comment.

Stacey N. 
Rating:
5.0

Customer did not leave a comment.

Nancyhamlin H. 
Rating:
5.0

The whole experience was easy and painless.i would recommend to anyone.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

terri E. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Karen was a tremendous help!!

Janinemarie M. 
Rating:
5.0

All was great

Susanelizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
3.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Chris provides outstanding service! Thank you!

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Everything was great

Patriciagail A. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Tia Y. 
Rating:
3.0

Customer did not leave a comment.

Cyril G P. 
Rating:
5.0

The owner (Chris) is great to deal with! Great attitude and very helpful.

Mitch B. 
Rating:
5.0

Customer did not leave a comment.

mark A. 
Rating:
5.0

Chris was very helpful

Danny S. 
Rating:
4.0

Customer did not leave a comment.

Grace F. 
Rating:
5.0

Checkout online was easy. Location was easy to find. Nothing to improve.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Alvin V. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Karen Denise P. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Chris was very helpful and made it an quick and easy drop off!

Dennis R. 
No reviews have been submitted for this location.

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