Customer Reviews for Charlies Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Charlies Self Storage

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Daniel T.
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Customer did not leave a comment.

THOMAS D.
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THOMAS D.
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Phil A.
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Not professional at all.

Brian L.
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Need friendlier worker's. Most just seem to have a bad attitude and can't deal with customers. The lady at the Jackson St. Site is very rude,she extended someone's reservation and so it took our reservation away.. This lady was not accommodating, and was like screw your reservation. Never tried to fix her error. The woman at St. Mary location seemed aggravated cause we interrupted her .

Devonne P.
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Went to turn in my truck at 12(2 hours before my allotted time) but no one was there . I dropped off my keys and my contract in the drop box outside their office. I was later charged a late fee and when I called they told me I should have knocked on the “camper” instead of their office because they were in there.

Jeremiah J.
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Said open 9-5. wasn't open at 9:15, the uhaul self check out couldn't find my location. The lady just came out of her camper in the back with her coffee and cigarette in hand while she watched me struggle with the self checkout before finally telling me that she'd take care of it.

Donald Z.
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ROBERT T.
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Stephen T.
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Ronesha D.
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Daphne C.
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Ann B.
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Melissa H.
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When it was time to return it no one was there. Tried calling no answer. tried to return it online fought with that for almost 10 minutes. come to find out the site was down for scheduled servicing. I parked and drop the key after trying to call one more time with no success.

Paula M.
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Customer did not leave a comment.

Gene S.
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friendly, courteous service

Benjamin L.
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Andre B.
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Paulette G.
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I am still waiting for the $7.00 credit for not having a furniture dolly.

Matthew Z.
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Customer did not leave a comment.

SIDNEY T.
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Take away online checkin and not get charged for people doing there own job

Michael O.
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What i thought was ridiculous was the place was going to charge me $20 to check the vehicle in? Since when did this come into existence? Seemed like a scam to me

chris C.
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All is good.

margie C.
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I was charged for fuel that I already filled up and Miliage which wasnt verified by me also was misquoted rate.I was ripped off never again will i use this service

Ronald G.
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Customer did not leave a comment.

Joshua C. | Reservation |
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Great space and the owner was very easy to work with.

Eric E.
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The mobile pickup website and live chat was horrible. It took 15 minutes to get someone to help me get the truck using the chat.

Tina R.
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I went to drop off the trailer and no one was there. There was a sign if no one is in the office to knock on the door of the trailer out back. I did that and no answer. I called the phone number listed on the office door. No answer. I went back in the afternoon and finally there was a person there.

Bonnie B.
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The service clerk was great. She's very informative and pleasant. She made sure everything was done correctly before I exit. Thanks so much for your services. It's always a pleasure to use Uhaul at this Thibodaux location .

JIMMY L.
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Customer did not leave a comment.

vickie M.
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larson L.
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Just verify all safety components are present (hook on safety tow chain was missing) after a unit is returned to the location so the following renter does not have to make adjustments. I was able to install a small bolt through the chain links to attach the chain from trailer to the truck hitch. It all worked great!!!

Brad D.
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Marie B F.
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Gordon S.
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Alaycia W.
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Everything was great

Jordan P.
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Patricia F.
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Improve the lock situation on truck in which it was extremely hard to open. It took approximately 45 minutes to open. The area where the truck was located was very dark. No lights at all. It was hard to inspect truck damages.

Joseph C A.
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Ladies were very nice. Wasn't there fault truck wasnt clean. Wonderful ladies!!!

WAYNE I.
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Customer did not leave a comment.

sarah m. | Overall Experience |
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👍

Samuel H.
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Douglas L.
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Trevor D.
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Dropped off at night, no one was there.

TOM C.
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Customer did not leave a comment.

Jason A.
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Not impressed with this facility.

charles H.
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The employee was very nice and appreciated your business . The lady at the front desk handle all returned information and emailed my receipt quickly.. very nice!

willard B.
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Very helpful

GREG N.
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Customer did not leave a comment.

