Customer Reviews for Challenge Fitness
(U-Haul Neighborhood Dealer)

573 reviews

15144 Bells Bay Rd   Charlevoix, MI 49720

(231) 237-4482

Office Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(231) 237-4482

15144 Bells Bay Rd
Charlevoix, MI 49720

Services at this Location:

Office Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Location was one of the most efficient I have ever used.

DONALD J 
Rating:
4.0

Very convenient and efficient transaction! Thank you!

WILLIAM G 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Quick, professional, friendly service.

STEVEN S 
Rating:
5.0

I’ve rented at least a dozen times from this location, service is always above and beyond.

CHRISTI A 
Rating:
5.0

You do it right!

JEREMIAH K 
Rating:
5.0

Customer did not leave a comment.

KURT E 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

RICHARD E 
Rating:
4.0

Customer did not leave a comment.

REBECCA G 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

DARRELL D 
Rating:
4.0

Customer did not leave a comment.

KENDRA A 
Rating:
4.0

Customer did not leave a comment.

JEFFREY L 
Rating:
5.0

Customer did not leave a comment.

KENNETH N 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Chris was courteous and professional, pick up and drop off both went great.

JOSHUA D 
Rating:
5.0

All good.

Matt K 
Rating:
4.0

I got charged for day late even though I was told that they allowed an extra day due to state of emergency. Bad business to say we will work with you, then charge me.

Jeffrey D 
Rating:
4.0

The original location was suppose to be in Alanson, MI. When we went to check it out they were closed for a week and apparantly did not inform U Haul to not assign any orders. It was upsetting because this was the first time rental. We stopped at U-Haul in Petoskey MI and the manager was so nice ev en though he only rented trucks. He called the one in Charlevoix. U Haul said we could have the 6 x 12 for the price of the 5 x 8 because of the mix up. They did not do it. When we picked up the U Haul in Charlevoix he did not have the 5 x 8 as informed. We had to pay for for the bigger trailer, which was on the invoice. It was good to drive so we were pleased, but not about the mix up when we called U-Haul direct.

LINDA N 
Rating:
5.0

Everything was great. The staff was knowledgeable and helpful.

LISA M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

Great folks at Challenge! We'll be back!

MICHAEL D 
Rating:
5.0

The Challenge gym location was great. The man that helped was very nice. Got us checked in very quickly.

RODNEY N 
Rating:
5.0

Did mobile, so no interaction with people

Gary D 
Rating:
5.0

Customer did not leave a comment.

DERRICK V 
Rating:
5.0

Quick, easy process & friendly service.

TOBY L 
Rating:
4.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

STEVEN D 
Rating:
5.0

Customer did not leave a comment.

MARY B 
Rating:
5.0

It was a quick an easy process

ANDREA L 
Rating:
5.0

Vary convenient location and service for people in the Charlevoix area .owner / manager was extremely helpful

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

MICHELE P 
Rating:
5.0

Customer did not leave a comment.

JAMES T 
Rating:
5.0

Customer did not leave a comment.

DYLAN A 
Rating:
5.0

The experience at Challenge Fitness could not have been better. Very friendly. That being said, the trailer itself needs to be retired. It is in rough shape. Door barely opens without forcing it. Outside if trailer is in horrible condition. Trailer was functional and did when I needed it to do, so I am a happy customer.

Randy B 
Rating:
4.0

Customer did not leave a comment.

EDWARD J 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

This location is great to rent from, I will always reference my friends to this spot, and return for future services! 😀 ✌️

JORDAN T 
Rating:
5.0

Customer did not leave a comment.

PAUL B 
Rating:
4.0

Easy pick up and drop off. thanks

MICHAEL J 
Rating:
3.0

We had to wait about 30 minutes because no one was at the desk. I had left a voice mail for the business on Thursday trying to confirm a trailer would be available and never got a return phone call.

LEE M 
Rating:
5.0

Chris does a fabulous job with registration, hookup, and product offerings like pads.

James A 
Rating:
5.0

Customer did not leave a comment.

jim r 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
4.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Customer did not leave a comment.

