Have a truck that doesn’t have issues with the steering. It was a very scary and longer drive one way. I had to call roadside assistance to report an issue that due to timing I had to accept a defective vehicle.
QAHHAR S
Customer Reviews for Challenge Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything went according to plan.
MARK GCouldn’t have been any better. We will use them again.
John WEasy drop off
Michael GAlways great
MYRON SI'm not sure you could improve because the owner was super helpful. He had me on my way in no time at all and was very professional!
Clint BLocation was one of the most efficient I have ever used.
DONALD JVery convenient and efficient transaction! Thank you!
WILLIAM GQuick, professional, friendly service.
STEVEN SI’ve rented at least a dozen times from this location, service is always above and beyond.
CHRISTI AYou do it right!
JEREMIAH KChris was courteous and professional, pick up and drop off both went great.
JOSHUA DAll good.
Matt KI got charged for day late even though I was told that they allowed an extra day due to state of emergency. Bad business to say we will work with you, then charge me.
Jeffrey DThe original location was suppose to be in Alanson, MI. When we went to check it out they were closed for a week and apparantly did not inform U Haul to not assign any orders. It was upsetting because this was the first time rental. We stopped at U-Haul in Petoskey MI and the manager was so nice ev en though he only rented trucks. He called the one in Charlevoix. U Haul said we could have the 6 x 12 for the price of the 5 x 8 because of the mix up. They did not do it. When we picked up the U Haul in Charlevoix he did not have the 5 x 8 as informed. We had to pay for for the bigger trailer, which was on the invoice. It was good to drive so we were pleased, but not about the mix up when we called U-Haul direct.
LINDA NEverything was great. The staff was knowledgeable and helpful.
LISA MGreat folks at Challenge! We'll be back!
MICHAEL DThe Challenge gym location was great. The man that helped was very nice. Got us checked in very quickly.
RODNEY NDid mobile, so no interaction with people
Gary DQuick, easy process & friendly service.
TOBY LIt was a quick an easy process
ANDREA LVary convenient location and service for people in the Charlevoix area .owner / manager was extremely helpful
MICHAEL WThe experience at Challenge Fitness could not have been better. Very friendly. That being said, the trailer itself needs to be retired. It is in rough shape. Door barely opens without forcing it. Outside if trailer is in horrible condition. Trailer was functional and did when I needed it to do, so I am a happy customer.
Randy BThis location is great to rent from, I will always reference my friends to this spot, and return for future services! 😀 ✌️
JORDAN TEasy pick up and drop off. thanks
MICHAEL JWe had to wait about 30 minutes because no one was at the desk. I had left a voice mail for the business on Thursday trying to confirm a trailer would be available and never got a return phone call.
LEE MChris does a fabulous job with registration, hookup, and product offerings like pads.
James AChris was an informed and educated professional when I made a reservation a few months ago. When I picked up they ental trailer, he was there to help, inform, and guide me through the process. He was easy and great to deal with.
RANDOLPH LTell corporate to keep their phones! A customer rep NOT from the actual rental place called me multiple time was very stressful, made this rental very difficult. She caused me so much stress I was in tears and she refused to have her supervisor call me as requested. I'm still waiting on his call. The staff at the actual rental place was amazing. Super friendly and helpful.
JULIA EChris is always very professional, polite, and so helpful!
ROBIN YNo improvement necessary. They have a great staff and they take care of everything to get you going and upon the return they're also very efficient and quick.
GARY JGreat experience!
DONALD Dhalf of taillight was out.
THOMAS GNo complaint, or advice.
Rebecca PMaybe ask about the hitch on the vehicle so I didn’t have to buy another one after driving to a different city to pick it up with crazy traffic. But overall it was great.
Tina HNothing the lady that waited on us was wonderful an very helpful.
Robert HEfficient and easy to access
Clinton BVery nice folks at this location.
DONALD JNothing, this location was great
Doug WCommunication was outstanding!! Great customer service!! Drop off very fast and easy.
Karen WFantastic service as always.
Patrick MNothing,everything went like clockwork. Thanks
EDMOND GThe trailer I rented had serious issues that caused me to add several hours to my planned trip. I do not think the location is responsible for checking the safety and road worthiness of equipment before a unit goes out, but somebody needs to.
Gary N