Stacie D.
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Seth S.
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Great staff!

Francis M.
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Erwin G.
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Geraldine N.
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The person we delt with was very plesant, but the tow-Dollie was not in top condition. One of the ramps was tied on with a stringy piece of rope. The lady was very nice and tried to be helpful, but could not give us information on the workings of the equipment .

Ruth G.
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Awesome very satisfied and will rent again. Thank You Very Much For Your Service:

Pamela N.
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Linda D.
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bethany J.
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Louis L.
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Terry L.
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I would certainly recommend Charlies Self Storage but please note that my first attempt to rent this trailer was from the Auto Center on St. Patrick's Hwy in Thibodaux. The person at the Auto Center was rude and not very helpful. She acted as if I had no business asking for my towing package to be inspected when U Haul specifically sent me a note to do so. After her rudeness, I went to Charlies Self Storage and was met with a completely welcoming attitude.

GWEN S.
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Customer did not leave a comment.

Kayla L.
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I had called another uhaul place in Houma on west tunnel Blvd. The person I spoke with was rude and did not want to give much info. He just directed me to fill out what I needed online. But this lady was very eager to help me. She set everything up for me over the phone.

Neal S.
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Customer did not leave a comment.

Michael B.
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Steven R.
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Meredith M.
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Adam R.
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I explained to the owner that I never used uhaul equipment before. She stated just go outside and turn the square on the trailer. Did not even leave the office to make sure equipment was good.

Charles C.
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Customer did not leave a comment.

Kyesha T.
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Keri B.
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DAVID G.
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Miss Elizabeth was a pleasure to work with at Charlie's she was so pleasant unlike the person I previously spoke to at a location in the Houma area on west side drive near cantatas food store!

Ryan B.
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I received amazing customer service from this location.

Sarah L.
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Nothing you wete a blessing. Good spirit so much compassion. God bless you

JERRY S.
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Customer did not leave a comment.

mark C.
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Tameki G.
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Clint W.
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Kim G.
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Donald B.
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Brandi T.
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Sandra F.
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James B.
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Lyntrell O.
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Nothing everything is good the way it is

Ann C.
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michael B.
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NANCIE J.
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Tori D.
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Kebt L.
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The customer service part was fantastic. However the trailer tires on one side we're flat but because they are such a strong tire didn't know untill we cad the car loaded and no way to put air in tire so had to unload it go find air and reload. The car doesn't run so that made it a chore to do so. Also when driving home I couldn't go over 30 mph because it was like the brakes came on when it was loaded above 30. I understand it's hard to tell with tire pressure cause they can change at random but a small compressor on it would be nice and the forward and backward movement of trailer when using jack was a pain in the rear end

rebecca S.
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Customer did not leave a comment.

ARTHUR S.
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Nothing at this time.

patrick F.
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Customer did not leave a comment.

Rob C.
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Gate was open with sign and instructions to park equipment in grass. So I did just that. Now they have billed me for $45.00. Dont know why. No phone call or e-mail? kinda shady.

arthur S.
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Nothing at the moment.

MARK T.
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Customer did not leave a comment.

jason P.
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When you reserve a trailer online 4 days in advance, make sure that a trailer is available at the ordered preferredpickup location so that the customer doesn't have to go out of thier way to get it... That is totally unacceptable and if I was not in a bind I would not have rented it... I can guarantee that I will not do this again...that is if I even consider uhaul ever again...

Andrew L.
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Customer did not leave a comment.

Jan Marie L.
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Zachary A.
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Jason F.
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Uhaul changed my location and truck several times without notification, ruining my move I only got five furniture pads instead of six too. Yall can go fucker yourselves. I'll be writing a very long yelp review.

Corey R.
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Customer did not leave a comment.

TERRY F.
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YOUR SERVICE WAS ON TIME AND YOURS WORKER WAS VERY PROFESSIONAL THANK YOU VERY MUCH

RODLEY H.
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Rates to expensive. Agent very professional. This time I rented 06 trucks from U-Haul.

No reviews have been submitted for this location.

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