Fix your equipment!
Lynn T
Customer Reviews for Challenge Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to take a trailer and was told it was all hooked up. Not from this location but person I was chatting with in AZ. Also wish I was told vehicle would not be full.
Sean MFabulous customer service!! Charlevoix location is one of our favorite uhaul rental locations!
NORTHERN MChris is excellent!
KENNETH FEmployee was very friendly and helpful!
Kyle KWasn’t very convenient for drop off
ROBERT LI’ve used this location multiple times and I am so grateful for the location! Our city is so small, and driving out 30+ minutes is such an inconvenience, so I love that they’re 5 min away!
ZACHARY SI don't see how it could have been any better.
KENNETH DSo easy to drop off
Mark PGreat facility & staff
JOHN WWe dropped it the same day of pick up. No interaction
Judy SGreat team.
MICHAEL HChris was great with everything and about as smooth and seamless as could be expected!
KENNETH FExpensive but worked out well.
KENNETH TChris was very friendly and professional.
RANDY HNo one answered the phone, and U-haul support kept me on the phone for 15 minutes before explaining that someone on site had to help with trailer checkout. Took 45 minutes when it could have all been done in 10 with clearer directions and communication. Unimpressed.
CHRISTIAN BReduce checkout times
DAVID LThe experience could not have been better.
WYLIE ZDon't take the allowance for miles out of the contract
PAUL TNo one there when I dropped off equipment. Didnt respond to phone messages.
THOMAS RThe franchisee was ready for me out of the gate in 10 minutes. The reservation person wanted to send me to Alanson which is another 15 minutes away and would really cut into my 6 hour limit
MICHAEL WVery prompt to assist me and very supportive.
SANIQUE EChallenge Fitness /UHaul was available and attentive to every detail of this contract.The best UHaul experience I have ever experienced. If you need a UHaul in Northern Michigan call Chris at Challenge Fitness.
HEIDI VA hitch pin did not come on the trailer so we had to get one personally
GAIL PFast and friendly!
SCOTT JEasy Peasy, Thank You! Tom Dinger
THOMAS GEverything went smoothly from hookup to return. There was an agent in the yard to help uncouple trailer, check the status of my account and I was on my way home in 5 minutes. Most of the time was me backing the trailer into the parking spot. After 50+ years of towing I still can't backup very well. It's not pretty but it works. I was advised on the bigger trucks the renter is allowed to tow their own trailers like a boat trailer. PENSKY does not allow this. i'll be back.
Gregory BEasy drop off location and friendly staff!
ANTHONY GNothing. Quick and easy drop off experience
ANTHONY GDid an after hours drop off. We spoke with the owner and he provided us with all the information needed to make the drop off very easy.
DAVID SJust an excellent experience
Michael GEasy and quick drop off.
TIMOTHY PEasy drop off.
JACK LThanks!
DANIEL JEasy to get to.
Gary DU-Haul phone person assigned me to a location that didn’t have the toy hauler that I needed. While I was driving (300 miles) to that location they called and told me that they didn’t have the equipment. I told her to find another location. What the hell? Why do you solicit my opinion? Nothing ever changes.
RAYMOND BAwesome service
MATT FHave a truck that doesn’t have issues with the steering. It was a very scary and longer drive one way. I had to call roadside assistance to report an issue that due to timing I had to accept a defective vehicle.
QAHHAR SNothing, everything went according to plan.
MARK GCouldn’t have been any better. We will use them again.
John WEasy drop off
Michael GAlways great
MYRON SI'm not sure you could improve because the owner was super helpful. He had me on my way in no time at all and was very professional!
Clint BLocation was one of the most efficient I have ever used.
DONALD JVery convenient and efficient transaction! Thank you!
WILLIAM GQuick, professional, friendly service.
STEVEN SI’ve rented at least a dozen times from this location, service is always above and beyond.
CHRISTI AYou do it right!
JEREMIAH K