Customer Reviews for Chappys
(U-Haul Neighborhood Dealer)

67 reviews

658 SR 151   Mingo Junction, OH 43938

(740) 563-4474

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(740) 563-4474

658 SR 151
Mingo Junction, OH 43938

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

Great service, great location

Bryan R 
Rating:
5.0

Customer care was above and beyond expectations. Friendly, informative and professional. I would recommend using this U Haul location to others and will use it for my future needs.

Anthony F 
Rating:
5.0

Make sure your trucks are in good working condition. I was stranded for over 2 hours

Bruce R 
Rating:
4.0

Can't think of anything.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Roy M 
Rating:
4.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Mark W 
Rating:
4.0

My final bill was approximately $30 more than the price originally quoted. I returned early and even washed it on the way. Not sure why I was charged extra.

Mark W 
Rating:
4.0

Check cabin filter kind of smelly

David P 
Rating:
5.0

Customer did not leave a comment.

lee r 
Rating:
5.0

Customer did not leave a comment.

Tammy L 
Rating:
4.0

Customer did not leave a comment.

Katy R 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
1.0

Service not worth a fuck over charged me twice and a rep was suppose to call n three business days and has yet to do so. I’d of been better off using Penske

Nathan M 
Rating:
5.0

Great operation. Easy transaction.

Erik J 
Rating:
4.0

Customer did not leave a comment.

EDWARD L 
Rating:
5.0

Not a thing.. personnel was friendly, fast and professional. I’d rent there again!

David S 
Rating:
4.0

Customer did not leave a comment.

mike t 
Rating:
5.0

Customer did not leave a comment.

Mike W 
Rating:
5.0

Customer did not leave a comment.

Genger R 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

marcella m 
Rating:
5.0

Customer did not leave a comment.

Anthony D 
Rating:
4.0

Customer did not leave a comment.

DONALD B 
Rating:
1.0

Dirty had a dog running around site and workers smoking inside

David E 
Rating:
5.0

Customer did not leave a comment.

Devin L 
Rating:
3.0

Wished they had the size I asked for .they gave me a 26 when asked for 15( really big truck l Wasn't sure about gas and put to much gas in and turned it back in with half a tank and was given to me with fourth of a tank.(extra $50 out of my pocket. )

Amy M 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Chappy always goes above and beyond my expectations. One great guy to deal with. Sam his secretary also goes the extra mile to help customers. You are both deeply appreciated.

David C 
Rating:
4.0

Lower your rates gas is almost $5.00a gallon and uhaul charges .99 cent a mile that a little steep

Chuck S 
Rating:
3.0

I dont understand why we don't get a refund if we don't use all the miles plus we returned the truck early

Katelyn W 
Rating:
5.0

Customer did not leave a comment.

Scoot P 
Rating:
5.0

Only comment was cab of the seemed to be pretty high up making getting into and out of the truck difficult. If there was a step there it would make a big difference, as someone who has knee problems this is something that i noticed. Truck performed as expected .

Jeffrey V 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Advertising

Matthew H 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
3.0

There were no dollies even though i paid for them and no funiture pads. I had to drive an extra 22.2 miles out of my way ONE WAY to get my truck

Heather C 
Rating:
3.0

When a customer asks for a specific location it's up to you to make sure the equipment is at that location, even if you need to bring it there from another location. In my case the truck and trailer should have been brought to Bridgeport from Chappys, not make me go out of my way to get it. I asked for Wilsons Furniture because it was on my way to the location I was headed to. Mingo Junction was 40 miles out of my way. I'm not from Ohio so I have no friends there. I asked for my equipment to be at the Bridgeport location, Wilsons Furniture but had to drive out of my way to Mingo Junction. I checked no for equipment because I didn't realize it till I left Chappys that the brake lights and turn signals didn't work on the trailer. The lights lit up but brake and turn signals didn't work. I checked the plug, the contacts were a little dirty, so I cleaned them but that didn't help

Joseph T 
Rating:
5.0

Great customer service, friendly staff. I will be back in the near future.

David C 
Rating:
5.0

Customer did not leave a comment.

Robert V 
Rating:
5.0

Customer did not leave a comment.

Bryan W 
Rating:
3.0

Customer did not leave a comment.

john w 
Rating:
5.0

Customer did not leave a comment.

LYNETTE P 
Rating:
5.0

Friendly staff and was an easy in and out for the pickup. Great Job!

TREY W 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
3.0

No issue with the location of this UHaul branch. But i signed up for a truck in Martins Ferry and it automatically changed to this place and the extra mileage was quite costly.

Christian G 
Rating:
5.0

Everything was great.

Doug K 
Rating:
5.0

They were very helpful as this was our first time renting a uhaul. Would definitely recommend,

Jodi M 
Rating:
1.0

Only drove 4 miles put 5 GALLONS OF GAS IN and im being charged for 2 gallons of gas... no possible way. Wont use again or recomend.

Emily C 
Rating:
5.0

Customer did not leave a comment.

Gene S 
Rating:
2.0

Make the pick up process easier

Amanda M 
Rating:
4.0

Friendly and fast service. Assisted with hooking up trailer. A+

JAMES R 
Rating:
4.0

Customer did not leave a comment.

Mark V 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
4.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Customer did not leave a comment.

Dave Z 
Rating:
5.0

Albert was great!! Helped me hook it up and unhook at return. Very friendly and helpful on all my questions!!!!

LACY M 
Rating:
5.0

Customer did not leave a comment.

Bill H 
Rating:
1.0

Over charged ran all over and got the wrong size not happy may not ever use again

LESLIE S 
Rating:
5.0

Very very good experience, very helpful

STEVEN M 
Rating:
5.0

Customer did not leave a comment.

EDWARD R 
Rating:
3.0

Customer did not leave a comment.

Thomas P 
Rating:
5.0

People are very nice & accommodating. I’d recommend other to this UHaul.

Thaivy H 
Rating:
5.0

Customer did not leave a comment.

Joe C 
Rating:
5.0

Very friendly. Thank you for all of the help.

Melissa G 
No reviews have been submitted for this location.

Additional Services at this Location

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