I will never rent a truck again remotely. It was the worst experience ever. Took me over 2 hours with someone helping me on the phone to get the truck keys. The utility dolly wasn’t in the truck. This made moving very difficult and took much longer to move everything than if we had had it. It had turned dark by the time I got the key and was in a remote area. Not safe for me being a woman. I will give a google review and at this point it won’t be good. I’m very dissatisfied with U-Haul at this time. Also had to keep calling trying to get a credit for the utility dolly. I doubt I’ll ever use your service again and I’ve been renting U-Haul on and off for over 45 years
LAURIN D
Customer Reviews for Charlies Self Storage
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off truck on Sunday. No attendant put keys in lockbox
Huey CNo assistance or staff available.
Tammy RNo one available to assist in the drop off of the car hauler.
Tammy RGreat place and great people
Chad HEnsure the uhaul is cleaned completely. It was completely disgusting when picked up.
Trey BVery friendly and knowledgeable staff! I am from Texas and the hospitality was awesome! Thank you again!
Yuolonda JThe service was amazing at this location and she was very friendly!
Lynetta CVery very helpful & so nice!! I will definitely recommend Charlies Self Storage to anyone needing storage units!! And will use them again if ever needed!! Thanks again!!
Teyah K | Overall ExperienceMy camper was broken into and my boat trailer was stolen. They have gates but never close them. Would definitely not recommend, there is zero security
Debi M | Overall ExperienceTook over an hour just to get truck
Robert JNot professional at all.
Phil ANeed friendlier worker's. Most just seem to have a bad attitude and can't deal with customers. The lady at the Jackson St. Site is very rude,she extended someone's reservation and so it took our reservation away.. This lady was not accommodating, and was like screw your reservation. Never tried to fix her error. The woman at St. Mary location seemed aggravated cause we interrupted her .
Brian LWent to turn in my truck at 12(2 hours before my allotted time) but no one was there . I dropped off my keys and my contract in the drop box outside their office. I was later charged a late fee and when I called they told me I should have knocked on the “camper” instead of their office because they were in there.
Devonne PSaid open 9-5. wasn't open at 9:15, the uhaul self check out couldn't find my location. The lady just came out of her camper in the back with her coffee and cigarette in hand while she watched me struggle with the self checkout before finally telling me that she'd take care of it.
Jeremiah JWhen it was time to return it no one was there. Tried calling no answer. tried to return it online fought with that for almost 10 minutes. come to find out the site was down for scheduled servicing. I parked and drop the key after trying to call one more time with no success.
Melissa Hfriendly, courteous service
Gene SI am still waiting for the $7.00 credit for not having a furniture dolly.
Paulette GTake away online checkin and not get charged for people doing there own job
SIDNEY TWhat i thought was ridiculous was the place was going to charge me $20 to check the vehicle in? Since when did this come into existence? Seemed like a scam to me
Michael OAll is good.
chris cI was charged for fuel that I already filled up and Miliage which wasnt verified by me also was misquoted rate.I was ripped off never again will i use this service
margie cGreat space and the owner was very easy to work with.
Joshua C | ReservationThe mobile pickup website and live chat was horrible. It took 15 minutes to get someone to help me get the truck using the chat.
Eric EI went to drop off the trailer and no one was there. There was a sign if no one is in the office to knock on the door of the trailer out back. I did that and no answer. I called the phone number listed on the office door. No answer. I went back in the afternoon and finally there was a person there.
Tina RThe service clerk was great. She's very informative and pleasant. She made sure everything was done correctly before I exit. Thanks so much for your services. It's always a pleasure to use Uhaul at this Thibodaux location .
Bonnie BJust verify all safety components are present (hook on safety tow chain was missing) after a unit is returned to the location so the following renter does not have to make adjustments. I was able to install a small bolt through the chain links to attach the chain from trailer to the truck hitch. It all worked great!!!
larson lEverything was great
Alaycia WImprove the lock situation on truck in which it was extremely hard to open. It took approximately 45 minutes to open. The area where the truck was located was very dark. No lights at all. It was hard to inspect truck damages.
Patricia FLadies were very nice. Wasn't there fault truck wasnt clean. Wonderful ladies!!!
Joseph C👍
sarah m | Overall ExperienceDropped off at night, no one was there.
Trevor DNot impressed with this facility.
Jason AThe employee was very nice and appreciated your business . The lady at the front desk handle all returned information and emailed my receipt quickly.. very nice!
charles hVery helpful
willard bGreat staff!
Seth SThe person we delt with was very plesant, but the tow-Dollie was not in top condition. One of the ramps was tied on with a stringy piece of rope. The lady was very nice and tried to be helpful, but could not give us information on the workings of the equipment .
Geraldine NAwesome very satisfied and will rent again. Thank You Very Much For Your Service:
Ruth GI would certainly recommend Charlies Self Storage but please note that my first attempt to rent this trailer was from the Auto Center on St. Patrick's Hwy in Thibodaux. The person at the Auto Center was rude and not very helpful. She acted as if I had no business asking for my towing package to be inspected when U Haul specifically sent me a note to do so. After her rudeness, I went to Charlies Self Storage and was met with a completely welcoming attitude.
Terry LI had called another uhaul place in Houma on west tunnel Blvd. The person I spoke with was rude and did not want to give much info. He just directed me to fill out what I needed online. But this lady was very eager to help me. She set everything up for me over the phone.
Kayla LI explained to the owner that I never used uhaul equipment before. She stated just go outside and turn the square on the trailer. Did not even leave the office to make sure equipment was good.
Adam RMiss Elizabeth was a pleasure to work with at Charlie’s she was so pleasant unlike the person I previously spoke to at a location in the Houma area on west side drive near cantatas food store!
DAVID GI received amazing customer service from this location.
Ryan BNothing you wete a blessing. Good spirit so much compassion. God bless you
Sarah LNothing everything is good the way it is
Lyntrell OI felt badly because when we went over to the storage, they did not have my reservation and then charge a higher price , why higher ,, that`s crazy
Privacy R | First ImpressionsStorage wasn`t reserved, uhal makes reservations without telling the facility. Had to call several places and get a less desirable storage unit.
Privacy R | First ImpressionsWas unable to complete transaction. Scheduled 10x20 unit, arrived on site, no 10x20 availability. Reserved with short notice, to be fair.
Privacy R | First Impressions