Galina Y 
Rating:
5.0

Chris was an informed and educated professional when I made a reservation a few months ago. When I picked up they ental trailer, he was there to help, inform, and guide me through the process. He was easy and great to deal with.

RANDOLPH L 
Rating:
4.0

Customer did not leave a comment.

JEFFERY P 
Rating:
3.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

Tell corporate to keep their phones! A customer rep NOT from the actual rental place called me multiple time was very stressful, made this rental very difficult. She caused me so much stress I was in tears and she refused to have her supervisor call me as requested. I'm still waiting on his call. The staff at the actual rental place was amazing. Super friendly and helpful.

JULIA E 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Chris is always very professional, polite, and so helpful!

ROBIN Y 
Rating:
5.0

No improvement necessary. They have a great staff and they take care of everything to get you going and upon the return they're also very efficient and quick.

GARY J 
Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Judith M 
Rating:
5.0

Customer did not leave a comment.

GERALD D 
Rating:
5.0

Great experience!

DONALD D 
Rating:
5.0

half of taillight was out.

THOMAS G 
Rating:
5.0

No complaint, or advice.

Rebecca P 
Rating:
3.0

Customer did not leave a comment.

Jesse L 
Rating:
5.0

Customer did not leave a comment.

Kennneth H 
Rating:
5.0

Customer did not leave a comment.

JULIA E 
Rating:
5.0

Customer did not leave a comment.

DONALD S 
Rating:
5.0

Maybe ask about the hitch on the vehicle so I didn’t have to buy another one after driving to a different city to pick it up with crazy traffic. But overall it was great.

Tina H 
Rating:
5.0

Nothing the lady that waited on us was wonderful an very helpful.

Robert H 
Rating:
5.0

Efficient and easy to access

Clinton B 
Rating:
5.0

Very nice folks at this location.

DONALD J 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Nothing, this location was great

Doug W 
Rating:
5.0

Customer did not leave a comment.

Tyler B 
Rating:
5.0

Communication was outstanding!! Great customer service!! Drop off very fast and easy.

Karen W 
Rating:
5.0

Customer did not leave a comment.

Ronald D 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Gabriel B 
Rating:
5.0

Customer did not leave a comment.

Diane J 
Rating:
5.0

Customer did not leave a comment.

Janet M 
Rating:
5.0

Customer did not leave a comment.

Jon S 
Rating:
4.0

Customer did not leave a comment.

JASON L 
Rating:
5.0

Customer did not leave a comment.

Galina Y 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Fantastic service as always.

Patrick M 
Rating:
5.0

Nothing,everything went like clockwork. Thanks

EDMOND G 
Rating:
5.0

Customer did not leave a comment.

Erica C 
Rating:
5.0

Customer did not leave a comment.

Tracey P 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

The trailer I rented had serious issues that caused me to add several hours to my planned trip. I do not think the location is responsible for checking the safety and road worthiness of equipment before a unit goes out, but somebody needs to.

Gary N 
Rating:
5.0

Customer did not leave a comment.

Derrick V 
Rating:
5.0

Chris runs a great operation and has an always so helpful.

James A 
Rating:
5.0

Customer did not leave a comment.

kevin b 
Rating:
5.0

Customer did not leave a comment.

Kristy H 
Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
5.0

Chris and his U-Haul location offers everything a local mover needs, in my case a utility trailer. Upon my arrival, Chris was ready and willing to assist with hooking up the trailer to my truck.

Shannon R 
Rating:
5.0

Customer did not leave a comment.

Kristy H 
Rating:
5.0

Very friendly and helpful

don O 
Rating:
4.0

Customer did not leave a comment.

SCOTT S 
Rating:
5.0

Customer did not leave a comment.

Erika H 
Rating:
5.0

Easy to find. Extremely helpful staff. Easy paperwork and overall one of the best Uhaul sites I've experienced.

Alvarana W 
Rating:
5.0

Great folks to deal with for rentals

roger z 
No reviews have been submitted for this location.
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